What are the ODDS? Cesário Ramos

What are the ODDS?Cesário Ramos

“Employees can paint the walls any color they like. They can come to work whenever they decide. They can wear whatever clothing makes them comfortable. They can do whatever the hell they want. It’s up to them to see the connection between productivity and profit and to act on it.”

Ricardo Semler

The NO Excuse Rule

Est: 15 minCesario

The Learning Organization

Est: 15 minCesario

OverviewToDo InProgress Review Test Done

Train Wreck Management

Est: 10 minCesario

Train Wreck Management

Est: 10 minCesario

On October 5, 1841two Western Railroad

passenger trains collided

That disaster marked the beginning of a

new management era

Train Wreck ManagementR Scholtes

Hierarchy of POWER

Give responsibility to assign BLAME!Assign BLAME to the last person

involved.

PEOPLE are the PROBLEM

Assumptions“Our workers do as little as possible”

“Our workers do not care about quality”

“Our workers are not smart enough to figure out how to best do their job”

ResourcesBe careful, try harder,work smarter, work overtime.

Rewarding or punishing people for outcomes that are not under their control

Experts define how to do the work

Resource utilization

Where are YOU?• Level 0:

– No initiative, Defensive– Fear of judgment, Blame, …

• Level 1:– Indifference, Feeling of Powerlessness – 9 to 5, Too much discussion, …

• Level 2:– Fun, Open discussions,– Organized chaos, High performance, …

The Learning Organization

Est: 15 minCesario

Lean Management“After his training he realized that

improving the company was not his job – it was the job of the people themselves.

His role was to help them understand this responsibility and to make it possible for them to do so.”

Senior Manager Toyota

"There is something called standard work, but standards should be

changed constantly… “

Taiichi Ohno

StandardsNormal

• Specialists define THE better way of working.

• Workers are not involved in the planning or making improvements

• Standards are stable. Only specialists can change them.

• There are multiple ways of working better.

• Workers plan and improve the work.

• Standards are the basis for improving.

Without a standard

– You cannot know if you are improving– You will improve, forget and improve the

same thing again– Improvements will minimize after a while.

Improvements need to be standardized!

SAVE THE WORLDMovie Clip

• Why should I care about the world?– Look at the Whole

• What does the world expect from me?– Nothing… – What can I do about it?– You are stuck right?

• Change things– Starting today!

• It’s so hard…..– Does not work here…– Takes to much energy…

But it is POSSIBLE?

I just sleep good, have breakfast, come in on time and hand the bucket over

to YOU

People are motivated by:

• Getting a job well done.• Working with others and getting

recognition from them.• Using their talents to the fullest.• Seeing progress.

Management should:

• Let the people closest to the actual work decide how to improve;

• Expect people to try, fail and learn• Provide means for safety, competence and

belonging.

The NO Excuse Rule

Est: 15 minCesario

What is better?

The Perfect Lean/Agile Process

Good people

What do you need to make good software?

1.People2.Customer collaboration3.Responding to change

What is it good people do?

1.Invent process2.Invent tools3.Try to get the job done faster, better, …

Agile is for Management

Why Agile is HARDER for IT?

IT MUST get the job done!!

IT SHALL improve!!!

There can be NO EXCUSE!!!!

What can we do?

www.xebia.com

The NO Excuse Rule

Even if I must go through it, underneath it, over it, away from

it, around it…

No matter what, I REFUSE to have an EXCUSE.

You must be the changeyou whish to see

Mahatma Gandhi

What are the ODSS?Cesario Ramos

THANKS!

What are the ODDS? Cesário Ramos

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