Chapter 7 Distribution Channels and E-Commerce
Index - Handbook of Hospitality Marketing Management
Chapter 5 Relationship and Loyalty Marketing
Chapter 6 Advertising, Public Relations and Crisis Management
Chapter 11 Customer Satisfaction, Service Failure, And Service Recovery
Cover & Table of Contents - Handbook of Hospitality Marketing Management
Chapter 12 Experiential Consumption; Affect-Emotions-Hedonism
