Welcome to MT302

Organizational BehaviorProfessor Rhonda Shannon

Unit 2 Seminar – Individual Behavior, Diversity, Attitudes & Job Satisfaction

This seminar is being recorded

Unit 2 Agenda

• General Questions and Announcements• Introduction• Discuss Diversity in Organizations• Discuss the relationship between attitudes and behavior• Describe what managers can do to increase employee job

satisfaction• Recap of Today’s Seminar and Unit • What is new for next week

Unit 2 Outcomes

During this unit we will:1.Explain why reinforcement is more effective than punishment

2.Discuss the relationship between attitudes and behavior

3.Describe what managers can do to increase employee job satisfaction

4.Identify how organizations manage diversity effectively

How would you define diversity in an organization?

Diversity is:

How would you use diversity to boost the organization’s

performance?

How would you define Attitude?

An Attitude is:

A feeling, belief, or opinion of approval or disapproval towards something.

3 dimensions of attitude assessment

•Affect (feelings)

•Cognition (thoughts)

•Behavior (intentions)

What are the Major Job Attitudes?

• Job Satisfaction• Job Involvement• Psychological Empowerment• Organizational Commitment• Employee Engagement• Perceived Organizational Support

What is Job Satisfaction?

Job Satisfaction is:

A positive feeling about a job resulting from an evaluation of its characteristics.

What can managers do to ensure employees are satisfied?

Employee Responses to Dissatisfaction

See E X H I B I T 3–4See E X H I B I T 3–4

Active

Passive

ConstructiveDestructive

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Outcomes of Job Satisfaction

• Job Performance

• Organizational Citizenship Behaviors

• Customer Satisfaction

• Absenteeism

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Are you satisfied with your job?Why or why not?What could be done to improve your job satisfaction?

Recap of Today’s Seminar and Unit

• Job Attitude• Job Satisfaction

• Items due this week are:• Discussion (30 points)• Assignment (50 points)• Quiz (30 points)

Assignment Quick Notes

Once you have reviewed the text exercise, go to the Society for Human Resource Management’s website (SHRM), and review their results of a study conducted on 600 employees about job

satisfaction.

The link to the study is: http://www.shrm.org/Research/SurveyFindings/Articles/-Documents/09-0282_Job_Satis_SR_Figures.pdf

Once you have reviewed both the experiential exercise and the online study results, complete the following Assignment:

On a sheet of paper, rank-order the list of job factors from top to bottom, so that number 1 is the job factor you think is most important to your job satisfaction, number 2 is the second most important factor to

your job satisfaction, and so on.

Then answer the following questions:1.Explain why you selected your top 5. Click the Charts icon below to see the results of a study of a random sample of 600 employees conducted by the Society for Human Resource Management (SHRM). 2.How do your rankings compare to the SHRM results? If your rankings are different, why might that be?

The minimum page count requirement for this project is two to three pages of body text, this does not include the cover page or the references page.

Please remember: Grammar, spelling, punctuation, sentence structure and word usage always count!

Next Week:Unit 3 – Personality, Values,

Perception and Decision Making

Any questions ?

Instructor Contact Information

Professor Rhonda Shannon. MBA (Eastern Time Zone)

Email: rshannon@kaplan.edu

Phone: (317) 885-0469

Cell: (317) 690-9917

AIM: shannon.rhonda@yahoo.com

Please don’t hesitate to email or call me if you have questions.

Reminders

There are many resources that Kaplan offers beyond the class experience. You can attend school meetings,

seminars and presentations as well as visiting the online library and the writing center. Take advantage of the

extra help in areas where you need it.

Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be emailing you it as well.

You are always welcome to listen to the archives after the Seminar.

Thanks for attending seminar

I look forward to seeing you next week.

Everyone have a great night!

Quote for the night:

“Any fact facing us is not as important as our attitude toward it, for that determines our success or failure.

- Norman Vincent Peale