Post on 15-Apr-2017
Welcome to New Volunteer
Orientation
Volunteer Orientation 10/14
We are more than a food pantry. We are a resource center that educates,
feeds and comforts people who need a helping hand during rough times. We are
committed to building a healthy Worthington. We engage our community by serving our neighbors, and providing
them with opportunities to serve one another.
Volunteer Orientation 10/14
Youth Policy•Youth volunteers are defined as 14 to 17 years of age with the ability to work independently on assigned tasks.
•Children or youth under the age of 14 are not allowed to volunteer without approval of the Executive Director.
•See “Youth Policy” for full details
Volunteer Orientation 10/14
Required Paperwork•Volunteer Interest Form (youth version if applicable)
•Signed liability and photo release waivers (on back of Volunteer Interest Form)
•Civil Rights Training verification (sign log)
Volunteer Orientation 10/14
PURPOSE
• Promote the physical, intellectual, emotional, social and spiritual health and well-being of the community, and• Provide, manage, and oversee nutritional, resource, and educational services to individuals and families in the Worthington area.
Volunteer Orientation 10/14
GUIDING PRINCIPALSIn serving the community, our approach is based on education and prevention to promote the health and well being of individuals and families.
We support individuals and families in their goals by assisting with nutritional needs and directing individuals to resources focusing on employment, basic needs and self-sufficiency.
Volunteer Orientation 10/14
Volunteer Orientation 10/14
“Open Hours”Hours of Service
• Monday11:00am -1:00pm
• Wednesday6:00pm - 8:00pm
• Thursday6:00pm - 8:00pm
• Saturday11:00am -1:00pm
Volunteer Shift Times During Open Hours• Monday
10:30am -1:30pm• Wednesday
5:30pm - 8:30pm• Thursday
5:30pm - 8:30pm• Saturday
10:30am -1:30pm
• Note: “Pantry Support” shifts are also available! Please ask if you are interested in stocking the pantry.
Volunteer Orientation 10/14
Volunteer Roles During Open Hours: “Front of the House”
• Greeter: manages the flow of neighbors through the process; manages the waiting area
• Interviewer: determines eligibility, updates computer records
• Resource Center Counselor: train to meet with clients for information & referrals.
Volunteer Orientation 10/14
Volunteer Roles During Open Hours: “Back of the House”
• Personal Shopper: assist neighbors with shopping in the pantry
• Backroom Shopper: behind the scenes, stocking
• Food Pantry Manager: train to run pantry operations during open hours.
Volunteer Orientation 10/14
Keeping our shelves full: Be Part of the Team
Volunteer Orientation 10/14
What makes a good…Greeter, Interviewer and Shopper • Friendly and empathetic• Able to multi-task• Meet the needs of the
neighbors• Flexible, yet able to
communicate policies, etc.
Pantry Manager• Able to manage groups of
people • Adaptable and flexible• Great problem solver• Thorough and detailed
Resource Center• Good listener• Objective• Resourceful• Patient• Empathetic
We have 40-60 families come
through every shift.
Volunteer Orientation 10/14
What makes a good…
Pick-Up Volunteer• Ability to lift 40 pounds• Access to truck or other
vehicle with cargo capacity (minivans are great!)
• Good communication skills
Receiver or Pantry Support Team Member• Adaptable and flexible• Great problem solver• Thorough and detailed• Knowledge of food is a plus• Ability to lift 40 pounds• Takes direction well
Volunteer Orientation 10/14
"Thank you so much for helping my family with
food. I have seven children and the food that you give here is a
blessing!"Volunteer Orientation 10/14
Volunteer Roles in the Community• Help with Fundraising Events and community
awareness opportunities • Farmers Market: Man table for 2 or 4 hour shift to
inform community of WRP (at the Shops of Worthington in the winter)
• Organize a Food Drive - Perfect opportunities for schools, churches, and civic groups to participate
• Hosting a book club, scouts meeting, birthday, party at the Pantry
Volunteer Orientation 10/14
Volunteer Roles Behind the Scenes
• Food Drive Helper: weigh, sort and stock large food drives.
Do you have a special talent you would like to share? For instance, we need graphic designers, copywriters, web and social media experts, IT assistants, etc. Let us know!
Volunteer Orientation 10/14
What happens next?
• You will be contacted by a lead person for the area(s) you are interested in
• If it is a pantry position during open hours, you will receive an email from our volunteer coordinator. They will schedule you for in-person training.
• After you are comfortable in your position, you will be given a ‘when to help’ log in
Volunteer Orientation 10/14
Volunteer Orientation 10/14
Contact Information
Michelle RocheProgram Coordinator:michelle@worthingtonfoodpantry.org
Main Phone: 614-985-1766
www.worthingtonresourcepantry.org
Jennifer FralicExecutive Directorjennifer@worthingtonfoodpantry.org
Volunteer Orientation 10/14