Avtex Lync 2013 Event - Fargo

The new role of the marketer

Engage 2013 - Trends in user experience

Engage 2013 - Using video to connect with customers and employees

Engage 2013 - Enterprise Social

Engage 2013 - Designing a cx dashboard

Engage 2013 - Understanding the cx journey

Engage 2013 - Delivering customer care

Leveraging CRM for Customer Experience Management

Deploying a Voice of the Customer (VoC) Program

Engage 2013 - Interaction Process Automation

Video in the Contact Center: A new point of intereaction

Using Speech IVR and analytics to communicate and serve your customers

Charting your path to the cloud

TechFuse 2013 - Break down the walls SharePoint 2013

Business Intelligence in the Contact Center

Selling the Value of a Customer Experience Strategy

Using Journey Maps to Optimize the Customer Experience

TechFuse 2012: SharePoint business applications at your fingertips

Webinar - Interaction Dialer overview - Outbound dialing made even more powerful