© 2006 IBM Corporation Delivering the Business Value of Information New York City February 16,...

© 2006 IBM Corporation

Delivering the Business Valueof Information

New York CityFebruary 16, 2006

2 ©2006 IBM Corporation

Today’s NewsIBM Intensifies Information Management Investments

IBM announces new investments to help clients deliver more business value from innovative uses of information

– $1 billion in new software investments over the next 3 years

– 65% more practitioners with relevant skills over the next 3 years, adding to a base of 15,000 practitioners

IBM announces a framework for success

– IBM Information On Demand Center of Excellence

– New and expanded products & offerings

Information is the competitive differentiator in the global economy


February 16 NYC Information On Demand Event

Delivering the Business Value of Information – Steve Mills, IBM Senior Vice President– Ginni Rometty, IBM Senior Vice President

Real World Experiences – Robert Schwartz, CIO

Panasonic USA

– Derek Danois, Presidenti3Archive

– Dr. Vasant Dhar, Professor, Information SystemsStern School of Business, New York University

– Hon. Scott Vanderhoef, County ExecutiveRockland County, New York

– Joseph Monk, CIO, Retail & Channel Technology Wachovia Bank

– David Cearley, Panel ModeratorVice President, Gartner Research

Executive 1:1s, Lunch, Demonstrations



Steve MillsSenior Vice President and Group ExecutiveIBM Software Group

Ginni RomettySenior Vice PresidentIBM Enterprise Business Services


Today’s business challenges mandate a fresh approach to

managing information.

Managing information in silos has

become obsolete.

The Information Challenge Information is in Silos… Trusted Information is Not Available

Multiple Versions of the Truth

Inaccurate, Untimely

Inconsistent

Incomplete, Inaccessible

Out of Context…

Globalization, M&As

Risk & Compliance,

Eroding Customer Loyalty,

Supply Chain Complexity,

Industry Transformations,

Cost Cutting…

70% of people’s time can be spent searching for

relevant information

60%+ of CEOs: Need to do a better job leveraging

information

Sources: IBM Attributes & Capabilities Study, 2005; Client Interviews 2004; IBM CFO Study, 2006

5X More Value creation by organizations effective at

using Information as an Asset

Information Must Become a

Strategic Asset


Crime Statistics & Reporting

Information at the Scene Transforms Crime Fighting

Customer Treated as Multiple Accounts

A 360 View of the ClientTransforms Customer Care

Financial Information in Spreadsheets and e-Mails

A Single Version of the Truth Transforms Compliance

Information Analysis Speeds and Transforms Health Care

Claim Complexity, Volumes, Fraudulent Practices

Excess Inventory, Lost SalesOut of Stock Warehouses, Added Cost

Free Flowing Supply Chain InformationTransforms Retail & Manufacturing

Information as a Strategic AssetEarly Adopters are Establishing a Competitive Advantage

The capability now exists.

Integrated Software PlatformBusiness Know How

Point Projects Information as a Strategic Asset

Experience with over 500

ClientsSources: IBM Analysis of Industry Estimates; Market Opportunity for 2009, CGR from 2005-2009


Crime Statistics & Reporting

Information at the Scene Transforms Crime Fighting

Customer Treated as Multiple Accounts

A 360 View of the ClientTransforms Customer Care

Financial Information in Spreadsheets and e-Mails

A Single Version of the Truth Transforms Compliance

Information Analysis Speeds and Transforms Health Care

Claim Complexity, Volumes, Fraudulent Practices

Excess Inventory, Lost SalesOut of Stock Warehouses, Added Cost

Free Flowing Supply Chain InformationTransforms Retail & Manufacturing

Information as a Strategic AssetEarly Adopters are Establishing a Competitive Advantage

The capability now exists.

Integrated Software PlatformBusiness Know How

Point Projects Information as a Strategic Asset

$19 Billion6% CAGR*

$69 Billion18% CAGR*

Experience with over 500

ClientsSources: IBM Analysis of Industry Estimates; Market Opportunity for 2009, CAGR from 2005-2009


“…Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…”

“…Shorty…”

RecentSummons

KnownAddresses

Relationships of Interest

ParoleesIn Vicinity

Suspect 1 Positive ID

Suspect 2 Positive ID Arrests & Linkage to Crimes

in Other PrecinctsArrests & Linkage to Crimes

in Other Precincts

Previous Arrests

In context, in the hands of detectives, at the scene…


Key to Success

Timely Delivery of Structured and Unstructured Information

Result

Timeliness means the difference between life & death

Information reaches detectives within minutes, instead of days or weeks

Rapid trend analysis improves resource deployment

Rapid repeat offender identification

Need for on-scene insight from billions of records across multiple police databases

Correlate arrests, complaints, summonses, homicides, shootings, locations, 911 calls…

Information Becomes a Strategic AssetTimely & Accurate Information Fights Crime


Key to Success

Good Business Design - Separation of Information & Process

Result

50X increase in requests for content shows customers are being served better

$2.3 million savings in 2 years; 64% ROI

$1M savings for each new business unit needing a common view of the client

Business required an integrated view of customer information across multiple business units within the bank after merger

Customer information stored across disparate environments - IBM ImagePlus, FileNet Image Services, Mobius….

Information Becomes a Strategic AssetSeparating Information & Process Enables Enterprise-wide Re-use


Integrated Software Platform Moving From a Project-Based to a Flexible Architecture

Deliver Information in Business Context

In-context, In LineEffectively Governed

Integrate InformationStructured / Unstructured

Timely & AccurateManage Complexity

Open Standards

Flexible & Resilient Infrastructure


Deliver Information in Business Context

Industry ModelsMaster Data Management

Entity AnalyticsDiscovery Services

IBM Information On Demand SoftwareUnparalleled Breadth and Depth

New Products

New Product

500+ Clients

5,000+ Clients

Share Leaders

Integrate InformationWebSphere Information

Server



Steve MillsSenior Vice President and Group ExecutiveIBM Software Group

Ginni RomettySenior Vice PresidentIBM Enterprise Business Services


Information is the Critical Business IssueInformation is at the Core of 3 Pervasive Trends

Globalization

Integration

Innovation


Information Enables Business AdvantageGlobalization, Integration and Innovation

QualityEngineering

ComplianceClient Care

Business Analysis

Fraud &Abuse

Management

IntelligentTradeLane


IBM Information On Demand Center of ExcellenceDelivering Business Value through Innovative Uses of Information

New Investment

New Offerings

Focus– Develop Offerings, Techniques and Methodologies to Accelerate

Client Value Creation• Staffed with leading industry expertise

Helping Clients Get Started

– Business Value Assessment• Define strategic business opportunities• Develop economic value realization scenarios• Tailor IOD offerings

– Information Maturity Health Check• Provide prescriptive actions for the enterprise to better support

its business with information

– IOD Strategy and Roadmap• Assess current state • Compare current state to IOD vision• Provide a transformation roadmap


IBM Provides a Complete Portfolio of OfferingsBased on Client & Internal Experiences

65% more practitioners…adding to a base of 15,000 practitioners with relevant skills

New Investment

New & ExpandedSolution Portfolios


Globalization Integration Innovation


Real World Experiences:A Panel

© 2006 IBM Corporation Delivering the Business Value of Information New York City February 16,...

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