Welcome to our hotel..

-Good morning…How may I help you? My…………….is not working.

The light

The showerThe TV

The radiator

The telephone

The toilets

The Internet!!!!

The flush

There is/are no…..

Toilet paper Pillow Hanger

soap towels

Internet…!!!!

But there are….

cockroaches

bugs

Too noisy

Customer Problems with Fawlty Towers.

While watching the following episode of Fawlty Towers please make a note of reasons why they are not very good at customer service.

Places to stay in…What types of holiday accommodation do

you know? Which places have you stayed in?

- A hotel in your country/abroad.- A youth hostel.- A holiday villa.- A bed and breakfast…

Thank you for watching…