Post on 09-Oct-2020
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When the everyday doesn’t go to plan
Everything you need to know about your Employee Assistance Programme 29th April 2020
Amy Rose
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Contents What we will cover
1. The service and what it offers you
2. Meet the team
3. Making contact and what to expect
4. Helping you as a manager
5. BeSupported online
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The service and
what it offers you
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Call. Any time. Whatever the reason.
0800 0727 027
axabesupported.co.uk Username: edf
Password: supported
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Service features
Available 24/7, every day of the
year
Completely free Put your worries in writing using our online platform
BeSupported
Independent from your employer
Call as many times as you need Confidential
Helps you plan ahead with
practical matters
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Meet the team
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The Team
Former solicitors and Accountants
Specialist debt management knowledge
Citizen Advice Bureau
Over 40 trained counsellors
Nurses
Midwives
Pharmacists
Health at Hand LifeManagement Personal support
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LifeManagement Whatever your worry, we can help you through it
Guidance on every day life
– Consumer rights
– Money management
– Travel information
– Legal information
– Family and relationship matters
– Support when dealing with change
“ Why is buying a house so stressful? How do I
avoid the pitfalls? ”
“ What can I do to gain control of my finances?
I’m worried about debt.”
“ “
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Personal support An independent listening ear
Online or phone call help when you need it
– Stress
– Depression and anxiety
– Building resilience
– Bereavement
– Caring for someone
– Family and relationship matters
“ “
“I’m struggling with caring for my elderly mother, where can I
get help?
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Health at Hand If you’ve got a concern about your health, we’re here for you.
Symptoms and medical guidance
Dealing with diagnosis
Medication queries
Pre-natal care
Healthy lifestyles
‘I’m going on holiday, what vaccinations do I
need?
“
“
‘I've been prescribed some medication from my doctor, do I need to take
this with food?’
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Making contact
and what to
expect
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What to expect What happens when you call?
They’ll ask a few questions and give a
reference number
If you need specialist information, you will be transferred through to
the correct team
Receive support required
A mental health expert will answer the call
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Helping you
as a manager
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Helping you as a manager Supporting you through the mental
health impact of work issues
Redundancy
Disciplinary action
Pay
Bullying
Communication
Sickness absence
Disability
Performance issues
Dealing with difficult conversations
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Formal management referral For when a manager is concerned about an employee and a self referral hasn’t been made
1 3 2 4
Gain verbal consent from the
employee
The clinical team will call the employee
Call the helpline, a few questions will
be asked
The required support is given
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BeSupported Online
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BeSupported online Online information and support
Signposting to the 24/7 support line
Manager support
Online Counselling
Online live chat
Case studies
Articles
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BeSupported online The support you can access
Mental wellbeing support
Your health
Your family
Your life
Your money
Your work
Manager supporting material
Online counselling
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BeSupported online The support you can access
Mental wellbeing support
Your health
Your family
Your life
Your money
Your work
Manager supporting material
Online counselling
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BeSupported online Online Counselling
A secure online portal which lets you chat to an expert if you would rather not speak on the phone.
Make use of the webchat to share your problems and worries no matter how big or small
Receive the support to point you towards the appropriate professional help
Service is available 9am-5pm Monday to Friday
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Online Counselling How to register
Complete personal details, including GP
information
Receive an activation email and log on
Answer a few wellbeing questions and receive
the support you require
Register through BeSupported
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Call. Any time.
Whatever the reason. 000*********
axabesupported.co.uk
Username: XXXXXXXX
Password: XXXXXXXX
Your questions,
our answers?
Call. Any time.
Whatever the reason. 0800 0727 027
axabesupported.co.uk
Username: edf
Password: supported
Your questions,
our answers?
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Thank you