Post on 20-Jan-2016
Worklessness in East Salford (Broughton and NDC)
Contents of this report
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
1. Rationale, process and stakeholders
What do we mean by worklessness?
‘Worklessness refers to those of working age who are either in receipt of unemployment benefits; out of work and
looking for a job; and those who are economically inactive (that is those who are of working age not in work; full time education or training; and those not
actively seeking work)’.
Source: renewal.net
Kersal
IrwellRiverside
Bro
ught
on
East Salford: A changing area, where the challenge of Connecting People is critical
Week
Stage
Key Products
&Tasks
(up to) 1
Planning
Agreed case for
SPOTLIGHT;Team
established;Resources secured;Methods planned;
Stakeholders engaged;
2 - 3
The issue
Analysis of the issue and its
cause and effects on families,
individuals, neighbourhoods
3 - 4
The response
Analysis of the systems,
structures and incentives in the delivery
chain
5 - 6
Delivery Agreements
Immediate, medium and
long term commitments to
improve delivery – made
to high level panel of LSP
Exec.
Bi Monthly
Stock takes
Regular high tempo checks
on delivery against
commitments
‘Quick wins’ – supporting local ideas
The SPOTLIGHT process
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
1. Rationale, process and stakeholders
Key LAA targets related to this issue
Improveeconomic wellbeing
of young people
Increased employmentin the city
Improve employment rate inmost deprived wards
&Narrow the gap with UK
Enabling local people to achieve their
full potential
Significantly reduce child poverty
Improved basic and employability skills
Increasing Enterprise
Increased Competition
Objective 1 Improve economic prosperity
through educational attainment, skills, employment & enterprise
Employment – The comparative picture
Employment rates in Salford and UK wide
Salford
0%
20%
40%
60%
80%
100%
Employment Rates Nationally Average UK employment rate
BroughtonKersal
Source: Average & National employment rates: Annual Population Survey 2006/7
Kersal & Broughton employment rates: Census 2001
Benefits – Highlighting the issue
Source: CESI 2006
0% 5% 10% 15% 20% 25% 30% 35% 40%
Worsley and Boothstown
Swinton South
Walkden South
Claremont
Cadishead
Irlam
Swinton North
KERSAL
Pendlebury
Eccles
Walkden North
Weaste and Seedley
Barton
Winton
Pendleton
BLACKFRIARS
Ordsall
Little Hulton
Langworthy
BROUGHTON
Incapacity benefits Job seekers Lone parents Others on income related benefits Carers
BROUGHTON
BLACKFRIARS
KERSAL
Benefit claimant rate as a proportion of the working age population
Benefit claimant rates by ward
Benefits – The impact on children
Source: CESI 2006
Children in Families on Benefits - Salford in comparison to the North West Region, Regional Centres, and Great
Britain
490 18,350 12,940 185,650
3,380 79,370 42,240 509,500
8,020
177,950 122,380 1,442,860
0%
5%
10%
15%
20%
25%
30%
35%
40%
Salford North West Region Regional Centres Great Britain
% o
f c
hild
ren
JSA Incapacity Benefits Lone Parents on IS
Benefits – Some progress, but not enough!
Benefit Claimants in East Salford
0
250
500
750
1000
1250
1500
1750
2000
2004 2005 2006 2007
JSA
IS (Lone Parents)
IB
The picture of need - What the data tells us
Benefit Claimants (Broughton: Feb 2007)
1715 people, of whom
Incapacity Benefit
980 people
Jobseekers Allowance
290 people
Lone Parents (claiming IS)
240 people
Lone Parents:
Over 90% female
IB:
55% Claiming due to Mental Health issues
60% claiming for over 5 years
Only 20% claiming for less than 2 years
65% of claimants male
40% aged over 50. Only 5% under 25
JSA:
75% of claimants male
60% aged 25-49
Other Benefit Claimants
205 people Other Benefits:
Carers, Disabled, Bereaved
Other Economically Inactive (Census 2001)
1850 people
Other Inactive:
Students, Retired, Others – Orthodox Jewish?
Skills - what the data tells us
• High proportion of residents with Skills for Life needs (estimates from 2003 survey)
• More community Skills for Life delivery in Broughton than elsewhere in Salford
• Increasing trend in participation and achievement in full level 2 and 3 in FE. Level 2 qualifications regarded by Govt as minimum standard qualifications
• 233 employers engaged with Train to Gain in Salford, 24, in East Salford
• Better sharing and availability of data from LSC, but real issue of time lag in receipt of data
• Lack of data available on the positive impact of improving skills on progression into employment / further learning
• High demand for ESOL in Broughton in last 3 years; impact of changes in funding for ESOL provision and development of new ESOL for work qualifications not yet known
Extensive stakeholder engagement
• Mapping of strategic, political, community and front line stakeholders with briefings
• Weekly East Salford management group meeting
• 120 people consulted – 55 residents, 60+ workers & 4 employers
• Workshops with Strategic and Frontline Workers facilitated by the Broughton Trust, Partners IN Salford & Vision 21
• Focus groups and one to ones with residents/ customers
• Salford City Council Business Team led employer consultation
• Questionnaires via intranet and email
A highly complex issue - different perspectives
RESIDENTS
EMPLOYERS
DELIVERY
BODIESDebt Aspirations
Peerpressure
Unawareof
services
Fear
PostcodeDis-incentives
Skills
Forcedto
apply
50% donot
employ
Benefittrap
Transport Childcare
Need toRecognise
clientjourney
Worklessculture
Short-termFunding
Need tosupport
minorities
Needsofter
outcomesSociallyunaware
NoGood role
model
Need flexible
joined upservices
WORKLESSNESS
Real lives: What it can mean to be workless in East Salford
People who have claimed IB for 2 or more years are more likely to retire or die than go back to work!!
31 yr old Incapacity Benefit Claimant, Kersal
• 3 yrs+ workless
• Suffering from mental health issues
• Lacking in social skills
• Low skills levels & need for training
• Confused about in-work benefits
• Referred to
• Broughton Trust
• Salford Construction Partnership
40 yr old Incapacity Benefit claimant, Broughton
• 2 yrs+ workless
• Low confidence & motivation
• Suffered from domestic violence
• Multiple health issues inc. agoraphobia
• Referred to
•Together Women project
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
1. Rationale, process and stakeholders
UNIVERSAL SERVICES
LOCALITY PROVISION
‘Community focus’
Local engagement services (e.g. Broughton Trust, CHAP)
Local enhanced provision (e.g. Jobshops)
JCP and LSC provision
A basic model of the current delivery system
We have mapped our current response using the stages of commissioning
Quantitative DataPerception Data
Community Engagement
StrategyOperational Planning
Procurement
Performance MonitoringEvaluationLearning
Changing Delivery
Operational Delivery
Understanding need Planning & deciding
Reviewing Delivering
Understanding need
• Reliable DWP claimant count data available at SOA level and some other local data
• Community and Voluntary sector are good at engaging local people and understand need – Community Research well established
Strengths
• Key data not available at local level or frequent enough to direct delivery
• Data sharing and boundary problems
• Issue of ‘unknown’ workless e.g. employment rate/ claimant count for orthodox Jewish population
• Weakness in tracking outcomes for customers who move into work
• Unclear role for community development and engagement staff
• Benefits trap - a key issue for local residents
• Lack of community ownership of worklessness & skills issue, not top priority
Weaknesses
Planning and deciding
•Clear governance and accountability at Sub-Regional and City-wide levels (Team Manchester, City Strategy, EDLSP)
• Established and emerging structures at local area level (NDC, East Salford Task Group)
Strengths
• Lack of locally focused provision due to bulk service commissioning arrangements (DWP/LSC)
• Funding sources are not aligned and procurement activity is fragmented and short-term e.g. DAF
• Barriers to contracting with the 3rd sector• East Salford’s worklessness “hotspot” has not been targeted• Employer engagement is fragmented & has not addressed poor perceptions of local workless residents
Weaknesses
Delivering
• Range of locally based services e.g. Jobshops in Broughton and NDC areas• New delivery opportunities in healthy living centres, extended schools, libraries, RSLs• An improving employment rate trend
Strengths
• Lack of services in Higher Broughton and limited outreach across area• Perceived lack of culturally sensitive provision in Jewish community• Lack of customer awareness of services• Weak incentives for customers to engage – financial and health barriers• Poor travel horizons of customers and low levels of car usage• Weak information and referral mechanisms between services: under-used role of ‘top up’ provision, esp. financial advice & 3rd sector
• Weak incentives for providers to focus on furthest from the labour market• Payments are input not outcomes focused• Inflexibility of the core service
Weaknesses
Reviewing and Learning
• Claimant count performance monitoring city-wide and by ward
• Innovation in commissioning in NDC e.g. CHAP
• National and sub-regional mechanisms for sharing good practice
Strengths
• Performance monitoring city wide not by neighbourhood and ward (except for LAA & CS targets)
• Limited incentives in performance management system – (payments)
• Performance of mainstream contracted provision not fully understood
• Impact of existing third sector activity unclear
• DWP contracted & Jobshop provision only tracked to 13 weeks in work
• Softer outcomes and distance travelled not measured
• No formal mechanisms for sharing good practice at local level
Weaknesses
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
1. Rationale, process and stakeholders
UNIVERSAL SERVICES
LOCALITY PROVISION
‘WRAP AROUND’
Local engagement and integrated services: Health, social care, criminal justicehousing, CVS
LA level additional provision
JCP…
“An integrated system that can engage, remove barriers and supports people into skills and jobs”.
A collective approach
Right services for the right people
Clear referral routes
Services to scale
Everyone on board – an urgent service and community priority
Achieving Transformation: Keeping it real
A transformational improvement in employment rate outcomes
A flexible & integrated system that can engage, remove barriers & support people into jobs.
Support from Government, communities & employers to enable this.
New…. Systems?Services?Structures?Incentives?Relationships?Attitudes?
WHAT ARE WE TRYING TO ACHIEVE?
WHAT DO WE NEED TO CREATE TO GET
US THERE?
HOW DO WE DO THIS?
“Support from Government to enable this”
• City Strategy
• Multi Area Agreement
• DWP Green paper and Commissioning framework (incl. Flexible New Deal)
• Working Neighbourhoods Fund
• LSC Capital Investment & Commissioning Strategy for North West/GM
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
1. Rationale, process and stakeholders
Summary of the key strengths
Strong partnership structures
Good range of community
venues in NDC
Some good 3rd Sector providers
Strong partner / front line worker
commitment
Employment opportunities in
Salford
Worklessness in East Salford
Summary of the key challenges
Poor health & high levels on IB
Limited capacity of IAG & outreach
Unclear role of 3rd sector
Cultural barriers, low aspirations &
travel horizons
Weak local data and
performance monitoring
Negative employer
perceptions
Commissioning system not
designed to reach furthest
away
Inflexible and fragmented
delivery system
Financial exclusion
Worklessness in East Salford
The 5 big achievements so far
1. Improving understanding of needs • Financial Exclusion research has gone out to tender• LSC discretionary funding secured for local research of skills for life levels
2. Strategic commissioning of new services• New ‘wrap around’ services: innovative worklessness engagement & support provision. Broadening the provider base & improving outreach
4. Improving capacity of local delivery
• Information Advice & Guidance capacity building programme for front line workers & VCS launched
• Integration of Employment IAG in Mobile Information Centre, first session delivered in Broughton
• DWP (+ DAF) funding secured for Financial Capability worker to focus in East Salford
The 5 big achievements so far
3. Integration of Health and Employment advice• GP cluster leads signed up to brokering employment and learning advice from their surgeries – a brand new, powerful incentive and engagement tool in the system• Social Prescriptions tender out in NDC area
The 5 big achievements so far
5. Extensive stakeholder engagement• Engagement & consultation with extensive range of
stakeholders, including 55 customers (beyond customer satisfaction), 60+ frontline workers & strategic managers, businesses and the Jewish community
• Role of 3rd Sector in community research
The 6 big challenges
1.A ‘new’ approach to address worklessness• Use Working Neighbourhoods fund to deliver a new “family”
approach to addressing worklessness (incl. NEET), low aspirations and skills
• Develop role of Registered Social Landlords & Neighbourhood Management Teams in tackling worklessness
2. Raise aspirations IN Salford• Need ‘Community Ownership’ for the need to change, make
worklessness and skills a top community priority• Develop Peer Mentoring Programme• Undertake high profile “raising aspirations” marketing
campaign, promoting success stories
The 6 big challenges
4. Joining up health and employment• Continue to integrate Health and Employment systems to address health issues & move people into work • Significantly increase effort to reduce IB claimant levels
3. A systematic approach to mapping skills • Regular, timely and small area data required• Individual skills levels for workless residents
The 6 big challenges
6. Accessible services to excluded groups• Ensure culturally sensitive provision is available to Jewish
community• Adopt small area approach where required – tackle the
‘hotspots’ e.g. under Mandley Park
5. Integration of commissioning and delivery systems• Continue to develop new commissioning arrangements & engage 3rd sector in delivery system• Increasing flexibility and plugging gaps within the system
Worklessness in East Salford (Broughton and NDC)
Questions & Answers