"To change your market impact you first need to change yourself" / presented at Customer Experience Evolution, London, March 2014

Planning Value Measurements into your Social Media Strategy

A framework for measuring social media

"Twitter: what's all the fuss about?" / Jenni Lloyd @ Revolution Forum / November 2009

Social Media For Small Businesses

Monitoring The Social Media Conversation Vocus Webinar

ChiefStrategyOfficer_preso_rev0

CXevolution_preso_rev3

Work. Time for a redesign.

Building connected cultures. Why, what & how.

Smash-ability - supporting your brand in the widgetsphere / Jenni Lloyd / Oct 08