Post on 26-Mar-2015
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Andrew Jermond, Business Analyst
Tony Sammons, Client Relationship Manager
TOP 5 MLE IssuesNPIA, Ryton
16th January, 2008
ajermond@ncalt.com
tsammons@ncalt.com
www.ncalt.com www.npia.police.uk
• How issues were identified
• The Top 5 Issues
• Impact and Mitigation
• What about the other issues?
• Q&A
Agenda
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How Top 5 Issues Were Identified
• Forces were asked for their Top 5 issues
• 24 forces responded
• Results analysed
• Top 5 issues identified
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Usability Local IT Issues
MLE Login Issues
ReportingHR Interface
Culture and MLE
Perception NCALT Strategy
Helpdesk
NCALT Updates
Course Length
Course Detail
MLE Successes
Tracking
MLE Capabilities
Timeliness of Course Releases
Lack of Generic
Packages
Own Content Support
User Guides
Access to Course Content
Uploading Guidance
Programme Direction
Notifications
Functionality
Instability
Errors in Data
Saving
Course Consistency
No Driver to Use MLE
Login Standardisation
Known Bugs
Forums
Evaluations
Authoring Tools
How Top 5 Issues Were Identified
www.ncalt.com www.npia.police.uk
Usability Local IT Issues
MLE Login Issues
ReportingHR Interface
Culture and MLE
Perception NCALT Strategy
Helpdesk
NCALT Updates
Course Length
Course Detail
MLE Successes
Tracking
MLE Capabilities
Timeliness of Course Releases
Lack of Generic
Packages
Own Content Support
User Guides
Access to Course Content
Uploading Guidance
Programme Direction
Notifications
Functionality
Instability
Errors in Data
Saving
Course Consistency
No Driver to Use MLE
Login Standardisation
Known Bugs
Forums
Evaluations
Authoring Tools
How Top 5 Issues Were Identified
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Usability
Main comments:
• Not user friendly
• Screens too complicated and ‘busy’
• Unintuitive and difficult to navigate
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Usability
Main impacts:
• Reduced uptake of MLE
• Increased burden/costs for Training Department
• Increased abstraction rates
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Usability
What is NCALT doing?
• Focussing on identifying force requirements
• Creating user documentation
• Facilitating user communication– Co-ordinating Senior User Group
– Proposing an End User Group
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Usability
What can forces do?
• Identify local ‘champions’
• Encourage use to improve familiarity
• Support user communications – Participate!
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Local IT Issues
Main comments:
• Hardware/software specification
• IT Support
• IT Policy
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Local IT Issues
Main impacts:
• Unable to support training by e-Learning
• Increased costs through providing alternatives
• Lack of IT support perpetuates current situation
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Local IT Issues
What is NCALT doing?
• Providing visibility of minimum technical
requirements
• Providing advance notification of changes
• Supporting internal communication between FTMs
and IT Managers
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Local IT Issues
What can forces do?
• Develop relationship with IT departments
• Progress local Internet policy changes
• Ensure technical issues are escalated to NPIA
Service Desk
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MLE Login Issues
Main comments:
• Passwords forgotten
• Password policy too complex
• Too slow to log in
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MLE Login Issues
Main impacts:
• Learners unable to complete e-Learning
• Additional/alternative training resource required
• Lack of faith in MLE as training tool
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MLE Login Issues
What is NCALT doing?
• Server move to Hendon Data Centre
• Ensuring reliability of network services across all
points of access (e.g. Internet, CJX, Aware)
• Investigating ways of improving password
functionality
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MLE Login Issues
What can forces do?
• Encourage learners to avoid peak times and/or to
login from home
• Ensure that login issues are escalated to NPIA
Service Desk
• Ensure users have access to suitable hardware
and environment
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Reporting
Main comments:
• Limited range of reports available
• Not trusted to be accurate
• Geared around courses rather than individuals
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Reporting
Main impacts
• Unable to obtain accurate figures on enrolments,
in progress and training
• Unable to obtain specific reports without raising
service requests
• Added complexity to training management
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Reporting
What is NCALT doing?
• Investigating escalated issues
• Implementing fixes
• Providing more thorough analysis of reporting
requirements at course planning stage
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Reporting
What can forces do?
• Escalate problems with courses/reports to NCALT
• Raise service requests for new reports if required
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HR Interface
Main comments:
• What is the HR Interface?
• When will it be available?
• How do I implement it?
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HR Interface
Main impacts:
• Lack of link between MLE and HR system is
disincentive to use MLE for training
• Multiple systems require updating manually
• Forces unable to prepare and plan
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HR Interface
What is NCALT doing?
• Making documentation available
• Managing development to ensure delivery
timescales are met
• Preparing to provide services to assist forces with
implementation
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HR Interface
What can forces do?
• Familiarise themselves with documentation
• Be aware of timescales in readiness to initiate a
project
• Ensure that their own HR System data is up to
date
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What about the other issues?
• NCALT will continue to carry out this exercise
half-yearly
• The greater the number of forces that provide
information, the more accurate a picture NCALT
will have of prevailing issues
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Top 5 MLE Issues
Any Questions?
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TOP 5 MLE IssuesNPIA, Ryton
16th January, 2008
ajermond@ncalt.com
tsammons@ncalt.com
Andrew Jermond, Business Analyst
Tony Sammons, Client Relationship Manager