WACRAO/UMACRAO 2012

Recreating Your Mosaic

Jenny NicholsAssistant DirectorAdmissions & RecruitmentUW-Milwaukee

Chris LogtermanAssistant DirectorStudent ServicesUW Colleges Online

Jennifer Hoege DirectorEnrollment ServicesMadison Area Technical College

Takes time Create mutual trust Be the example Clear expectations Training and development Recognition Teamwork

Transforming Your Culture

Hold the bar high Be transparent Include your team in development It’s an Evolution!

Continuous Improvement Tie individual and team goals to organizational goals

Goal Setting

Find their strengths and leverage them! Meet often What’s holding them back?

How can you remove barriers for them? Engage them Address the fear Develop them Evaluate them

Discover (and Uncover) Your Staff

There will be resistanceAddress the rumor mill Isolate the issues vs. the stories

Reinforce, reinforce, reinforce Performance improvement plans

Crucial Conversations

Political (internal and external) Budget Physical move New technologies Unions

Environment Matters

Questions?

Jenny NicholsAssistant DirectorAdmissions and RecruitmentUW-Milwaukee414-229-5018JRNichol@uwm.edu

Chris LogtermanAssistant DirectorStudent ServicesUW Colleges Online608-270-7110Chris.Logterman@uwc.edu

Jennifer Hoege DirectorEnrollment ServicesMadison Area Technical College608-246-6944JLHoege@madisoncollege.edu