Wisconsin Long-Term Care System Informational Series

The Basics of Family Care and Partnership

Agenda Facilitator: Barbara Beckert, Disability Rights Wisconsin

I. Opening Remarks: Barbara Beckert, Disability Rights Wisconsin

II. Role of the ADRC and First Steps in the Long-term Care Enrollment Process: Janet Zander, Advocacy & Public Policy Coordinator, Greater WI Agency on Aging Resources, Inc. and Former ADRC of Portage County Director

III. How Family Care Works: Katie Mnuk, CEO of Lakeland Care District

IV. How Family Care Partnership Works: Tom Lutzow, CEO of iCare

V. Role of the Interdisciplinary Team in Family Care: Janet Ryndycz, Registered Nurse Care Manager, Lakeland Care District

VI. Time for Questions and Answers

VII. Adjourn

Family Care History - Long Term Care Redesign Timeline

• 1994 : Wisconsin began developing the Partnership Program, an integrated managed care model.

• November 1995:Long Term Care Redesign project was launched • This process consisted of steering committees, focus groups, and a DHS LTC Redesign

Committee. • May 1997: DHS released its preliminary proposal for LTC Redesign and scheduled a series of

public hearings.• October 1997-March 1998: LTC Redesign Consolidated Steering Committee formed to address

remaining issues with the proposal. Three workgroups formed and met during this time period• January 1998: Governor Thompson announced the creation of Family Care in his State of the

State Address• May-July 1998: DHS further revised the draft proposal for LTC Redesign• 1999-2000: Governor Thompson included Family Care in his proposed budget, which passed

both houses of the Legislature in October 1999.• 2000: Fond du Lac, La Crosse, Milwaukee, and Portage Counties began offering Family Care.

Richland County was added in 2001.• 2007: Wisconsin Act 20 authorized DHS to expand the Family Care program statewide in all

counties that choose to participate in the program.• 2014: Governor Walker announced plans to expand Family Care to seven Northeast counties in

April and JFC formally approved expansion in November.

Role of the ADRCsJanet Zander, Advocacy & Public Policy Coordinator, Greater WI Agency on Aging Resources, Inc. and Former ADRC of Portage County Director

ADRCs

How Family Care WorksKatie Mnuk, CEO of Lakeland Care District

Family Care Goals

•Choice•Access•Quality•Cost-Effective

Interdisciplinary Team• Family Care

• Social worker/care manager

• Registered Nurse• Other professionals, as

appropriate

• Family Care Partnership• Social worker/care

manager• Registered Nurse• Nurse Practitioner• Other professionals, as

appropriate

The member, or a representative designated by the member, work with the Interdisciplinary Team to create a care plan that best meets their needs.

Family Care Members’ Satisfaction is Strong• 93% of members were “always” or “most of the

time” satisfied with the work of their nurse and care manager.

• 93% of members indicated they would “always” or “most of the time” recommend their MCO to a friend.

• 96% of members indicated they are “always” or “most of the time” happy with the quality of services they receive.

How Family Care Partnership WorksTom Lutzow, CEO of iCare

Role of the Interdisciplinary Team in Family CareJanet Ryndycz, Registered Nurse Care Manager, Lakeland Care District

Questions and Answers