Digital Banking 2012
Social crm the new frontier of marketing, sales and service (accenture)
Exploiter le potentiel des médias sociaux - Accenture Interactive
12 Digital Predictions for 2012 - Millward Brown
Casting a Wider Net via the Social web (salesforce)
Customer Loyalty in Retail Banking - Bain & Company
The Accenture CIO Mobility Survey 2012
Building the new connected enterprise - Capgemini Consulting