Post on 09-Jan-2017
Why strategy fails...and how you can make it work
strategicplanning
the state of
#1
Bain & Company Management Tools Survey, 2013
Strategic planning today
most used business tool
- globally!
but just 45%of organizations use it.
Bain & Company Management Tools Survey, 2013
Strategic planning today
58% of leaderssay it’s extremely or
very important in their
organization’s success.
Forrest Consulting Strategic Leader Survey, 2013
Strategic planning today
but 42% of leaders say
planning is not important
to the success of their
organization.
Forrest Consulting Strategic Leader Survey, 2013
Strategic planning today
74% of leaders say
their organization doesn’t
use a formal planning
process to make
strategic decisions.
Forrest Consulting Strategic Leader Survey, 2012
Strategic planning today
70% of organizations
with a plan fail to
implement it.
Balanced Scorecard Collective
Strategic planning today
planningCASE FOR
“Doubles likelihood of SURVIVAL.”Noel Capon and James M. Hurlburt, Columbia University,
and John U. Farley, University of Pennsylvania, 1994
“Increases company LONGEVITY.”J. Berman, D. Gordon, and G. Sussman, study of 555 small firms, 1997
“12% greater increase in SALES”
when “top management had a high
commitment to planning.”M3 Planning, study of 280 companies
The case: survival and growth
“Strategic planning has a positive effect on PERFORMANCE, both in quantitative and qualitative terms.”
Correlation coefficients with strategic planning:
Earnings per common share +0.79 Attainment of profit objectives +0.51
Return on invested capital +0.64 Community acceptance +0.48
Return on owner’s investment +0.58 Service efficiency +0.47
Change in return on invested capital +0.56 Attainment of corporate objectives +0.44
Return on net worth +0.42
Anders McIlquham-Schmidt, Aarhus University, 2010. A meta-analysis of 45 years of
research involving 88 studies representing a total sample size of 32,472 observations.
The case: performance
Evidence showsts strategic planningalso brings INTANGIBLE BENEFITS.
Optimizes growth and developmentLooks aheadAnticipates threatsCapitalizes on opportunities
Sets priorities
Identifies resources needs
Focuses resources
The case: other benefits
modeland a
process
a
Gap planning model
“Fast Track” process
strategy success
secrets
to develop strategy
useplanning
The first secret
leaders who say planning ismore important in their
give it greater significancein developing their
success
The first secret
strategy
The first secret
Forrest Consulting Strategic Leader Survey, 2013
For greater success,
The second secret
use best practices
when leaders rate planningmore important in
the organization is more likelyto use best practices in
The second secret
success
planning
The second secret
for planning success
bestpractices
treat planning and
implementation as
not an event.
a process
For planning success
- external and internal.
get input
For planning success
use an outside
Facilitator.
For planning success
to plan.team
For planning success
enlist a diverse
develop a shared
for the organization’s future
based on strengths and
opportunities.
vision
For planning success
identify weaknesses and
threats to find the
blocking the way
to the vision.
gaps
For planning success
many strategy ideas.
brainstorm
For planning success
use a
process to narrow
consensus
For planning success
strategies to a handful.
Develop annual
with measures,
action steps
For planning success
timelines and accountabilities.
implement!
For planning success
sell the plan
For planning success
and communicate progress.
measure
For planning success
progress and results.
plan again
For planning success
schedule re-planning and
(remember, it’s a process,
not an event)
Why planning
fails
Bad practices
failsstrategic planning
because organizationsuse bad practices.
69% form a planning team of
eight or fewer individuals.
Bad practices: Planning team
Forrest Consulting Strategic Leader Survey, 2013
34% don’t include Directors or
other stakeholders on the team.
57% say strategic decisions are
made by the CEO or a small group.
Forrest Consulting Strategic Leader Survey, 2012
Bad practices: Involvement
64% say their process doesn’t
ensure those who carry out strategy
are involved in making it.
Forrest Consulting Strategic Leader Survey, 2012
Bad practices: Involvement
47% say planning discussions
don’t include the most knowledgeable
and influential participants.
47% don’t report on planning
progress and the final plan to the
wider organization.
56% don’t gather pre-planning
input from stakeholders.
Bad practices: Input
Forrest Consulting Strategic Leader Survey, 2013
49% don’t develop information
on the external environment.
39% want better use of market
and competitive intelligence.
Bad practices: Input
Forrest Consulting Strategic Leader Survey, 2013
58% don’t believe their process
assesses risks as well as benefits.
Bad practices: Process
47% don’t develop specific action
steps for implementing each strategy.
64% say their organization has
too many conflicting priorities.
Bad practices: Strategies
Forrest Consulting Strategic Leader Survey, 2013
46% don’t include plan review,
reporting and adjustment.
Bad practices: Implementation plan
Forrest Consulting Strategic Leader Survey, 2013
46% don’t assign responsibility for
implementing tactics to individuals.
41% don’t include the next plan
update/ re-planning time.
Bad practices: Implementation plan
Forrest Consulting Strategic Leader Survey, 2013
28% don’t assign responsibility for
implementing tactics to individuals.
38% don’t report implementation
and performance to the executive team
at regular intervals.
Bad practices: Reporting
Forrest Consulting Strategic Leader Survey, 2013
61% don’t report regularly to the
wider organization on plan
implementation and performance.
.
36% don’t track plan performance
against measurable objectives.
Bad practices: Tracking
Forrest Consulting Strategic Leader Survey, 2013
53% don’t track implementation
against a pre-set timeline.
.
60% don’t link strategy
and budgeting.
Balanced Scorecard Collective; Forrest Consulting Strategic Leader Survey, 2012
Bad practices: Resource allocation
42% are challenged to
allocate resources in a way
that really supports the strategy.
problems16 planning
1. Only top management is involved.
PROBLEMEmployees and stakeholders know little about the plan: It’s not theirs. Little or nothing happens.
REMEDYMake the planning process inclusive. Use surveys, town meetings, drafts, representation and sounding boards.
2. Not looking externally.
PROBLEMThe plan produces sub-optimal results, is not transformative, and can put the organization on a bad course.
REMEDYConduct an environmental scan to find relevant trends and forecasts. Use results in visioning, gap analysis, strategy making.
3. Execution resources are lacking.
PROBLEM Implementation is ineffectual or dies because people, funds and other resources are not in place.
REMEDYAssess resources. Develop strategies and action steps based on resources. Link execution to the annual budget.
16 strategic planning problems
4. Little or no progress after initial efforts.
PROBLEMImplementation starts with a bang, but then fizzles. “Don’t we have a plan somewhere?”
REMEDYUse progress reviews and communication. Spotlight execution so employees don’t fall back to operational activities.
5. No bounds.
PROBLEMIn the name of the vision everything becomes important. People go on tangents, wasting energy, attention and resources.
REMEDYRein in any initiative not on the lists of strategies and action steps, unless it should have been listed or is essential for operations.
6. Grandiosity.
PROBLEMThe vision sees a grand future, but the organization can’t reach it. Strategies can't produce needed results.
REMEDYGround the plan on stakeholder input and an environmental scan. Seek input on the draft plan and stress test it.
16 strategic planning problems
7. No commitment.
PROBLEMLeaders pretend to embrace planning, but don’t think real change is needed. The resulting plan sits on the shelf.
REMEDYUse credible sources and cases, benchmarking, trends and forecasts to stress the need for change and planning.
8. Complexity.
PROBLEMThe plan is filled with strategies and action steps. It’s unclear what's most important. Execution falls short.
REMEDYKeep it simple! Limit the number of strategies to a handful. Prioritize and phase action steps.
9. No coordination.
PROBLEMUnits implement using their own lenses. No coordination. Execution is disjointed and results are unintended and poor.
REMEDYShow dependencies and communicate among units. Coordinate through meetings, reports, cross teams and a dashboard.
16 strategic planning problems
10. The leadership is clueless.
PROBLEMLeaders have no insight on execution and results. Implementation goes off track; the organization drives off the road.
REMEDYSet up measures, a dashboard and reporting. Track execution and its effect and results through regular review sessions.
11. Habit.
PROBLEMThe habits and rhythm of people and organizations are hard to change. In spite of the plan, direction and results don’t change.
REMEDYApply an “unbalanced force.” Implementation is organizational change management. Build commitment to execution.
.
12. Pretending.
PROBLEMThe plan exists only to deceive others. No real plan is being executed. No change or improvement results.
REMEDYStakeholders need to appraise the plan to assure it isn’t “window dressing.” Speak up if the plan is only for "show."
16 strategic planning problems
13. Resisting new activities and roles.
PROBLEMKey people resist changing activities and roles. Implementation actions don’t occur, despite general buy-in.
REMEDYAssign responsibility for action steps. Visibly track implementation by party. Don’t let naysayers block needed change.
14. No marching orders.
PROBLEMPeople, teams and units are unclear about their role in execution. Strategies that look good on paper don’t get implemented.
REMEDYDevelop and cascade specific action steps for all organizational levels and units.
.
15. The unexpected.
PROBLEMSomething big and unanticipated occurs, e.g. 9-11. The plan won’t work or the vision is not obtainable or desirable.
REMEDYUse scenario planning to game out responses to likely situations. Restart planning from where the current plan is derailed.
16 strategic planning problems
16. One and done.
PROBLEMImplementation stops after the first year. The investment in planning is squandered. The level of change is minimal.
REMEDYTreat strategic planning and implementation as a core process. Build annual assessment and re-planning into the plan.
16 strategic planning problems
decision making
the biggestproblem:
Rational Decision Making
Decision making process we were taught
"Satisficing" Decision Making
Area of bounded rationality
A more realistic decision making process
Epistemic arroganceWhat we know influences decisions
Limits to our knowledge
Undecidability
Leap of faith needed because
we never can know enough
Decisions are always a leap of faith
Undecidability
“Strategic decisions are always about action undercontingency and uncertainty” Andreas Rasche
UnknowabilityWe can never know enough
Unknowability
?
? ?
“Not only must the person taking the decision not know everything… the decision must advance towards a future which is not known,
which cannot be anticipated” Jacques Derrida
Problems seeing the futureDecisions are about the future
Problems seeing the future
Problems seeing the futureMental traps lead to bad decisions
Errors, biases, shortcuts,
fallacies and traps that lead us into making bad decisions
Psychological
Perception
Memory
Logic
Physiological
Social
Problems seeing the futurePsychological traps
“Processing problems”
Errors occurring as a result of our
cognitive biases and mental shortcuts
that can lead to systematic deviations
from logic, probability or rational choice.
Problems seeing the future165 psychological trapsAdaptation level Ambiguity effect Anchoring effect Anecdotes before data Availability Heuristic Backfire effect Bad news avoidance Belief bias Belief bias butterfly effect Buyer's Stockholm Syndrome Categorization Choice blindness Choice overload Choice-supportive bias Cognitive dissonance avoidance Commitment heuristic Confirmation bias Conflicts Create Productive Change
Trap Conservatism (Bayesian) Consistency bias Cumulative advantage Current Moment Bias Decision paralysis Decoy effects Default option Denomination effect Denominator neglect Disconfirmation bias Distinction bias Distinction bias Dunning–Kruger effect Duration neglect Egocentric bias Ellsburg paradox Emotion Endowment effect Epistemic arrogance Escalation of commitment Exaggerated expectation Experimenter's or expectation bias
Fading affect bias False causality Familiarity heuristic Focalism Focusing effect Force Can Do It Trap Forer effect or Barnum effect Forever Changeless Trap Framing Frequency illusion Functional fixedness future blindness Hard–easy effect hindsight bias Hostile media effect Hyperbolic discounting IKEA effect Illusion of certainty Illusion of control Illusion of external agency Illusion of truth effect Illusion of validity Immune neglect Impact bias Impulsivity inability to predict impact on self and
others Inability to self assess Information bias investment trap Irrationality Isolated Problem Trap Leniency error Loss aversion Loss avoidance Matthew effect Medium-maximization Mere exposure effect Money illusion Moral credential effect Moral luck More Is Better Trap
Myopic loss aversion Naïve diversification Naive realism Narrow framing Negativity Bias No Limits Trap Normalcy bias Not invented here Not using the unconscious Observational Selection Bias Observer effects Observer-expectancy effect Omission bias Opportunity costs Optimism bias Order effect Ostrich effect Outcome bias Overconfidence effect Paradox of choice Pessimism bias Placebo effect Planning fallacy Positive expectation bias Positivity effect Post hoc interpretation Post purchase rationalization Power Preferential attachment Present bias Primacy effects Priming effects Primus inter pares effect Probability matching Probability neglect Process-Event Trap Pro-innovation bias Pseudocertainty effect Recency effects Reframing Regret Relativity trap
Representativeness Heuristic Restraint bias Rewards Rhyme as reason effect Risk blindness Risk averse Risk compensation / Peltzman effect Risk seeking Scandal of prediction Scarcity Scarcity heuristic Scope neglect Selective perception Self deception Self-serving bias Semmelweis reflex Serial position effects Similarity matching Single Effect Trap Solve It by Redefining It Trap Status-Quo Bias Stereotypes Subject-expectancy effect Subjective validation Suggestibility Survivorship bias System justification Telescoping effect There's Got to Be a Winner Trap Time-saving bias Tournament effect Unawareness of cognitive process Unawareness of thought Underestimating the importance of
luck Unit bias Unknowledge Useless introspection Vivid representation Well travelled road effect Zero-risk bias Zero-sum heuristic
Problems seeing the futureExamples of psychological traps
•When we are trying to determine how likely something is, we often base such estimates on how easily we can remember similar events happening in the past.
Availability Heuristic
•We subconsciously begin to ignore or dismiss anything that threatens our world view, since we surround ourselves with people and information that confirm what we think.
Confirmation Bias
•We tend to make risk-averse choices if the expected outcome is positive, but to make risk-seeking choices to avoid negative outcomes.
Pseudocertainty Effect
•We tend to overweigh or underweigh evidence based on the order in which it is presented. But if the order is meaningless, it should not affect our strength of belief.
Serial Position Effects
•Being apprehensive of change, we often make choices that guarantee things will remain the same, or change as little as possible. This leads to the often unwarranted assumption that another choice will be inferior or make things worse.
Status-Quo Bias
Problems seeing the futurePerception traps
“Input problems”
Effects and errors in the organization,
identification, and interpretation of sensory
information we use to represent and
understand the environment around us.
Problems seeing the future15 perception traps
Change blindness
Cheerleader effect
Contrast effect
Diminishing sensitivity
Epistemic opacity
Fundamental cognitive error
Illusory correlation
Inattention blindness
Inverse problem
Pareidolia
Pattern recognition
Peak–end rule
Platonicity error
Salience biases
Vivid descriptions
Problems seeing the futureExamples of perception traps
•Sometimes we don't recognize that we've made an interpretation of information that could have been interpreted in many other ways.
Fundamental Cognitive Error
•We tend to perceive not the sum of an experience but the average of how it was at its peak (e.g. pleasant or unpleasant) and how it ended.
Peak-End Rule
•Colorful, dynamic, or other distinctive stimuli disproportionately engage our attention and accordingly disproportionately affect our judgment.
Salience Biases
• We often fail to notice unexpected stimuli in the world around us.
Inattention blindness
•We have difficulty recreating a past state from current results. We tend to think that the form we have in our mind is the one we are observing, yet multiple theories and distributions can fit a set of data.
Inverse Problem
Problems seeing the futureMemory traps
“Storage and recall problems”
Errors from the process in which
information is encoded, stored, and
retrieved from our brain.
Problems seeing the future25 memory traps
Bizarreness effect
Change bias
Conservatism or Regressive bias
Context effect
Cryptomnesia
Deese–Roediger–McDermott
paradigm
False memory reconstruction
Generation effect (Self-
generation effect)
Humor effect
Lag effect
Leveling and Sharpening
Memory bias
Misinformation effect
Modality effect
Mood-congruent memory bias
Next-in-line effect
Part-list cueing effect
Picture superiority effect
Rosy retrospection
Self-relevance effect
Spacing effect
Von Restorff effect
Zeigarnik effect
Zipf's law
Problems seeing the futureExamples of memory traps
•Confidence is not a good indicator that our memory is accurate. False memories can be expressed with confidence, detail and emotion, with the same characteristics as true memories, and can mislead us into thinking that something is real when it's not.
False Memory Reconstruction
•We tend to remember high values, likelihoods, probabilities and frequencies as lower than they actually were and lower ones as higher than they were. Often, memories are not extreme enough.
Regressive Bias
•We remember self-generated information best. We are better able to recall memories of statements we have made than similar statements made by others.
Generation Effect
•Our predictions of future experiences are often based on memories of related past experiences. Because memory is fallible, this creates biases in our predictions.
Memory Bias
• Our memories of the past often paint it as better than it really was.Rosy Retrospection
Problems seeing the futureLogic traps
“Reasoning problems”
Errors arising from making fallacious
arguments that are deductively invalid or
inductively weak or that contain an unjustified
premise or ignore relevant evidence.
Problems seeing the future80 logic traps
100% effect
A priori problem
Ad hoc rescue
Affirming the consequent
Anecdotal evidence
Appeal to ignorance
Appeal to money
Base-rate neglect
Be fair….in the middle
heuristic
Begging the question
Biased generalizing
Black Swan blindness
Certainty bias
Circular reasoning
Clustering illusion
Common cause
Concorde fallacy
Confusing an explanation
with an excuse
Congruence bias
Conjunction fallacy
Converse Accident
Denying the antecedent
Exclusive alternatives trap
Expert problem
Explosive forecasting
difficulty
Fallacy of origins
Fallacy of silent evidence
Fallacy of virtues
False analogy
False dilemma
Faulty comparison
Faulty generalization
Fooled by randomness
Gambler’s fallacy
Genetic fallacy
Group think
Guilt by association
Hasty generalization
Hot-hand fallacy
Inconsistency
Inductive conversion
Insensitivity to sample size
Insufficient statistics
Interview illusion
Irrational escalation
Jumping to conclusions
Lay rationalism
Less-is-better effect
Line-drawing
Ludic fallacy
Narrative fallacy
Non Sequitur
Not averaging
Not thinking statistically
Opposition
Persistence of commitment
Prediction with limited
experience and information
Pro rata bias
Problem of induction
Prosecutor's fallacy
Regression
Regression toward the mean
Retrospective distortion
Reversing causation
Reversion to the mean
Round trip fallacy
Rule-based decisions
Sample bias
Selection bias
Selection factors
Self reference problem
Source confusion
Statistical regress argument
Subadditivity effect
Subjective probability
Sunk-cost fallacy
Texas sharpshooter fallacy
Traditional wisdom
Type 1 error
Type 2 error
Undecidability
Problems seeing the futureExamples of logic traps
•We are vulnerable to overinterpreting facts and prefer stories. We find it difficult to look at a set of facts without seeing an explanation for them or forcing a logical relationship among them. This wrongly increases our impression of understanding.
Narrative Fallacy
•When we assess the probability of a future event, we tend to ignore less conspicuous background evidence in favor of the case-specific information obvious at the moment.
Base-Rate Neglect
•We engage in faulty reasoning when we require or accept that a choice must be made among a short menu of options.
False Dilemma
•We tend to persist in achieving a goal due to our already committed investment, even when the prognosis is poor. By continuing, we justify our previous decision and avoid loss based on the confidence we made a good bet, whether or not this is the case.
Sunk-Cost Fallacy
•We don't reconize that systems involving luck revert to the mean for the group over time. An extreme outcome is more likely to be followed by one closer to the average.
Reversion to the Mean
Problems seeing the futurePhysiological traps
“Limbic system problems”
Mental processing and judgment
shortfalls caused by physical factors that
affect the function of our brain, such as
arousal, depression and fatigue.
Problems seeing the future5 psychological traps
Chemical arousal
Decisions fatigue
High stress
Sleep deprivation
Stimulated limbic system
Problems seeing the futureExamples of physiological traps
•Our brain gets tired just like a muscle. When our brain is exhausted, we tend to make worse decisions.
Decision Fatigue
•Use of alcohol or drugs (prescription, over the counter, in food - such as caffeine in coffee - or recreational) can lead to a higher than normal rate of perception errors and bad decisions.
Chemical Arousal
•Stress releases chemicals into our blood stream that cause us to make greater than normal perception errors that can lead to bad decisions.
High Stress
•Getting too little sleep can lead to a higher than normal rate of perception errors and bad decisions.
Sleep Deprivation
•A stimulated limbic system, whatever the cause, can lead to a higher than normal rate of perception errors and bad decisions.
Stimulated Limbic System
Problems seeing the futureSocial traps
“Interpersonal problems”
Biases and errors stemming from how we
view and interact with the people around us,
with causes including social categorization,
in-group favoritism, prejudice,
discrimination, and stereotyping.
Problems seeing the future45 social traps
Above average effect
Actor–observer bias
Authority
Availability cascade
Bandwagon Effect
Bias blind spot
Bystander apathy
Curse of knowledge
Defensive attribution
hypothesis
Egocentric bias
Empathy gap
Essentialism
Extrinsic incentives bias
False consensus effect
Foot-in-the-door technique
Fundamental attribution error
Group attribution error
Group polarization effect
Halo effect
Identifiable victim effect
Illusion of asymmetric insight
Illusion of transparency
Illusory superiority
Independent Self Trap
Inevitable Antagonism Trap
Ingroup bias
Just-world hypothesis
Lake Wobegon effect
Liking
Low-ball procedure
Naïve cynicism
Negativity effect
Outgroup homogeneity bias
Projection Bias
Reciprocation
Sense of relative superiority
Shared information bias
Social comparison bias
Social desirability bias
Social proof heuristic
Spotlight effect
Superiority bias
Trait ascription bias
Ultimate attribution error
Worse-than-average effect
Problems seeing the futureExamples of social traps
•We tend to bond with our in-group and to be suspicious, fearful, and disdainful of others. We overestimate the abilities and value of our in-group members over others.
Ingroup Bias
•We find it difficult escape the bounds of own consciousness and preferences. We tend to assume most people think just like us — even without justification for it.
Projection Bias
•Most of us demonstrate flawed self-assessment skills. We tend to overestimate our own abilities, competencies and characteristics, and underestimate our undesirable qualities, especially as compared to how others assess us.
Illusory Superiority
•Our collective belief in something can gain more and more plausiblity through a self-reinforcing process of increasing public repetition - even without more evidence.
Availability Cascade
•A group tends to focus more on discussing information that all members are familiar with and less on discussing information that only some members are aware of.
Shared Information Bias
Problems seeing the futureTraps led Yahoo to spurn Google – twice!
Problems seeing the futureTraps set the stage for a disaster
Problems seeing the futureTraps caused Custer’s catastrophic loss
Problems seeing the futureTraps doomed a Mars mission
Problems seeing the futureDecision making tools
Problems seeing the futureDecision making tools
• We use two mental systems to make decisions: System 1- Quick, primitive, and automatic, e.g. fight or flight reaction. System 2 - Careful, calculated and conscious. Performs complex computations, exercises self control.
• For strategy, slow down and engage System 2. Impulsive, reactive decision making has no place in strategy creation and execution.
Use System 2 to make strategy decisions
Problems seeing the futureDecision making tools
• Our natural tendency is to immediately fit facts to a simple story: the "narrative fallacy."
• "Favor experimentation over storytelling, experience over history, clinical knowledge over theories" (Taleb)
• Seeking more evidence in lieu of forming an opinion of the situation can avoid jumping to the wrong conclusion and over-reliance on anecdote.
• "It is a capital mistake to twist facts to suit theories, instead of theories to suit facts." (Sherlock Holmes)
Look for evidencebefore hypothesizing
Problems seeing the futureDecision making tools
• Question your intuition. "The voice of reason may be much fainter than the loud and clear voice of an erroneous intuition.” (Kahneman)
• Find another scenario to explain the evidence. Seeking alternative explanations can help avoid traps such as group think and hasty generalization.
• "We know…that for people to let go of information they have initially encoded, the best way to achieve that is to provide them with an alternative explanation for the same situation." (Lewandowsky)
Look for an alternative explanation
Problems seeing the futureDecision making tools
• We can be "primed" by an initial piece of information (valid or not) in making comparisons and decisions.
• Comparing an anchor value to options only shows the differences between options, not each one’s worth.
• Recognize anchoring to avoid bait and switch, decoy effects and other framing traps.
• Anchoring on "a likely initial elementary event...leads to unwarranted optimism in the evaluation of the likelihood that a plan will succeed or that a project will be completed on time.” (Kahneman and Tversky)
Recognize and eliminate anchoring
Problems seeing the futureDecision making tools
• We avoid averaging in decision making, in part due to traps such as authority (leader knows best), false consensus (we think alike), and illusory superiority (I'm smarter).
• Averaging multiple judgments "yields an estimate more accurate than its individual components, on average." (Krueger and Chen)
• Accuracy is better even when averaging two estimates by the same person. “As aggregation raises accuracy, “correspondence rationality” is enhanced and the risk of being wrong is reduced." (Krueger and Chen)
Average multiple judgments
Problems seeing the futureDecision making tools
• The base rate is prior knowledge about the probability of something (e.g. 50% of all commercial airline crashes with fatalities were caused by pilot error).
• "Base rate neglect" is ignoring the base rate in making assumptions and predictions (e.g. assuming Malaysian Airlines flight 370 crashed due to sabotage ignores the base rate: The first assumption should be pilot error).
• In decision making, people often focus on irrelevant information rather than considering prior knowledge of the probability that something will occur.
Use the base rate
Problems seeing the futureDecision making tools
• In systems involving luck (think investing), results over time cluster around the mean (average) outcome.
• Not looking for "reversion to the mean" is a trap: We see an outcome that in reality is extreme and unlikely to occur again, but we tend to predict it will recur.
• We don't recognize that with some luck involved the next outcome will most likely be "average," not extreme (e.g. above average performance for three years will more likely be followed by average performance the next year, all things equal).
Consider luck
Problems seeing the futureDecision making tools
• When developing a vision or strategies, avoid the false dilemma trap - requiring or accepting that a choice must be made among limited options. Use a technique such as brainstorming to develop more options.
• But beware of the paradox of choice: Too many options can inhibit decision making (e.g. when seniors are offered many Medicare drug plans, they may “choose on the basis of irrelevant features, because relevant features are too complex to evaluate”). (Schwartz)
• Use a multi-voting technique such as N/3 to narrow a long list of options.
Generate options, but don't overload
Problems seeing the futureDecision making tools
• “…the smartest thing you might ever do is bring people together who will inspect your thinking and who aren't afraid to challenge your ideas." (Fast)
• Power can lead to bad decision making. It's "a self-esteem enhancing drug that surges through the brain telling you how great your ideas are. This leaves the powerful vulnerable to making overconfident decisions that lead...to dead-end alleys." (Galinsky)
• Having others inspect our thinking can counter traps such as naive realism, self deception, the Dunning-Kruger and ostrich effects, as well as logic errors.
Have others challenge your thinking
Problems seeing the futureDecision making tools
• The meaning of a situation or set of circumstances comes from the frame in which we view it. Reframing the "facts" gives the situation new meaning.
• Reframing shifts reference points (e.g. anchoring) or presents a situation or choices differently. It changes our approach and offers new possibilities for action.
• To reframe, look at it another way. Reverse the meaning (e.g. "empty" means "ready to fill"). Redefine, emphasize or downplay words and actions (e.g. an impossibility can become a possibility).
Reframe for change
Problems seeing the futureDecision making tools
• A sunk cost is already paid: It can't be recovered.
• In the sunk cost fallacy, we consider past costs - not future costs and benefits - to decide if we will continue an activity or invest more, even in a losing proposition.
• It's "a wasteful loop of behavior because of your fear of loss."(McRaney) "People tend to have a much stronger preference for avoiding losses than for acquiring gains." (Kahneman and Tversky)
• Escalation of commitment to an activity based on sunk costs can block needed change and limit innovation.
Discount sunk costs
Problems seeing the futureDecision making tools
• We often don't recognize that when we do anything we are paying an “opportunity cost” for our choice, because we could have done something else instead.
• Opportunity costs are not only financial; they can involve output, time, pleasure - any benefit or value.
• We don't ask: “Do we want to do something else?”
• The opportunity cost of a choice is the value of the next best alternative, given our limited resources.
• Considering opportunity costs in strategy decisions helps ensure wise use of scarce resources.
Consider opportunity costs
Problems seeing the futureDecision making tools
• Statistical analysis can give false conclusions due to loose confidence intervals, skewed distributions, bad assumptions and data, and unrepresentative samples.
• Instead, use Bayesian inference: Identify probabilities with degrees of beliefs (e.g. If rain has 0.9 probability, consider the possibility of rain extremely likely).
• Bayesians revise predictions in light of new evidence. Bayesian analysis assigns a probability to each possible outcome using available evidence. With more evidence, the probability for each outcome is revised.
Be a Bayesian
Problems seeing the futureDecision making tools
• "Leaders must direct a learning process from which they also learn." (Beer and Eisenstat)
• Strategy creation and execution is a major exercise in learning and change.
• Planning as group learning combats shared information bias and narrow framing (evaluating options singularly rather than as part of a portfolio).
• "Learning in the process of strategic planning leads to increased effectiveness of anticipation and implementation." (Schäffer and Willauer)
Lead a learning process
Problems seeing the futureDecision making tools
• Use a checklist to assure the quality of strategy decisions. Assess the quality and independence of information, the possibility of group think, the leader's influence and how group consensus was postponed and judgments were kept independent. (Kahneman)
• Simulate or “war-game” proposed strategy "to identify risks and opportunities and facilitate change." (Paton)
• Do a plan pre-mortem to see how it might fail. (Klein)
• Learn from your mistakes: Keep score on the quality of your strategy decisions. (Kahneman)
Check it off, simulate, keep score
Lee Crumbaugh, SMP
President, Forrest Consulting, Glen Ellyn, IL, USA (Chicago)
President, Association for Strategic Planning (2014-2016)
leec@strategicbusinessleader.com
www.forrestconsult.com
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