© 2003, Cisco Systems, Inc. All rights reserved. 1 TTS Functionality Via IMAP Unity Connection 1.1...
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© 2003, Cisco Systems, Inc. All rights reserved. 1 TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs [email protected] UCBU
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Transcript of © 2003, Cisco Systems, Inc. All rights reserved. 1 TTS Functionality Via IMAP Unity Connection 1.1...
© 2003, Cisco Systems, Inc. All rights reserved. 1
TTS Functionality Via IMAP
Unity Connection 1.1
Andrew Biggs
UCBU
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-2
Agenda
• System-Level Overview of TTS Feature
• Demo 1: Basic Configuration
• Demo 2: Secure Configuration
• Troubleshooting Tips
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-3
Feature Overview: TTS via IMAP
CUC Exchange
Call in and log on to TUIFetch email via IMAP
(or IMAP/SSL)
Email text and countsEmail read out via TTS
User’s Phone
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-4
Demo 1: Basic Configuration, Exchange
On the Exchange server…
• Create CUC Service Account (cucsvc).
• Enable IMAP4 service.
• Enable user’s account for IMAP4.
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-5
Demo 1: Basic Configuration, CUC
On the CUC server…
• Enable “TTS of Email” COS Settings
• Create “IMAP External Service”
• Create “IMAP External Service Accounts”
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-6
Demo 2: Secure IMAP with SSL
On the Exchange server…
• Request a certificate from favorite CA
• Obtain CA’s signing certificate as .cer
On the CUC server…
• Load CA’s signing certificate to CUC system certificate store
• Change External Service to use SSL
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-7
Troubleshooting Tips
User hears, “Emails cannot be read now…”
Possible Causes:• CUC is configured incorrectly• Exchange is down or inaccessible• CUC invalid or expired SSL certificates• Exchange response time exceeded CUC configured timeout
© 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-8
Troubleshooting Tips
User hears, “The message text is blank…”
Possible Causes:• Email has no text part, or the text part is empty• Email exceeded the maximum TTS’able size (default is 1 MB)• Email text is in unsupported text formats (PDF, RTF, PS) • Email has unsupported character encoding (ISO-2022-JP)
