What, Me, Worry? The Empowerment of

Employees

Marsha Woodbury, Ph.D.University of Illinois

Champaign Executive Club, May 15, 2008

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Replying to the whole list

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It’s time to play a game

http://www.henk.ch/fun/var/cat/jeopardy.html copyright © henk

Miss Manners summed it up well

The legal system prevents us from killing each other.

The etiquette system prevents us from driving each other crazy.

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Socialization

• Socialization is the process of learning the ways of a particular group

WHAT EXACTLY IS "NETIQUETTE"?Netiquette = Network Etiquette

Email Etiquette and Proper Technology Use.Are You an Online Knucklehead?

• http://www.netmanners.com/email-etiquette-basics.html

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Millennium Generation • Just because they are downloading

mp3 files and texting and playing games and so on does not mean they have mastered these tools.

• We have to teach them.

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We know what bothers us, so how do we teach others?

How about anElectronic Mail Briefing Blurb?

TAMING THE EMAIL BEAST

Weekly tips and reminders

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Or you can try a “Concepts” approach

• Email is like a conversation except that…

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How about pride in the business?

• Everything we do here represents ______________ (fill in the blank: the company, the university, my professional reputation)

• Double, triple-check everything!

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A quick run-down

• Email• Voicemail• Cell phones• IM

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Communicating with people in other countries

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Acceptable Use Policies

• Having a policy imposed on people without their "buying in" or active support is like having road rules that people ignore

• A policy must be integral, a part of the organization and its ethic.

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Internet Driver’s License• Courtesy and netiquette• How to verify information • How to discern who really sent an email message• What is plagiarism?• What information to give and to withhold on

forms• Allowable use of the network• Forbidden use of the network

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To Sum It All Up

We have looked at etiquette and legal issues at work concerning technology

I hope you will go forth and conquer the world

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Thanks!

• Please email me if you have questions or comments at marsha@uiuc.edu

• IMHO (in my humble opinion) • FYI (for your information • FAQ (frequently asked questions) • BTW (by the way) • RTFM (read the f______ manual)

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