Chapter 10 The Role of Housekeeping in Hospitality Operations
© 2005, Educational Institute Chapter 10 The Role of Housekeeping in Hospitality Operations...
-
Upload
jaydon-cooksley -
Category
Documents
-
view
224 -
download
0
Transcript of © 2005, Educational Institute Chapter 10 The Role of Housekeeping in Hospitality Operations...
© 2005, Educational Institute
Chapter 10The Role of Housekeeping in
Hospitality Operations Managing Front Office Operations
© 2005, Educational Institute 2
Competencies for The Role of Housekeeping in Hospitality Operations
1. Describe the role of the housekeeping department in communicating room status.
2. Explain the relationship between the housekeeping and maintenance departments and identify typical cleaning responsibilities of the housekeeping department.
3. Explain how executive housekeepers use such tools as area inventory lists, frequency schedules, performance standards, and productivity standards to plan the work of the housekeeping department.
(continued)
© 2005, Educational Institute 3
Competencies for The Role of Housekeeping in Hospitality Operations
4. Distinguish between recycled and non-recycled inventories.
5. Summarize the issues involved in a dilemma facing many hotels: whether to cut back or eliminate housekeeping supervisors.
(continued)
© 2005, Educational Institute 4
Occupancy Report
Prepared by:
Front desk
Indicates:
Rooms occupied that night
Guests expected to check out next day
Used by:
Housekeeping to schedule next day’s room
cleaning
© 2005, Educational Institute 5
Housekeeping Status Report
Prepared by:
Housekeeping
Indicates:
Current status of each hotel room
Used by:
Front desk to assign rooms to arriving guests
© 2005, Educational Institute 6
Potential GuestroomMaintenance Problems
Sleep set
Heating/air conditioning
TV, radio, phone
Bedspreads
Lighting
Door(continued)
© 2005, Educational Institute 7
Potential GuestroomMaintenance Problems
Toilet
Vanity and tub
Towels
Bathroom walls and door
Water temperature
Ventilation
(continued)
© 2005, Educational Institute 8
Types of Maintenance
Routine maintenance
General upkeep
Preventive maintenance
Inspection
Minor corrections
Work-order initiation
Scheduled maintenance
© 2005, Educational Institute 9
Maintenance Recordkeeping
Equipment data cards
Technical data
Manufacturer’s information
Item’s cost
Special instructions
Warranty information
Storage of manuals/drawings
Equipment history records
Logs of inspection/maintenance performed
© 2005, Educational Institute 10
General Housekeeping Responsibilities Guestrooms
Corridors
Public areas (lobbies, public restrooms)
Pool and patio areas
Management offices
Storage areas
Linen and sewing rooms
Laundry room
Back-of-the-house areas
© 2005, Educational Institute 11
Additional Housekeeping Responsibilities at Some Properties
Meeting rooms
Dining rooms
Banquet rooms
Convention exhibit halls
Hotel-operated shops
Game rooms
Exercise rooms
© 2005, Educational Institute 12
Quality/Quantity
Quality
What to do and how to do it—performance
standards
Quantity
How much and how long—productivity standards
© 2005, Educational Institute 13
Housekeeping Inventories
Recycled inventories
Linens
Housekeeping equipment
Guest supplies (equipment)
Par number
Non-recycled inventories
Cleaning supplies
Guest supplies (small items)
Purchase order system