We Want To Be The Best

Salford Royal has an ambitious plan:

- to be the safest hospital in the NHS

We Want To Be The Best

• Top performing Trust in the North West

• Hospital redevelopment scheme in progress

• Highest safety accreditation in the NHS

• Top 20% in staff and patient surveys

• Foundation Trust in 2006

The Board is now pursuing its own priorities - within the family of the NHS

What do our patients want?

SafeCleanPersonal

“First – Do No Harm”

• Harm Happens

• Catastrophic events are rare

• Large numbers of patients experience some harm

• Failures of hospital systems and processes

- Infections- Adverse drug reactions- Pressure Sores- Falls

Do we do “quality” ?

• How much harm?

• Adverse Incidents

• HSMR

• IHI Global Trigger Tool

• Evidence based care

Inpatient Mortality (HSMR)

HS

MR

val

ue

2004 2005 2006 2007

Saving Lives and Preventing Harm

2004 @ HSMR 101

1215 1203

2007@ HSMR 85

1151 1358

@ HSMR 75Best in NHS

= c.1000 lives saved

3 Years

died

died

Saving Lives and Preventing Harm

2007 Global Trigger Tool= all harmful eventsof 38/1000 bed days

850 harms per month

Reduce Harm by 50%

Prevent 10,000harmful events

3 years

Programme of Projects

Characteristics of High PerformingOrganisation

Will Ideas Execution

safe.clean.personal

CDiff Project

Learning Collaborative8 + 20 wards

70 % reductionin infections

Engagement

• Unprecedented level of staff involvement

• Real engagement with our membership,through our Governors.

It also makes financial sense

Salford Royal – Will Make a Real Difference

We willsave lives

We will protectour patientsfrom harm

1000 lives saved

10,000 harmful events

avoided

Launching our Quality Improvement Strategy

Right HonourableAlan JohnsonSecretary of State for Health

Communicating the QI Strategy

• Effective communications central to the strategy implementation

• Key audiences – Staff, patients and the public, FT public members

• Challenge in communicating ‘harm’ but importance of open dialogue

Communication tools

These will include:

Staff – importance of local ownership, emphasis on face to face communications, dedicated news sheets, e-communications

Patients and the public – positive media articles, information sent to patients, information areas within the hospital, GP surgeries

FT public members – membership events and briefings, My Hospital, Internet section