VOICEMAIL and TELEPHONE TRAINING

NUMBERS YOU NEED TO KNOW

Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications Department Ext. 00 or 895-3011

2500 SET

SINGLE LINEFULLY MANUAL

Types of Phones

Cortelco 8150

Single line

Types of Phones

M 2008

One way speaker8 linesPhased out ‘07

Types of Phones

M2616

Two way speaker16 lines

Types of Phones

M3904

Two way speaker 30 lines

Types of Phones

IP 79452 lines2-way speakerscolor monitor

Types of Phones

•Cisco IP 7965 2-way speakers2 – 6 linescolor monitor

Types of Phones

TELEPHONE USE and FEATURE LOCATIONS

VoIP vs MERIDIAN TELEPHONES

The VoIP and Meridian phones provide the same service and functions at this time. The primary difference VoIP phones utilize a different infrastructure and connection.

12

Volume bar

Hold button

Extension # key

Display

Message indicator

Speaker

FunctionKeys

Release

Key Pad

Soft keys

VolumeKey

Extension KeysDisplay

Speaker

Selector

DISPLAY M3904

DISPLAY IP PHONE

DIRECTORY KEY M3904

HOLD BUTTON M2616

HOLD IP PHONE

MESSAGE INDICATOR

M2616

MESSAGE INDICATOR IP PHONE

RELEASE M2616

VOLUME M3904

MESSAGE KEY M3904

MESSAGE KEY IP PHONE

PHONE NUMBERS UNLV purchased 6,000 #’s approx 15 years

ago The prefix of 895 –we purchased and own

6,000 numbers 895-0000 through 895-5999 for campus – additionally we purchased 895-5999 through 895-9999 can only be used internally

We grew once again and needed more numbers

We purchased 10,000 numbers– New prefix 774 -0000 though 774-9999

Place a campus call : Lifting handset or keying in 5-digit extension number

Place a local call :Dial 8 + 7 digit local phone number then, press directory number – your number is dialed automatically…

Place a long distance call

Dial 8 +1+ area code + 7 digit number, then press the directory number – number is dialed automatically .

Forward a message-confused with transfer Forward: your number to another number

Transfer: a call to another number

CALL PILOT VOICE MAIL

for Meridian Phones

Voicemail :

How to access your mailboxOn campusOff campus

Logging in to your mailboxInternalExternal

Setting up your greetings Internal

External

How to access your voice mailbox:

Press your directory number and message key, then # or message key and # and enter your password number (passwords should be 5 to 16 digits and press # again)

Internal access # is 54900 (895-4900)

EXTERNAL:(off campus)

Dial 895-4770 and follow the prompts as if you were on campus

FROM ANOTHER DESK(on campus)

Dial 54900

Then continue as if you are at your own desk

GREETINGS

Internal

External

Temporary

INTERNAL GREETING

Log into your mailboxDial 82 then 1 (follow the prompts)Record your greeting by Pressing 5End your recording your greeting with #

Precedes any message you send on campus (You may use your name or nickname)

EXTERNAL GREETING(Should be formal giving your nameThe department name, and University name)

Log in to your mailboxDial 82 then 2 (follow the prompts)Record your greeting by pressing 5End your recording with #

TEMPORARY GREETING(used when you will be away for a few days or more)

Log in to your mailboxDial 82 then 3 (follow the prompt on the system)Record your “away” greetingEnd your recording with the #Enter the time, date you want the recording

to begin playing, then # Enter the time, date you want the recording

to stop playing, then #

OPTIONS IN CALL PILOT:

CALL PILOT FOR MERIDIAN PHONES:

• Press 1 TO PLAY beginning of current message

• Press 2 TO REPEAT play of current message • Press 3 TO SKIP FORWARD • Press 4 to play previous • Press 5 to record a message • Press 6 to play next message • Press 7 to get choices of message options• Press 8 lists mailbox options • Press 9 to call sender • Press * FOR HELP • Press # TO STOP PLAY mailbox

• Press 71 to reply to message • Press 73 to FORWARD message • Press 75 to COMPOSE a message • Press 76 to DELETE each message • Press 79 to SEND/delivers message in the mailbox, this must be done or they will not receive your message.

• Press 83 to DISCONNECT from the voice mail system

OPTIONS IN CALL PILOT:

UNITY VOICE MAIL FOR IP PHONES

GREETINGS(Unity Voice Mail)

Use your settings button and your message button to setup your personal greetings such as name, password, message options etc.

How to access your Unity voice mailbox:

Internal Dial 44900 and follow the prompts

External Dial 774-4900 and then press the #

CISCO UNITY VOICEMAIL FORIP Phones

Use these keys while listening toa message

1-restart message2-save3-delete5-change volume7- rewind, small8-Pause or resume9-fast-forward to end

CISCO UNITY VOICE MAIL FOR IP Phones

Use these keys after listening toa message

1-replay message2-save3-delete4-reply5-forward message6-save as unheard7-rewind, small9-play message summary

NUMBERS YOU NEED TO KNOW

Claudette Jamerson for assistance895-4146Website: http:/telecom.unlv.eduTelecommunications Department Ext. 00 or 895-3011

THE END