The Mobile Library Ecosystem
Social Networking Sites and Reference Services
Tools for reference interactions
Innovation at the Reference Desk
Usability Testing Basics
ENG 2100 Fall 2009 Heung
Social Discovery, Social Access
Digital Reference Options
Francoeur Effective Chat Reference METRO 28 April 2009
"McCarthyism and Libraries: Intellectual Freedom Under Fire, 1947-1954." Master's thesis, Hunter College, 2006.
Prudence and Controversy: The New York Public Library Responds to Post-War Anticommunist Pressures
Francoeur, Stephen. "Assessing Chat Reference. 15 November 2007.
LIB 1015--The Really Really Bad Source