Innovation @ XeroxSanjay Parker@sanjayparker“Learning Innovation: Trends, Technologies and Takeaways for a Learner-centric World”May 2014

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Overview

• Innovation and how it is impacting learning organizations

• The move to a learner-centric world

• Elements of the modern delivery modality continuum

• Emergence of tools and focal points

Age of Manufacturing1900 – 1950

Mass manufacturing enables industrial powerhouses to rise

FORD

Age of Distribution1950 – 1980

Global connections and transportation systems make distribution key

IBM

Age of Information1980 – 2000

Connected supply chains and the introduction of PCs means those that control information flow dominate

Oracle, SAP, Microsoft

Age of Experience2000 – 2014

Companies compete on the quality of experience and an ability to engage customers

Google, Apple

The “Age of Innovation” is upon us

Age of Innovation2014 – ?

Companies that place innovation at the core of their purpose, transforming experiences, long-view business models

Twitter, Facebook

Evolution of innovation and value creation

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Content and messages used to be orderly, controlled and unidirectional

Creators Producers Distributors Consumers

• Time Warner• Fox• Viacom• Disney • NBC Universal

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Digital impact

Then, a couple of integers changed everything…

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Consequences of digital

Permanent reconfiguration of the value chain . . .• Traditional distributors . . . marginalized

• Content creators . . . limitless avenues for creation and distribution

Content itself . . .• Democratization of content – ease of

dissemination, rapid updates, self-propagation, ‘spores’ via other content publishers

More consequences: Acceleration of reach is staggering . . .

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What does this mean for learning?

Employees with skills / knowledge to share

Employees looking for skills/ knowledge

Outside resources (people, websites, social)

Internal LMS/formal training

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1. “Speed and accessibility to content” is key (for creation and for consumption)

2. Those who have skills and knowledge will share them – with the best tools available (often outside your organization and workflow)

3. Those looking for skills and knowledge will find them – with the best resources available (often outside your organization and workflow)

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Impact of digital on learning orgs

Slide 10

What is a high-performance learning organization to do?

1.More content, speed, specialties2.Enhance the experience3.Make content exist4.Adapt to remain relevant

Ask: what are we doing to help create and deliver

a world-class learner experience?

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The move to a learner-centric world

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Learner-centriclerner-sentrik/adjective

an approach to learning that places the learner at the helm of an individualized learning journey. While some content can be pushed in a particular way, most content will be pulled from multiple sources simultaneously – based on learner need and convenience.

“in a learner-centric model, while multiple learners will end up with the same mastery of content, their options and ultimate paths to get there would be quite different.”

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Delivery Modality Continuum

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con·tin·u·umkənˈtinyoJ oəm/noun

a continuous sequence in which adjacent elements are not always perceptibly different from each other, although the extremes are quite distinct.

“modalities in our continuum can be overlaid with each other, each with its own leverage of multiple tools.”

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Informal /JIT / Micro

ILT

Web-basedLearning

VILT / VP

Simulation

Social Learningand Modelling

Mobile

Gaming

Learner

Xerox Delivery Modality Continuum

Emergence of tools and focal points

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1. Rapid content development and deployment

2. ILT replacements (time, cost, carbon offsets)

3. Social modeling/reinforcement (social media integration, learner-generated content and mentoring/knowledge transfer)

4. Engagement and reach enhancers (microlearning, sims, games, mobile)

5. Refocus and expansion on data metrics, analytics, and automation

Rapid content development tools

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ILT Replacement - VILT, VC

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ILT offset – eBook example

http://tinyurl.com/msgtsho

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ILT offset - paper reduction

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Current state: it is no longer good enough

to move content from carbon to digital. Once

content is digital – base functionality of

interaction, personalization, searchability, bi-

directional feedback, accessibility, updating

and extensibility are expectations.

“The experience of my daughter’s 5th grade e-book is incredible – it reads to her with video links, vocabulary terms and practice questions and games.” – XRX Customer CLO

Social modeling – behaviors

http://tinyurl.com/nyox4sx

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Engagement and reach enhancer – meeting app

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Engagement and reach enhancers –virtual worlds

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Engagement and reach enhancers –virtual worlds

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Engagement and reach enhancers –virtual worlds

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Social modeling - CorporateTube

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http://tinyurl.com/mx8b43s

Social modeling - video

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http://tinyurl.com/sanjay-video1

Engagement and Reach Enhancer – Personify

Engagement and reach enhancer – microsims

http://tinyurl.com/kmle46p

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Experience API - Tin Can

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The new SCORM protocol

Focuses on learners, rather than content(“I did this”; “Sanjay completed the 2014 Compliance Training Course”)

• Mobile

• Educational games

• Performance Support

• Real word activities

• Simulations

• Videos

• Offline Access

• Coaching and Mentoring Activities

• Stretch Activities

Tin Can enables the correlation of performance with learning and a learning record store linking systems

Integrates with social platforms, business analytics

ILT replacement - Coursera (Massive Open Online Course)

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http://tinyurl.com/nbcrctm

POOCs – Google Helpouts

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Social modeling – Khan Academy

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Social modeling + rapid dev – Collaaj

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https://collaaj.com/9B7l6wA

Social modeling - gamification

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Social Modeling – gamification (lumosity.com) - neuroplasticity

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Data metrics and automation - mobile attendance tracking and evaluations

Business: Assurance, tax, and advisorySize: 167,000 employeesSolution:• Leveraged smartphone technology (not app-specific)

• Incorporated quick-response (QR)codes into classroom process

• Provided onsite mechanism for easy access

Key Benefits:• Single point for data collection across delivery modalities

(PC-based, mobile, paper as optional)

• Robust and quick roster and evaluation reporting (real-time results)

• Simple learner and administrator access/workflow

• Support for multiple smartphones (iPhone, Android, Blackberry)

• Ability to author once, deploy to many devices

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Sample QR code to scan with phone and launch evaluation

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http://tinyurl.com/kg6te34

Data metrics – current frontiers

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• Big Data is opening up predictive analytics and alternate metrics

– Lots of analytics possibilities --- time within video, drop-off during content consumption

– Personalized prediction engine, intervention engine

• Can you be taught by a machine?

– Adaptive learning (macro vs micro)

• Up-front business analytics

– Ethnography

Providing the best learner-centric experience

The highest and best use of tools and delivery modalities is to provide the best learner-centric experience - based on engagement, accessibility, and impact of content.

Multiple delivery modalities can be combined (blended) for maximum impact in a single learning experience

Review and support the best available tools in this space and maintain positions on which tools and modalities support the proper learning experience for your organization

World-class learner experience should be considered in the design and delivery of learning in every modality

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http://tinyurl.com/q5jzly2

Sanjay Parkersanjay.parker@xerox.com

@sanjayparker