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SDL Innovate 2014: Paige O'Neill - The Future of Customer Experience: Five Truths for Tomorrow's Marketer
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DITA rock star: DITA Day Tokyo 2013
Robert Rose, CX Summit Keynote - Content, Context & Chaos
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A Tale of Two Brands- the Tectonic Shifts in Global Business and Customer Experience Management.
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Gartner Customer 360 Highlights: A Few Key Moments from Gartner's San Diego Summit
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Galileo's Dilemma - Satisfying The Information Consumer in the Post-PC Era - Andrew Thomas, SDL @ Lavacon 2012