What do I want from my IBM software?

Post on 25-May-2015

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What do customers want from their IBM software?. Deployment itself is only the beginning, so how do some customers get maximum value right through the software lifecycle - bringing down costs in the process. Read on to learn more.

Transcript of What do I want from my IBM software?

I am an IBM Software Customer

I need my software to help my business be successful

I need my software to be current and supported

I want to be confident that my environment is stable

I want to be alerted to potential risks and the impact to my environment

I need to reduce the time to resolution of support issues

I want relevant filtered documentation to reach my teams as soon as it is available

I need guidance on appropriate upgrades and fixes

I want a trusted advisor who understands how my infrastructure works

I need someone to be my voice inside IBM

I want an experienced IBM advisor to help me plan trouble-free deployments

I need my employees to have the right software configuration skills and product knowledge

I want to stay ahead of the competition

I want an IBM single point of contact

I want an allocation of IBM on-site days

WHY?Because this is how I get maximum value from my IBM software solutions.

I am a satisfied customer, I am an IBM Accelerated Value

customer

The IBM Software Accelerated Value Program

Optimizing your IBM software solutions, helping to bring a steady-state environment, and taking action to help make you competitive, successful, cost-effective and productive.

The IBM Software Accelerated Value Program

How much smarter could you be working?

The IBM Software Accelerated Value Program

Knows your environment

Comprehends your products

Understands your goals

Appreciates your challenges

Leverages experience

The IBM Software Accelerated Value Program

Interconnects with IBM teams

Applies knowledge and experience

Researches personalized information

Accesses up to the minute and pre-published data

Delivers recommendations

The IBM Software Accelerated Value Program

Delivers answers

Expedites results

Lowers risk

Prevents issues

Reduces costs

Empowers teams

IBM Accelerated Value makes a difference

Find out more

ibm.com/software/support/acceleratedvalueTwitter: @IBMSoftwareValuContact: software_accelerated_value@us.ibm.com