More Than A Feeling - How to Quantify Emotion in CX

The Psychology of Empathy

Loud and Clear - The Transformative Power of State-of-the-Art Transcription

Take it to The Limit - Better CX Through Innovative Service

Feel Good Inc.

Happy Together - The Analytics Answer to a More Engaged Workforce

Jump for Joy

Let's Stay Together - Hiring For Keeps in a Candidate-Driven Market

The Future's so Bright

Low Effort, High Loyalty Best Practices

Operationalizing the Effortless Experience

Just What I Needed

Cult of Personality - Opening Remarks & Welcome

Talk To Me - Insights Across One Billion Conversations

Building Emotional Currency with Your Customer

The 4 Most Common Personality Archetypes in Customer Service

I Second that Emotion - Using Emotional Intelligence to Drive Customer and Employee Engagement

Dialing Up Hospitality in the Call Center

Gimme Fuel, Gimme Fire, Gimme That Which I Desire - Mattesight Product Roadmap

Knowing Me Knowing You - Understanding the 6 Employee Personality Types