CLOUD CRMCLOUD CRMT H E N E X T B I G T H I N G

IN THE LASTYEAR13.3%

SAAS CRM SYSTEMS GENERATE ALMOST 47% OF TOTAL CRMSOFTWARE REVENUE IN 2014, ACCORDING TO GARTNER

THE GLOBAL CRM MARKET GREW

81% ARE ACCESSING THEIR CRM SOFTWARE

FROM MULTIPLE DEVICES.

40% OF ALL CRM

SAAS- OR CLOUD-BASED DEPLOYMENTSREPRESENT MORE THAN

DEPLOYMENTS IN 2014

FROM $20.4B IN 2013TO $23.2B IN 2014

OF USERS