April 2, 2007 Ontario Human Rights Commission Introduction to the Enhanced Complaints Process (ECP) – Pilot.

Old Paradigm – Newtonian Business Systems are mechanical in nature (Newtonian) What gets measured gets managed Standard processes drive productivity Technology.

New Treatment Advances in Acute Coronary Syndrome.

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This Week Homework 2 parts 1 and 2 due by 5pm today. Answer keys posted tonight. Midterm 2 on Thursday, bring 8 ½ by 11 inch note sheet. No calculator.

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