The Client Services Series: A Year in the Life of a Hypothetical B2B Account
The Art and Science of Selling Agency Services: How to Stop the Churn (Oct. 18)
Fill the Gap: What Marketers Really Need from Agencies
Inbound 2012 Presentation
Agency-Client Onboarding: First 90 Days, from PR 20/20 and Marketing Agency Insider
Offboarding 101: How to Gracefully Part with a Client