Utilising expertise from our global centres of excellence

A proven track record of delivery

Our team

Kieran MillerFinance Data Hub

What we’re doing together

Smart Metering Commissions

• Single largest IoT project in the world

• 20m homes across England and Wales

• £1.5bn revenue; Telefónica’s largest IoT managed service

Successful RFP bid partner. Utility market expertise, security design, delivery and test assurance over 4 years

Development & support services for the ACE commissioning application

• 140m transactions per month

• >99% of commissionable transactions processed automatically

• Over £1bn of commissions calculated per year

We are proud of our work with your teams – delivering innovative solutions that make a difference.

Gregor McHardyClient Account Lead

Luke MillsCustomer & Channel

Rick HanksSmart Metering

Mike PearsonBusiness Channels

Rob BradleyIT Architecture

Kay RughaniAnalytics

Bea MonteroFinance

Michelle KatzBusiness Engagement

Finance Data HubDesign, build and delivery of a unified finance data repository to provide consistent, standardised and self-serve information

• Critical project in achieving IFRS15 regulation by Jan 2018

• Daily view on GL by 9am each day

• Delivering next generation Big Data hybrid architecture

Managed service for salesforce.com which supports all business sales and service channels

Business Channels

• Improved SLA from 65-75% to over 94% during key Smartphone launch

• 100% project delivery accuracy on plan and cost

• Supporting 7500 sales, service and retail agents + the business online experience

Designing & executing user experience tests to increase online conversion rates

• 32% increase in online Pay Monthly customer acquisition conversion rate (B2C)

• 2.4% uplift in average airtime order value at point of upgrade online for existing customers (B2C)

• +200 additional online orders per month (B2B)

KittyHawk

Development and support for wholesale billing and mediation since

• Over 500 days since the last P1

• All contractual SLAs met throughout 2015 and 2016

• 100% deployment success rate for 2016

Wholesale BillingMarketing ROIQuantifying the relationship between marketing and consumer response with the aim to optimise O2's marketing spend.• Built 40 econometric models, collating data from over

60 different data owners, including O2 and agencies

• Measured impact on acquisition, retention and brand health

• 15% increase in ROI

SloughLeedsLondon

Athens

DelhiGurgaonChennaiPuneHyderabadBangalore

of projects delivered offshore70%

Marcus DoleOutsourcing Delivery

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