Knowledge12 yale service management rapid maturity yale format
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Introduction to the itsm program at yale why are we doing this august 2011
Request management lunch and learn v3
Service lifecycle placemat v3
Knowledge hackathon
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Pecha-Kucha 2 Social Media Visibility- 20 slides-20 sec each
Yale waterfall delivery approach training deck
Creating Personal Visibility Through Social Media
Using Social Media for Departments and Programs at Yale
Collaboration Landscape at Yale (C-level Executive presentation)
Pecha-Kucha 2 script March 2014
Service management roadmap fy14 fy16
Wit for orientation
Radcliffe rapid maturity through csi just yale slides
Using social media to increase organizational committment
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