Space and Form

Le Corbusier Complete Works in Eight Volumes Vol. 1 - 1910-1929

Voice, exit, and negative word-of-mouth behaviors: An investigation across three service categories

Understanding the structure of consumers’ satisfaction evaluations of service delivery

When consumers complain: A path analysis of the key antecedents of consumer complaint response estimates

Redundancy in constructs: Problem, assessment, and an illustrative example

Performance Productivity and Quality of Frontline Employees in Service Organizations

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

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