WhatisOmni-ChannelCustomerEngagement?

ofserviceorganizationscansolveaninquiryusingasingleapplication4%

KateLeggett,TheMandateForIntelligentCustomerService,acommissionedstudyconductedbyForresterConsultingonbehalfofMicrosoft,December2015

Omni-ChannelPlatform

Customer360°

IntegratedBusinessFunctions

IntegratedChannels

MicrosoftDynamics365

Adobe+Dynamics365

Microsoft AppSource Adobe Exchange