Got Data, Now What? Analyzing Usability Study Results.
"I always stick with the first thing that comes upon Google:" Motivating Student Engagement with the Digital Information Service Environment.
User-centered Decision Making: A New Model for Developing Academic Library Services and Systems.
“But Wikipedia is always right, so I always use that.” Implications for Library Services Modeled on the Digital Visitors and Residents Continuum
Just when the caterpillar thought the world was over, it became a butterfly: Developing educational programs for an emerging profession
Mashing up: Studying people, information and systems.
Same principles, new context: An emerging profession in the digital environment
Visitors and residents: What motivates engagement with the digital information environment?
How academics engage in the digital environment. “With Google you are not limited. You have as much as you can pull up.”
Bridging the gap: Encouraging engagement with library services & technologies.
Usability: What’s Hot, What’s Not
Academic library assessment: Beyond the basics.
Changing User Patterns for Information Discovery
How do I know it’s credible? Implications for Library Engagement
Convergence and Synergy: Social Q&A meets Virtual Reference Services
Extending Our Virtual Reach: A Longitudinal Study of Query Type & Accuracy in Live Chat & IM Reference
“I don’t have to know, I go to one spot:” Convenience as Critical Factor in Recent User Studies of Information Behavior
About Face Threat: An Analysis of Negative Behaviors in Computer-mediated Communication
Seeking Synchronicity: Revelations & Recommendations for Virtual Reference
Integrating Library Services into Individual Workflows