Experience journey mapping – or how to build a customer-centric business | Greg Lecointe – Principle Sales Consultant at Orac

Design to engage and delight people | Marcus Mustafa – Global Head of User Experience Architecture at LBi

Get serious about social: own the social experience | Prelini Udayan-Chiechi – Director, EMEA Marketing at Lithium Technologie

How charities can get ahead by becoming social | John Monks – Head of Social Business Design at LBi

Welcome to LBi | Gareth Jones – Global Brand and Marketing Director at LBi

Mobile: the opportunity for charities | Ilicco Elia – Head of Mobile at LBi

How charities can succeed on Facebook | Ed Couchman – UK Sales Manager at Faceboo

Putting it on the line: using creativity to drive donation - Simon Gill, Executive Creative Director at LBi

Google Adwords for non-profits | Gilli Goodman – Agency Product Specialist at Googl