Chapter - 5, History of Malaya
Bridex.- The Pride of Brunieans
Gold Smith Case Study
Brunei Consumer Fair
SOM, Chapter - 8, Waiting in Lines
Chapter 9, Service Encounter
Chapter 10, Service Quality
Chapter 6 Supporting Facility
Chapter 7 Service Facility Location
Service Operations Management, Chapter - 1, Understanding Services
Chapter 6, Personality
Chapter 9, Lifestyle, Values and Culture
Chapter 10, Groups Families and Households
Chapter 5 Service Delivery System
Chapter - 7, History of Malaya
Chapter - 8, History of Malaya
Chapter - 9, History of Malaya
Chapter - 11, History of Malaya
Chapter - 12, History of Malaya
Chapter - 13, History of Malaya
