Post on 13-Jun-2015
Live Voice Management Communication Ecosystem Management and Optimization
VXSuite
Telecom Network
Rules Engine
Web-based application creates
dashboard intensive & secure
environment
Compliance Reporting
• Management Suite • All collaboration
environments • Hosted or Premise
based solution • Real-time
Actionable Business Intelligence
What is it?
VXSuite
VXSuite Engine
Live Voice Management
Overview Educational
Tracks Vertical Markets
Manage
Define
Physical Infrastructure Cabling
Network Technology
Mobility
VXPulse VXMob
ile
VXSuite
Dollars
Behavior Devices
VXPulse VXMob
ile
VXPulse VXMob
ile
• Save Money • Spend Effectively • Measure
Effectiveness of that Spend
• Allocate Costs • Make Money
• Manage Devices • Monitor
Performance • Be Alerted to
Problems Quickly • Respond
Efficiently • Protect the Unified
Communication Experience
• Manage Employees
• Assess Employee Productivity
• Encourage Correct Behavior
• Minimize Risk • Improve Customer
Experience
“We considered a number of products and solutions to get
us to a higher level of information access but were
limited by our legacy equipment,” Bill said.
“VXTracker was recommended highly
because it would work well with the equipment we
couldn’t afford to replace at the time. After a demo of the
product, we were sold.”
Determine where you are in the lifecycle for every element
• Define • Design • Integrate • Optimize • Manage
VXSuite
Our Approach
VXMobile
VXPulse
VXRecord
Traditional Navigation Vertical markets
VXSuite
Manufacturers
Contact us Live Voice Management
White Papers Products Our Team
VXSuite
Manufacturer Specific Features We make your phone system work better
VXSuite
Microsoft Lync Meets Live Voice Management
VXSuite
VXPulseVXRecord
Microsoft Lync Meets Live Voice Management
VXSuite
VXPulseVXRecordVXMobile
Microsoft Lync Commonwealth of Pennsylvania
• Challenge • User-Experience issues were causing
concerns about deployment • Need to troubleshoot issues in non-
hostile vendor agnostic environment • Compliance with internal best-practices
had to be maintained
• Results • After being deployed 24 hours, VXPulse
was able to determine the single network component responsible for failed calls.
• Provided ongoing toolset to identify quality issues
VXSuite
ShoreTel Meets Live Voice Management
VXSuite
VXPulseVXRecordVXMobile
VXTracker ACD Module for �ShoreTel workgroups
Compare Workgroup Productivity
Compare Agent Productivity
View Calls Completed by Agent
Determine Staffing Needs
Report on and return Abandoned Calls
Abandoned Calls sorted by highest time period
Reports can be filtered by Workgroup and Agent
Deliver meaningful information to the right person
VXSuite
ShoreTel Workgroup Module
• Compare Workgroup Productivity • Which workgroup is handling the most calls?
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Busiest Workgroup!
ShoreTel Workgroup Module
• Compare Agent Productivity 1 2 3 4 5 6 7 8
ShoreTel Workgroup Module
• View Calls Completed by Agent • How many calls did she take total – including direct dialed calls 2
3 4
1
5 6 7 8
ShoreTel Workgroup Module
• Determine Staffing Needs • Look at busy reports by: • Time of day • Day of week • Day of month • Monthly
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1
5 6 7 8
ShoreTel Workgroup Module
• Abandoned Calls 2 3 4 5
1
6 7 8
Call back people who waited in a
workgroup a long time!
ShoreTel Workgroup Module
• Abandoned Calls sorted by highest • What time to I need additional staff?
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6
1
5
7 8
ShoreTel Workgroup Module
• All Reports can be filtered by Workgroup and Agent
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7
1
5 6
8
ShoreTel Workgroup Module
• Deliver meaningful information to the right person
• All reports can be: • Scheduled to email daily,
weekly and monthly • Emailed on the fly • Saved • Printed • Opened in Excel
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1
5 6 7
What Is VXRecord? • A software program that collects voice recordings of incoming, outgoing and internal calls.
• A valuable tool that can benefit organizations with 10-100,000+ phones
• It’s not just a telecom tool
VXSuite
VXRecord
VXRecord Search for and Listen to Calls
VXSuite
VXRecord
Type Notes about a Call and give it a Rating by mousing-over the Start icons. Pressing the ‘Save’ button will save the Notes and Rating.
Click to Play the call
VXRecord
VXSuite
VXRecord
Filter results further by using the ‘Filter’ button next to the Search button. You can filter based on; From Date, To Date, Minimum Duration, Maximum Duration.
Permissions based on Org structure or Individual ‘Black-Hole’ any extensions. • Human Resources • Ethics Line
VXRecord Permission based
VXRecord
VXSuite
Vertical Market Solutions
VXSuite
“We considered a number of products and solutions to get
us to a higher level of information access but were
limited by our legacy equipment,” Bill said.
“VXTracker was recommended highly
because it would work well with the equipment we
couldn’t afford to replace at the time. After a demo of the
product, we were sold.”
Healthcare Vertical St. Joseph Health System Case Study
• Challenge • Understand and baseline existing
telecom costs • Uncover underutilized assets and
reduce costs • Plan for the migration to VoIP
• Results • Reduced underused T-1 lines at a
monthly savings of $500 per line
• 9% reduction in long distance calls
• 411 calls reduced by 840% through employee education
VXSuite
“We considered a number of products and solutions to get us to a higher level of information access but were limited by our legacy equipment,” Bill said. “VXTracker was recommended highly because it would work well with the equipment we couldn’t afford to replace at the time. After a demo of the product, we were sold.”
On-Line Portal
St. Joseph Case Study
St. Joseph Case Study
VXTracker Solution Brief
BECAUSE TIME = MONEY Challenge Track billable time immediately and accurately Recover calls, expenses and time after the event occurs Work on multiple platforms – iPhone, Droid, Blackberry, Windows Mobile Results Increased billable hours by 78% with less time spent on manual input Seamlessly integrated into back office billing system for faster billing to clients
Legal Vertical
VXSuiteOn-Line Portal
Case Study
VXTracker Solution Brief
Defense Vertical BAE Systems
• Challenge • Multiple disparate VoIP and TDM phone
systems • Need to Deliver information to:
• BAE Systems PLC contact • Strategic Leadership Team • Executive Committee Contact
• Information required for compliance: • All International Calling • All Calling Card Usage
• Results • One system for consolidated reporting • Alerts/notifications for compliance issues • Full FOCI compliance
VXSuiteOn-Line Portal
Case Study
VXTracker Solution Brief
CHALLENGE
• Allocate Costs to Departments
• Audit trail for Security Issues
• 911 Notifications
• One system for consolidated reporting
• Alerts/notifications for compliance issues
• Cost Allocation based on actual usage rather than headcount
RESULTS
Government Vertical City of South Gate
VXSuiteOn-Line Portal
Case Study
VXTracker Solution Brief
“Charging back departments is very important to our organization. VXTracker makes it so much easier with the Allocation report by department.” Tom Pleikhardt
Financial Vertical Kinecta Federal Credit Union
• Challenge • Allocate Costs to Departments • Audit trail for Security Issues • 911 Notifications • Unsure of trunk T1 occupancy
• Results • One system for consolidated
reporting • Alerts/notifications for compliance
issues • Trunk/Traffic Reports delivered
monthly to ensure proper utilization
VXSuiteOn-Line Portal
Case Study
VXTracker Solution Brief
“We knew we needed help with our cell phones, but had no idea the information we were going to get with VXTracker. We have reduced our cell phone bill over 20%.” Nancy Jackson
Education Central Washington University
• Challenge • Audit trail for Security Issues • 911 Notifications • Cell Phone Spend out of control
• Results • One system for consolidated
reporting with desk and cell phones • Alerts/notifications for compliance
issues • Monthly cell phone historical analysis
to watch trends in calling
On-Line Portal
Case Study
VXTracker Solution Brief VXSuite
• Challenge • Lack of Salesperson call activity visibility • Customers call and hang up in queue • Unsure of T1 occupancy
• Results • Detailed Salesperson productivity reports
emailed to managers daily, weekly and monthly
• Follow up on abandoned calls to sales hunt group
• Watch T1 traffic for system performance • Alerts/notifications for compliance issues
Auto Dealership Vertical Auto Source
On-Line Portal
Case Study
VXTracker Solution Brief VXSuite
VXSuite
What Is Call Accounting?
• A software program that collects records of incoming, outgoing and internal calls.
• A valuable tool that can benefit organizations with 10-100,000+ phones
• It’s not just a telecom tool
VXSuite
VXTracker
Problems With Old Systems • Not easy to use – person trained left • Old PC filled up – locked up • Not accessible – in PBX room – out of sight...
• Paper reports – not produced – not viewed • Low visibility • Little understanding of the value
VXSuite
VXTracker
Problem Solved! • Managed service or sold as one-time purchase • Simple, easy-to-use interface • Nominal increase to current costs • No hardware costs or issues • Browser based, anybody from anywhere
• All managers can now see reports • Email reports, automatically scheduled
VXSuite
VXTracker
It’s Not Just �A Telecom Tool?
VXTracker
Compliance
• Are employees complying with corporate policies?
• International calls • Cellular calls to your 800 number
VXSuite
How Can Your Company Benefit? Optimize Voice Systems Hybrid networks will be with us for many years and VXTracker allows companies to monitor
and manage multiple voice systems whether TDM or IP-based. Our reports help maximize performance while reducing operating costs.
Improve Employee Productivity Visibility of call activity reduces personal calls and increases productivity. Having details of
call activity allows managers to manage, train and compensate employees based on actual performance.
Allocate and Charge Back Expenses Reports allow chargeback to divisions, projects or tenants and include usage as well as non-
recurring expenses.
Prepare Better Budgets Trend reports of historical activity allow more intelligent planning.
Ensure Compliance Having an audit trail of all call activity is essential for compliance with many new state and
federal laws.
Enhance Security Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.
More and Better Business Intelligence Virtually every department can benefit from one or more call activity reports.
Deliver Great ROI Payback period can be just a few months.
VXTracker™ Provides Financial Analytics for Voice and Data Systems
If you don’t measure it, how do you manage it, and how do you know if you’re improving?
Understanding !xed and variable IT/Telecom expenses is critical to making e"ective strategic decisions.
VXTracker™ Call Accounting and Live Voice ManagementVXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base “platform” that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.
VXTracker
www.vxtracker.com
VXTracker
Financial Analytics
• Trend Reports • Staffing • Budgeting • Explain anomalies
VXSuite
How Can Your Company Benefit? Optimize Voice Systems Hybrid networks will be with us for many years and VXTracker allows companies to monitor
and manage multiple voice systems whether TDM or IP-based. Our reports help maximize performance while reducing operating costs.
Improve Employee Productivity Visibility of call activity reduces personal calls and increases productivity. Having details of
call activity allows managers to manage, train and compensate employees based on actual performance.
Allocate and Charge Back Expenses Reports allow chargeback to divisions, projects or tenants and include usage as well as non-
recurring expenses.
Prepare Better Budgets Trend reports of historical activity allow more intelligent planning.
Ensure Compliance Having an audit trail of all call activity is essential for compliance with many new state and
federal laws.
Enhance Security Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.
More and Better Business Intelligence Virtually every department can benefit from one or more call activity reports.
Deliver Great ROI Payback period can be just a few months.
VXTracker™ Provides Financial Analytics for Voice and Data Systems
If you don’t measure it, how do you manage it, and how do you know if you’re improving?
Understanding !xed and variable IT/Telecom expenses is critical to making e"ective strategic decisions.
VXTracker™ Call Accounting and Live Voice ManagementVXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base “platform” that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.
VXTracker
www.vxtracker.com
VXTracker
How Do You Chargeback Costs? • Departments, projects, tenants, etc. • Usage plus monthly equipment charges
• Also used for asset recovery
VXTracker
VXSuite
Department Summary Report
VXSuite
Department Report showing Fees
VXSuite
VXSuite
Individual Extension Report
Mapped Number Report – How are telecom resources being used/misused?
Customers, vendors, offices, personal, employees home and cell
VXTracker
VXSuite
Advertising/Marketing/Sales • Toll-free number analysis
• Who is calling you • From where? • Who is answering these calls?
VXTracker
VXSuite
Advertising/Marketing/Sales • What is the Cost per Call?
• This was a successful campaign • This one – not so much!
VXTracker
VXSuite
Security/Human Resources • Real-time call alerts
• 911 • Toll fraud activity • Competitor
• Immediate call search
VXTracker
Match PBX configuration to downsizing Trunk Occupancy Report
Multiple underutilized trunks should be consolidated for cost savings!
Telecom Optimization
Trunk Group #1 Trunk Group #2
VXTracker
VXSuite
On-Line Portal
Pricing
VXPulse Sample Reports
Feature Summary • Pre-deployment Assessments • Network Load Test • Remote Monitoring • Test and Tracks Changes • Monitors call quality and server
performance • Supports all network devices, even from
multiple suppliers • Complete UC Network View • Reduces Costs • Saves Money • Protects Quality of Experience
Demo
VXPulse White Paper
VXPulse Case Study
VXPulse For Lync
VXSuite
VXPulse Flyer
Component Monthly Dealer Cost Monthly List Price
VXTracker First Site License $120.00 $65.00
VXTracker Additional Sites $40.00 $15.00
VXTracker Per Extension Monthly Fee $0.60
$40.00
VXTracker Cell Phone Site License Only
* One Agent required per network ** Required Agent on same segment *** Branding Fee waived with commitment of 5 Micro Appliances Contract requires ACH by the end user to qualify for monthly billings
Component One Time Charge Dealer Cost
One Time Charge List Price
VXPulse Micro Appliance $210.00 $265.00 VXPulse Portal Branding $500.00 *** NA
VXPulse Collateral Branding $500.00 *** NA
VXSuite
VXTracker
Connectivity into different systems VXPulse
VXSuite
VXPulseThe Tools – Solved!
VXPulse
Stage 1- Readiness Assessment
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• Know Where You Stand • Understand the Environment • Collaborate with Your
Customer • Differentiate Your Brand
VXPulse
Stage 2 – Deploy & Control Change
• Service Platform Only solution to give 100% control of all the risk points
VXPulse
Service Platform Only solution to give 100% control of all the risk points
VXSuite
How? Service Starts with Access
“Plug” it in for Remote Access + UC + Network + IPBX + Server
Monitoring
Micro
Log in from Anywhere. Visualize, Control, Monitor, Report & Access
Coupled with Power from the Cloud
Massive
VXSuite
Stage 3 – Vigilant Monitoring & Response
Service Platform 24/7 Monitoring & Remediation Workflow Driven from Live Diagrams
VXPulse
Stage 3 – Vigilant Monitoring & Response
VXPulse
Drill Down Correlations
VXSuite
Stage 4 – Quality Monitoring & Reporting
Service Platform Understand Trends Proactive Quality Monitoring
VXSuite
VXPulse
http://vxpulse.livevoicemanagement.com
Username: demo.partner Password: 123456
VXPulse
See Our Demo System
Live Voice Management The Power of the Cloud on any budget
VXSuite.com support@VXSuite.com 5123 Commerce Drive Murray, Utah 84107 1-866-4vxtracker
Questions? We are happy to help you!
• Save Money • Spend Effectively • Measure
Effectiveness of that Spend
• Allocate Costs • Make Money
• Manage Devices • Monitor
Performance • Be Alerted to
Problems Quickly • Respond Efficiently • Protect the Unified
Communication Experience
• Manage Employees
• Assess Employee Productivity
• Encourage Correct Behavior
• Minimize Risk • Improve Customer
Experience
Dollars to Devices to Behavior
VXSuite
QoS vs QoE
VXSuite
What is the difference between QoS and QoE? Is there a difference? Most definitely! Let’s talk about the date that Brad asks Becky to join him on and we will display differences between QoE and QoS.
VXSuite
The Tools
VXSuite
VXSuite
The Quality of Experience Equation
The Right Technology
The Right Information
Quality of Experience
True Collaboration
VXSuite
Dollars
Behavior Devices
VXPulse VXMob
ile
The Best Methodology
Risk #1 ~ Cost
Risk #2 ~ Loss of Device
Risk #3 ~ Abuse
Risk #4 ~ Control
Risk #5 ~ Safety
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• Finding the perfect balance in cellular plan purchasing takes knowing the account inside & out.
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• Number one threat to corporate information • Users are lazy when it comes to mobile technology • Open device leads to data loss • How are users using the device? • Educating users is the key
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• Most employers believe this is the biggest problem • What is acceptable use? 2
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Tethered modem Backup data Internet Memo taking GPS navigation Camera Texting Ringtones
Personal calls Internet Facebook Ringtones Camera Texting Music Jokes
• New workforce, new times, new attitudes • Expectations need to be defined in Policies
• Personal vs. Corporate Liable • Is it company data or personal data? • How does the company get it back? • Can they “loan” it to a non-employee?
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• Union Pacific freight train and a Metrolink commuter train collided head-on.
• NTSB faulted the Metrolink train's engineer for sending text messages while on duty.
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Do You Know What to Do Next? • Create and communicate a wireless policy to your employees. • Optimize the inventory of your wireless devices. • Understand how your cellular usage supports your business. • Optimize your spend plan by ensuring that subscribers are on
appropriate wireless plans. • Give management the information they need for proper
oversight. • Gain more accountability from your wireless subscribers. • Be fully prepared to negotiate with your provider
Lifecycle Management What’s your 5 year plan?