© 2006 IBM Corporation Tivoli Live !15 June 2006 Performance and Availability Monitoring with...

Tivoli Live ! 15 June 2006 © 2006 IBM Corporation

Performance and Availability Monitoring with Tivoli and Netcool

Jørgen KrogSales Manager AutomationIBM Tivoli

All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

IT Service Management

© 2006 IBM Corporation2 Tivoli Live ! 15 June 2006

Statement Of Direction And Intent

All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice– This presentation represents our current

goals and objectives– Our development teams are now

studying the product source code– We are listening to customers’ views on

the future directions of our solutions



Session Agenda Performance and Availability Monitoring

Enhanced Value from Combined Solution

Product Roadmap and Convergence

End Goal or The Final !



Netcool Can Add Significant ITSM Value

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

IBM IT Service Management

Best Practices

Change and Configuration

Management Database

Server, Device and Network Management

StorageManagement

SecurityManagement

Business Application

Management

Service Delivery

& Support

ServiceDeployment

InformationManagement

BusinessResilience

IT CRM & Business

Management

Ultra-scalable event correlation for consolidated operations management Service problem avoidance through trending and real-time BSM Enhanced monitoring and broad integration capabilities Real-time security information management to enable NOC/SOC convergence End-to-end service management for emerging converged IP services World class network management, including deep discovery and mapping to CCMDB Extends Tivoli IT Process Managers with real-time, end to end network information

Customers can benefit by adding Netcool’s leading management capabilities:



IBM and Micromuse together help clients efficiently and effectively manage IT Services in support of business goals.

Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency

Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint service-affecting issues

IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e.g., VoIP)

Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations

IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives

IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives

Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management



Enhanced Solution Stack from Combined Assets

IBM Tivoli Products

ITMServers,

DBs, Apps, Agentless

ITCAMRTT, WAS, J2EE, SOA

OMEGAMON zSeries, Collectors

and Integration

Tivoli Risk

ManagerNetViewD

TCP/IPNetViewZ

Sysplex TCP/IP

TADDM CCMDB

TEPfor operations

ProcessManagers

TBSMBusinessSystems

Management

TSLAService

LevelManagement

TECEvent Dashboard

Advanced Correlation Event Structures

BusinessSystems / SLA

Collectors

DashboardsPolicy Warehouse

CMDB / ProcessDiscovery

Tivoli Event & BSM Solutions

Tivoli Monitoring Solutions

Netcool Solutions

Converged Solutions

No customer is left behind



Enhanced Solution Stack from Combined AssetsNo customer is left behind

IBM Tivoli Products

ITMServers,


ITCAMRTT, WS,

J2EE, SOA

OMEGAMONzSeries, Collectors

and Integration

Tivoli Risk

ManagerNetViewD

TCP/IPNetViewZ

Sysplex TCP/IP

TADDM CCMDB

TEPfor operations

TBSMBusiness Systems

Management

TSLAService

Level Management

TECEvent Dashboard

Advanced Correlation

Combined Value

Broader Network Layer 1-3 discovery

Portfolio Leverages Integration into TADDM

Enhanced CCMDB with Broad Layer 1-7 Discovery and Dependency Mapping

Event Structures


Collectors





Netcool Solutions

Converged Solutions

ProcessManagers




IBM Tivoli Products

ITMServers,


ITCAMRTT, WS,

J2EE, SOA


and Integration

Tivoli Risk

ManagerNetViewD

TCP/IPNetViewZ

Sysplex TCP/IP

TADDM CCMDB

TBSMBusinessSystems

Management

TSLAServiceLevel

Management

TECEvent Dashboard


Combined Value

Integration to TEP as Single Interface for Visualization of IT Operations in a Service Context

Enhanced Lightweight Web interface

End to End Data Consolidation, Display and Retention

Integrated Workflow Based Process Management Products

Event Structures


Collectors





Netcool Solutions

Converged Solutions

ProcessManagers

TEP Enhanced




IBM Tivoli Products

ITMServers,


ITCAMRTT, WS,

J2EE, SOA


and Integration

Tivoli Risk

ManagerNetViewD

TCP/IPNetViewZ

Sysplex TCP/IP

TADDM CCMDB

ConvergedBSM

TECEvent Dashboard


Combined Value

Scalable, Next Generation BSM architecture

Real-Time and Historical SLA Tracking and Reporting

Enhanced Visualization and KPI’s for Both Business and Operations

EnhancedTSLA

Event Structures


Collectors





Netcool Solutions

Converged Solutions

ProcessManagers

TEP Enhanced




IBM Tivoli Products

ITMServers,


ITCAMRTT, WS,

J2EE, SOA


and Integration

Tivoli Risk

ManagerNetViewD

TCP/IPNetViewZ

Sysplex TCP/IP

TADDM CCMDB

ConvergedEvent

ManagerCombined Value

Ultra-Scalable, Next Generation Event Architecture

Simple & Robust Correlation Event Enrichment with

Broad Integration Capabilities

Impact

ConvergedBSM

EnhancedTSLA

Event Structures


Collectors





Netcool Solutions

Converged Solutions

ProcessManagers

TEP Enhanced



Event Structures


Collectors



IBM Tivoli Products

EnhancedITM

Enhanced and Entry

ITCAM


and Integration

NetViewZSysplex TCP/IP

TADDM CCMDB

ConvergedEvent

Manager


Combined Value Layer 1-3 network

discovery, monitoring, and correlation

Scalable SIM-based Security Operations Management

Broad End to End Monitoring Coverage with Lightweight Entry Options

Carrier Class Solutions for Telco’s and Service Providers

Adapters for Telco Envir.Impact

Enhanced TCP/IP

ManagementTelcoAdapters

ConvergedBSM

EnhancedTSLA

Service Provider Proviso

UQMIPC



Netcool Solutions

Converged Solutions

Enhanced Security

Management

ProcessManagers

TEP Enhanced

Tivoli Live ! 15 June 2006 © 2006 IBM Corporation

Detailed Convergence Goals and Objectives



General Approach to Acquisition IntegrationCombine

– Combine Assets from Netcool and Tivoli for Broadest Possible Solution.

– Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products

Integrate– Appropriate Portfolio Integration Starting Immediately– Integrate and Converge Roadmaps Underway

Customers and Business Partners are Key to this Effort– Services Available for Integrated Solutions Consulting

Converge– Converged Solutions in Key Areas Combining Tivoli and

Netcool Capabilities

These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete



OMNIbusEvent DashboardRapid In Memory

Event storeLots of Customization

Monitoring and Event Structures

Integrate Netcool Displays in Tivoli Enterprise Portal

Anywhere to Anywhere Event Consolidation

Support co-existence and integration of Event System

Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring

TECEvent Dashboard

Complex CorrelationLots of customization

ISMs, ASMs, SSMS

Servers, DBs, Appls, Agents

Jim

ITMServers, DBs, Appls, Agentless…

SSMs, ASMs, ISMs

Servers, DBs, Appls, Agents

ITCAMRTT, WS,

J2EE, SOA

ISMs,ASMs*



WebSphere(Z & Distributed)

IIS

iPlanet

Apache

WebLogic

Unix

Windows

Linux

OS/400

z/OS

VMWare

Cluster(s)

Platforms Databases Applications & Messaging

BusinessIntegration

Web Infrastructure

FrequentlyRequested

for ITM

Best PracticeLibrary

Network AppsNetwork HostFTPRMON2/SLAComverseNortel MagellinRADIUSRobomonSunNetCastlerockTibcoCisco ComMgrDEC VAXCisco VoIP

DominoExchange

BMC PatrolCA UnicenterMOMHP OV NNMHP OV OpsAprisma

Tandem

Web Services

Agent-lessAdapterURL, SNMP, File,Socket, UDB….

AgentQuick attach APISyslog ProbeSyslog Daemon

DisplacementLibrary

IIS

Tomorrow Combined Monitoring for CustomersIntegrated End to End Support for Heterogeneous EnvironmentsAvailable with ITM 6.1, Omegamon, ITCAM management, and Netcool

DB2(Z & Distributed)

Oracle

Informix

SQL

Sybase

SAPMySAP

Siebel

Tuxedo

.NET (full suite of MS apps)

CitrixWebSphereMQ

WebSphereMQIntegrator

CICS

IMS

Web Services



Monitoring and Event Structures

Combine Integrate Converge

Expand Breadth of Monitoring across Tivoli and Netcool

Enable any to any event consolidation

Enable TEC and OMNIbus bi-directional eventing

Integrate all Netcool xSMs with TEP/TMS:

Situations

Operational Warehouse

Workspaces

Deliver ITCAM solutions based on:

ISMs for lightweight response monitoring

ASMs for Web

Event Solution with:

Scale, Performance and Resiliency of OMNIbus

Rich and Robust Correlation of TEC

Common Event Viewer

Converge Monitoring with combined assets

Now Summer 2006 2007

Estimated Timeline



TCP/IP Network Management

Discovery Engine (disco)

IPRouting

CiscoSwitch

Vendorspecific

CIDRIP Route

MPLSLSP / VRF

Helpers for:SNMP,DNS,telnet, ARP

Finders: discoverIP devices usingmultiple techniques

Discovery Agents

Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks.Tivoli and Netcool Solutions Integrate More Slowly.

Precision IP:

Continue Development as Premier Enterprise and Service Provider Network Management Solution

NetView Distributed:

Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution

Switch Analyzer:

Focus on Co-existence and Upgrade to Precision IP

Precision Provides:

SNMP v1, v2, v3

Layer 1 to Layer 7 management

Comprehensive out of the box protocol support

Field Extensible Discovery and Topology for unlimited granularity



Network Management Solution

Combine Integrate Converge

Deliver Netcool/Precision as Premier TCP/IP Management solution

Deliver NetView 7.1.5 as update to Tivoli Lightweight TCP/IP Management Solution

Precision:

Consumability

Expand Capabilities

NetView:

Enable Bi-Directional integration between NetView and Precision

Switch Analyzer:

Deliver Smooth Upgrade to Precision

Precision:

Premier Enhancements

Entry Precision to Provide Simplified Network Management Solution

NetView & Layer 2 Root Cause Capabilities Integrated

Focus on Coexistence and Smooth Upgrade to Precision

2H 2006 Early 2007 Early 2008

Estimated Timeline



Integrated Value: Business Service Management

Tivoli BSM

Netcool RAD

• Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling

• Event and Monitoring Strategy allows either BSM product to provide fully integrated solution

• Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge

Tivoli Application Dependency Discover Manager

DLA feeds TBSM

Collation OEM feeds RAD



Converged Tivoli Business Service Management

Tivoli BSM

Netcool RAD

Tivoli and Netcool solutions both leverage TADDM for Application Discovery

Event and Monitoring Strategy allows either BSM product to provide fully integrated solution

Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge

Tivoli Application Dependency Discover Manager

Collation DLA feeds TBSM

Collation OEM feeds RAD

CMDB

Deliver Converged BSM Solution with Enhanced Function

Integrate Tightly with CMDB Solutions

Provide Upgrade and Coexistence for all Customers

Retain all feeds: networking, systems, and zSeries for total end to end solution

Enhanced Real-Time and Historical Service Level Tracking & Reporting

Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity

Tivoli BSM in TEP



Business Service ManagementCombine Integrate Converge

Deliver 2-in-a-box BSM solution

Combine RAD real time SLA with Tivoli Historical SLA

Enable Anywhere to Anywhere Event Reception

BSM & SLA Visualization in Tivoli Enterprise Portal

BSM & SLA Integration with TADDM/CCMDB

Converged Business Service Management

Leverage RAD Infrastructure for enhanced BSM Visualization and KPI’s

Leverage TBSM discovery, zSeries, BPEL and integration/feed capabilities

Leverage Impact Technology for Event Enrichment

Converged Service Level Management

Leverage SLA Tracker for Real-Time SLA Infrastructure, Enhanced Visualization and KPI’s

Leverage TSLA for Historical and Near Real-Time SLA Tracking and Reporting

Provide Greater out of the box Functionality and Consumability

– TADDM for Application Dependencies– CMDB for Rich CI information reconciled and correlated

Summer 2006 Late 2007

Estimated Timeline

Q1 2007



Mainframe ResourcesDistributed Resources J2EE TransactionsBusiness Services

Executive Dashboard

Service Level Reporting

Launch in Context

Tivoli Enterprise Portal – Single Interface for Tivoli & NetcoolDynamic Role-based Workspace for Integrating IT Operations Silos

One portal to manage the overall health of the infrastructureWebtop Technology Enhancements including Browser Client

Allows Customers to Integrate 3rd Party Products Across IT Operations to Help Improve ROIProvides a Service Context to Help Provide an ITSM Foundation

Integrated Micromuse

OS agent as another data provider to

TEP

TEC Console enabling Netcool Agents to now send events natively to TEC via ITM

V6 for a Tivoli-centric installation

“NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies,

fed to BSM or the CMDB from TEP

Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a

Netcool installation

Events between

OMNIbus and TEC can be

synchronized for any

configuration desired



“We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap."

Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom

What Our Customers Are Saying...



“ ”

”“

“

“

What the Analysts are Saying…This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it.

- Rick Sturm, EMA, 21-December

IBM Tivoli Redefines Network ManagementIBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers.

- Thomas Mendel, Frank Gillett and JP Garbani, 21-December

IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality.

- Tony Lock, Chief Analyst Bloor Research, 3-January

IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM

- George Hamilton, Yankee Group, 21-December

”

”



Summary Completed Micromuse Acquisition

– Leveraging Market and Technology Synergy

Immediate Cross Leverage Being Performed

Continued Focus on Portfolio Convergence Over Time– Provide Immediate Value through Integration (Console,

Events, Data)– Converge Roadmap to Maximize Value Across Customers

Next Steps– Customers Should Feel Confident in Purchasing and

Deploying our Solutions from Both Portfolios Today– We are Continuing to Invest and Enhance our Solutions– Customers Help Develop our Convergence Strategy With the

Best Technologies from Each Portfolio– We are Working with our Customers, Business Partners and

Analysts to Ensure a Smooth Upgrade Path– Additional Info http://www-306.ibm.com/software/tivoli/


© 2006 IBM Corporation27

Resource StatusBusiness Service

StatusService Level

Status

Close Incident

Detect & Record Incident

Investigate and Diagnose Incident

Resolve Incident and Recover

Service

Incident Analyst

Incident Analyst

IncidentAnalyst

Incident Manager

IncidentManager

Incident Analyst

Incident Management

Resource Status

Search for Configuration

Item

Tec

hn

olo

gy

In

form

atio

n

P

roce

ss

Peo

ple

How It Works with IBM IT Service Management – Isolate, Diagnose and Resolve Incidents

Assess Failing Component

Assess Services Impacted

Assess SLA Summary

IBM Tivoli Availability Management Process Manager - Determine Business Impact Function

Classify and Provide Initial

Support

Establish Incident

Management Framework

Evaluate Problem

Management Performance

HostA.ibmcom

HostA

HostA

LABEL/DESC

\\....\..JJI38

\\...\.....1245

\\....\.......T1

\\....\...JZ

\\..\....Y

\\...\....X

\\...\.....C

\\...\...B

\\....\.....A

IDENTITFIER

012

901

890

789

567

456

345

234

123

ID GUID

Task

Task

Task

SW Comp

SW Comp

SW Comp

CompSys

CompSys

CompSys

TIMESTAMPSTYPE

HostA.ibmcom

HostA

HostA

LABEL/DESC

\\....\..JJI38

\\...\.....1245

\\....\.......T1

\\....\...JZ

\\..\....Y

\\...\....X

\\...\.....C

\\...\...B

\\....\.....A

IDENTITFIER

012

901

890

789

567

456

345

234

123

ID GUID

Task

Task

Task

SW Comp

SW Comp

SW Comp

CompSys

CompSys

CompSys

TIMESTAMPSTYPE

Runs On567123

Runs On456123

TYPETOFROM

Runs On567123

Runs On456123

TYPETOFROM

Managed Element

Relationship

General PurposeInstance Tables

TCM

TPM

SCM

MSSName

\\...\...C357

\\...\...B246

\\...\...A135

AliasMSS GUID

TCM

TPM

SCM

MSSName

\\...\...C357

\\...\...B246

\\...\...A135

AliasMSS GUID

Management Software System

357123

246123

135123

MSS GUIDGUID

357123

246123

135123

MSS GUIDGUID

MSS Managed Element Link

MSS Identifers

Relationships

222

123

222

123

Managed Element Alias

Hardware (Asset)

123123

Computer System

Operating System

Protocol Endpoint

IP Network

Software Product (Asset)

Software Component

ConfigurationItem Tables

Change and Configuration Management Database

Application Dependency

Discovery



IT and Business Executives

IT Organization Automation

Prioritized Business View

Predictive Trend Analysis

Custom Portal Dashboard SLA Reports Chargeback

Putting it all together with an integrated IT Service Management Approach

Resource and Application Monitoring

Provisioning and Orchestration

© 2006 IBM Corporation Tivoli Live !15 June 2006 Performance and Availability Monitoring with...

Documents

Transcript of © 2006 IBM Corporation Tivoli Live !15 June 2006 Performance and Availability Monitoring with...