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Delivering Value Through Business Analytics

Putting the Pieces Together: Finding Value in Unstructured Data

The Risks and Rewards of Big Data in the Cloud

10 Steps to Winning Buy-In for Social Media at Your Company

Preventing Customer Rage – How to Defuse Common Customer Complaints

Proving Social Media ROI

How the Contact Center is Evolving into a Customer Information Hub

Leveraging Your Social Media Assets Inside the Company

Does Pinterest Have a Future?