VW Credit End of Lease Process

Post on 07-Apr-2018

224 views 0 download

Transcript of VW Credit End of Lease Process

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 1/6

Only 90 Days Remain:Simple steps to take before your lease ends

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 2/6

O TuMa

by

1. Ga

. R

3. S

4. T

See

 What’s Inside Your Lease-End Options................3

Review Your Vehicle

for Wear and Use ............................4

Schedule Your Vehicle

Inspection ......................................8

Turn In Your Vehicle ......................9

Frequently Asked Questions........10

 Your Wear and Use Guide ............11

 YoO

It’s Time to Prepare …

ankyoufor leasingwithVolkswagenCredit.We lookforward toassistingyou inmakinga smooth transitionas younearthe end

ofyour lease.You have theoptionto purchaseyourcurrent vehicleor getintoyour nextVW.

Inthisbookletwe’llwalkyou throughthe simplestepsfor whichever option youchoose.

 And,asa returningVolkswagenCreditlessee,we’llwaive yourturn-in feeand securitydeposit* onyour nextVW lease—orif youdecide

topurchase yournextVW, we’ll waive yourturn-in fee.** It’s ourwayof saying,‘We’regladyou’vebeenpart ofour familyand welook 

forwardto servingyou inthe years tocome!’

*Unlessrequiredasconditionforleasingcertainmodels

**Nextleaseorpurchasemustoccurwithin30daysofreturningyourVWmodelandrequiresthe

simultaneousleaseor purchaseofa newor CertifiedPre-LovedVWmodelthroughVolkswagenCredit.

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 3/6

4

 Asyou’llseein thefollowingpages,somevehiclewearanduse

isexpected. We’veincludedcommondamage itemsand what

 we consider“normal”versus “excess” wearand use.

Make suretouse theconvenient“WearandUse Guide”where

  yousee besideanypicture. isguideislocatedinthe back 

ofthisbookletandwillhelpyou conductyourownself-inspection.

Forquestionsaboutitemsnotcoveredhere,log into

 vwcredit.com/accountadvisoror giveus a callat (800)51-0171—

 we’re heretohelp.Youmayalsocontactyour dealerto assistyou

inreviewingyourvehicleforwearand use.

R

Ex

No

Review Your Vehiclefor Wearand Use

Helpful Tools/Resources• Wear and Use Guide

• vwcredit.com/accountadvisor

• Your VW dealer

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 4/6

Normal Wearand Use

 Mechanical

• All equipment, optionsand accessories are intact

and working

• Service indicator lights areon indicating maintenance

or repair is needed (i.e.check engine light, airbaglight, etc.)

R

 Ti

No

ReviewYourVehicle forWear and Use

Interior 

• Alloriginal equipmentpresentincludingthe owner’s manual,all sets of keys, airbags, CDplayer, navigation CDs andthe convertible top cover(ifapplicable)

• Minor staining andcarpet wear

• Upholstery holes,tears, burns

• Excessive stainingof the upholstery, carpetor interior panels

• Damage to convertible top

ExcessWearand Use

Normal Wear and Use Excess Wear and Use

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 5/6

 Tu

On

onl

int

1. C

. A

u

o

 Y

 w

Plea

mai

totu

 Vo As

fee

to p

*Un

**N

requ

thro

8

Schedule YourVehicle Inspection

 You can schedule an inspection appointment online by logging into

 vwcredit.com/accountadvisoror bycalling our inspectioncompany,

SGS, at (800) 340-4080. Appointments are available Monday 

through Friday between 8 a.m. and 5 p.m. and can be scheduled

atyourhome orworkas long assomeone18yearsor older ispresent.

During the inspection, an SGS agent will evaluate your vehicle for

any excess wear and use. Upon completion, you will receive an

inspection condition report which itemizes any excess wear. To view 

a sampleof thisreport, loginto vwcredit.com/accountadvisor. Any 

excess wear will be billed on your Turn-In Settlement Invoice(unless you choose to repair the items prior to turn-in).

If you have any excess wear charges, we highly recommend that

 you discuss the results with your VW dealer and insurance agent.

 Your dealer may have helpful suggestions for minimizing out of 

pocket expenses. Make sure to ask your dealer if any of the repairs

needed are covered under warranty. If repairs are completed, mail

or fax the receipts to us before you return your vehicle to ensure

proper credit to your account:

 Volkswagen Credit

 Attention: Asset Management Department

3800 Hamlin Road

 Auburn Hills, MI 483

Fax: (800) 84-884

Inspection ChecklistJ

Clean your vehicle inside and outJ Make sure all items are present:

J All keys

J Owner and Service manuals

J Headrests

J Navigation discs (if applicable)

J Cargo Covers (if applicable)

 To scheduleyour inspection…Log into vwcredit.com/accountadvisor

or call SGS at (800) 340-4080.

8/4/2019 VW Credit End of Lease Process

http://slidepdf.com/reader/full/vw-credit-end-of-lease-process 6/6

10

FrequentlyAsked Questions

1. Can I return my vehicle to a non-VW dealer?

• No. Your vehicle must be returned to an authorized

 VW dealer. Contact your VW dealer to schedule

a turn-in appointment.

. Can I turn in my vehicle early without fees or penalties?

• You may turn in your vehicle up to 90 days before your

maturitydate withoutanyearlyterminationfeesor penalties.

However,youare stillresponsible forthe remainingpayments,

taxes, excess mileage, damages and a turn-in fee*.

3. What charges can I expect on my final turn-in settlementinvoice?

• e following items may be included on your final invoice:

• Excess wear and use

• Any remaining payments

• Anychargesspecified inyour leaseagreement

thathaven’tbeen paid

• Excess mileage charges

• Any state fees

• Turn-in fee*

*Yourturn-infeeis waivedifyournextleaseorpurchaseoccurswithin30days

ofreturningyour VWmodel andyousimultaneouslyleaseor purchasea new 

orCertifiedPre-LovedVWthroughVolkswagenCredit.

4. Do I have to do anything with my license plates after I turn

in my vehicle?

• Yes, in some states. If you reside in CT, MA, NC, RI or VA,

 your state requires you to provide proof of cancellation

or transfer to stop the assessment of property taxes on the

 vehicle. FL and KY residents are also required to return or

cancel their plates.

5. How do I stop ACH payments if I turn in my vehicle early?

• Ifyou decideto returnyourvehiclewhile monthly payments

still remain, please ensure that you stop automatic billpayment withusor yourbankifapplicable.Tostopthe

 VolkswagenCredit automaticbill payment, simplylog

intovwcredit.com/myaccountor callus at(800) 51-0171

to discontinuethis service.Pleasenote: If yourrequest

isreceived withinfive daysof yourscheduledwithdrawal

date,a paymentwillstillbedeductedfromyouraccount.

How to Contact Us• Forquestions, call(800) 51-0171, MondaythroughFriday 

from9 a.m.to8 p.m.(EST).

• Toschedule aninspection, loginto vwcredit.com/accountadvisor

orcontact SGSdirectlyat (800)340-4080.

• To submit repair receipts prior to turn-in, fax (800) 84-884or mail them to Asset Management, 3800 Hamlin Road,

 Auburn Hills, MI 483.