Post on 07-Jul-2015
description
Exploring Technology Trends
within Financial Services
Scott Key, VMware
Brian Martinez, VMware
OPT4980
#OPT4980
2
Preparing for Halloween 2011
3
Halloween 2011
4
Preparing for Halloween 2012
5
Halloween 2012
6
VMware & Financial Services
(and how it relates to Halloween)
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Business Issues Facing Financial Services Time to Market too slow for new products/functionality/regulation
• Competition drives need to be first to market
• Unstable markets and economy leads to unplanned activity
• Managed Service that provides clarity around the offering
• Uncertainty around regulation & fear of not being able to scale to manage
Resiliency/Availability of Applications for Customers
• Majority of customers depend on applications for 100% of their interaction
• If applications are not available 24/7, customers will leave
• Applications must remain available even during disasters
Customer Retention/Attraction
• Generational gap – existing customers vs. new
• Need for multi-channel business
• Trust issues after financial crisis
Cost Reduction
• Margins continue to get smaller
• Regulatory changes decreasing fee revenue, adding reporting/retention cost
• Financial Services stocks still not strong after crisis
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How Can IT Help with These Issues?
Biggest FS internal customer for Central IT is business aligned
development teams
What do they need?
They need environments quickly for new functionality
Apps need better QoS and reliability with real time 24/7 availability
Agility to scale Apps up and out quickly at a low cost
At the end of the day…it is all about the App and getting functionality out
ahead of the competition
9
So How Does IT Show Value to the Business?
Infrastructure is becoming a commodity…
Central IT Teams must focus on the Apps
No more Infrastructure and OS, then throw it over the
wall to the business…you will be replaced
Central IT teams must understand and get involved with
the business and the applications…
Give the development teams ready to use environments
quickly, not just infrastructure…
IT as a Service
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Typical Timeline For Development Environment
Request Manually
Provision VM’s/
OS Install
Configure/
Connect
Approvals/
Capacity Planning/
Change Mgmt Manually
Install Apps
Environment
Ready to use
2 wks 2 wks 1 wk 2 wks 1 d
0 15 30 45 60
Days
Implement
IaaS
Same processes as Physical, time saved using VM’s
Average of 45-60 days
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Implement true automation… not the man behind the curtain
IaaS
XaaS
12
Request Automatically
Provision VM’s/
OS Install
Configure/
Connect
Approvals/
Capacity Planning/
Change Mgmt Manually
Install Apps
Environment
Ready to use
2 wks 2 wks 1 d 2 wks 1 d
0 15 30 45 60
Days
Implement
Service Catalog & Definition
IaaS Timeline for Development Environment
Automated VM provisioning gains some time,
and is an important foundation…but does not really move the needle
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Self-Service Timeline for Development Environment
Automatically
Provision VM’s/
OS Install via
Self Catalog
& Definition
by Requester
Configure/
Connect
Manually
Install Apps
Environment
Ready to use
2 wks 2 wks 1 d
0 15 30 45 60
Days
Implement EaaS
Environment as a Service
A Service Catalog can cut out the early processes and keep the user
interface consistent for the requestor, but it still takes a month…
14
EaaS Timeline for Development Environment
Automatically
Provision VM’s/
OS Install &
Environment via
Self Catalog
& Definition
by Requester
Environment
Ready to use
1 d
0 15 30 45 60
Days
EaaS can give the developer an environment to use almost instantly
Policy based
App Deployment
vCloud Automation Center
(IaaS Automation )
VMWare Application Director
(EaaS PaaS & DBaaS Automation )
vCloud Director
vSphere
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So How Do You Get to IT as a Service?
Te
ch
no
log
y
Pe
op
le
Pro
ces
s
IaaS
EaaS, PaaS, SaaS, DBaaS, DaaS
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People (There are plenty of sessions on the technology)
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Traditional Team Alignment
Monitoring
Hypervisor
Networking
Storage
X86 Hardware
Services
Virtualization Team
Network Team
Storage Team
Application
Virtualization Team
Virtualization Team & Eyes on Glass
Application Dev/Support
18
New Team Alignment
Monitoring
Hypervisor
Networking
Storage
X86 Hardware
Application
Cloud Support Team
Application Dev/Support
Services
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Sample Converged Architecture in the SDDC Model
Legend
= 10 Gbps IP Connectivity
= FC Connectivity
= Converged Connectivity
WAN
VM Teleportation
Datacenter #1 – Core 1
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX ServerDistributed vSwitch
SAN Fabric
Core Switches
Unified Storage
2 x NAS X-Blades4 x 1GbE for NFS/CIFSFront-end Connectivity
Ultra Flex Array Connectivity8 x 4GB FC & 4 x 10GB ISCSI
Storage Virtualization
Unified Blade Chassis
`
Datacenter #2 – Core 2
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server
Virtual Machines
App
OS
App
OS
App
OS
ESX Server Distributed vSwitch
SAN Fabric
Core Switches
Unified Storage
2 x NAS X-Blades4 x 1GbE for NFS/CIFSFront-end Connectivity
Ultra Flex Array Connectivity8 x 4GB FC & 4 x 10GB ISCSI
Storage VIrtualization
Unified Blade ChassisOTV
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SDDC Organization Overview – Greenfield Org
Service design and build
lead
Service management
lead
Portfolio/catalog manager
Relationship manager
SLA/OLA manager
Finance manager
Procurement / Vendor mana-
ger
Project manager
Risk manager
Service delivery lead
Enterprise architect
Cloud automation
lead
Cloud auto-mation engi-
neer
Service operations
lead
Lead solution architect
Virtualization architect
Security architect
Storage architect
Network architect
Platform architect
System engineer
Incident support lead
Incident support analyst
NOC analyst
Data center lead
Data center operator
Engineering lead
System admins
Platform admins
Security admins
Network engineer
System analyst
Platform analyst
Service organization lead
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Process (There are still plenty of sessions on the technology)
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Creating a New Approach
The road to a new approach requires
the right people at the table at the onset
• Security Risk requires a lead time to review
the process
• Business leads must be comfortable with
the technology
• Guidelines must be clear and published (as
part of the service definition)
• Support teams must be clear on rules of
engagement and escalation procedures
Actionable Strategy
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Service Definition
A service definition defines the contract between you and your
customer
• Define work windows
• Clarify notification process
• Ensure clearly defined SLEs (Service Level Expectation)
• List pricing and utilization costs (More on that shortly)
• Define available reporting
• Layout process for requesting a non-standard request
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IT as a Service Model
Consumers
Providers
Business
Alignment
IT
Efficiency
Dynamic Multi-tenant Infrastructure
Built on Virtual
Virtual Infrastructure
Dynamic Multi-tenant Infrastructure
Built on Virtual
Virtual Infrastructure
Virtual Data Centers
Dynamic Multi-tenant Infrastructure
Advanced continuous availability firewall and network
Software defined network and security
Automated disaster recovery planning, testing, and
execution
Provisioning & Management of IT Services in vSphere
environments
Virtualized infrastructure with policy-based automation
External Management Adapters
(incident, release, change, and
other management processes)
3rd Party, Physical, and
Public Cloud Support
Service Catalog and Automation Services Automation of datacenter services; automated configuration and
deployment of multi-tier Applications; Service configuration
management; Service reporting
Self Service
Request Portal Programmable; subscriber,
identify and access management Policy-based Automation & Governance Engine
IaaS PaaS XaaS DaaS
Cloud
Orchestration
Software as a Service
Applications Portal DBAAS
Perf
orm
ance M
anag
em
ent
Day t
o D
ay O
pera
tio
ns
Capa
city M
anag
em
ent
Cost R
epo
rtin
g &
Accoun
tab
ility
Applic
ation A
ware
ness &
Monitori
ng
M
ete
ring
SL
A
Ma
na
ge
me
n
t
IT V
en
do
r
Go
ve
rna
nc
e
Fin
an
cia
l
Ma
na
ge
me
n
t
Billin
g
Fo
rec
as
ting
De
ma
nd
Ma
na
ge
me
n
t D
as
hb
oa
rds
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VMware Cloud Management Solutions
vCenter
Operations
Mgmt
IT
Business
Mgmt
Cloud Service Automation
IaaS PaaS DaaS
Application Director
vSphere SDDC Hardware
vCloud
Service
Providers
Hyper-
visors
Other
Service
Providers
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Process – Financial Management (Have we mentioned all the great sessions on the technology)
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How Easily Can You Answer These Questions?
1. What services do you offer? What do they cost?
2. Are you cost competitive with industry benchmarks?
3. Where would you cut to take costs out of IT?
4. Are you making decisions based on facts or gut feel?
5. What does the business get with each service?
6. Can you show how the pieces of IT come together
to deliver value?
7. Do you have a plan to move from where you are
to where you need to be?
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If You Cannot Show the Value and Savings… There are None
Must have transparency related to cost
Need to be able to do apple to apples comparisons against third party
providers…show you can compete!
Virtually impossible to do TCO and ROI studies if you do not know the
cost…how will you sell the future vision?
Move ALL infrastructure assets to a central IT cost center
Charge based on tiers and SLA’s
Start with a show back model, then switch to chargeback
Build confidence with the business and executives by showing them real
cost and more importantly real savings
You must find and collect the data!
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Visualization
• Service Levels
• Vendor Accountability
Service
Quality
Management
VMware IT Business Management Domains & Capabilities
PPM/PSA Storage IT Monitoring Service Desk CMDB SharePoint, Internal Cost Models,
Apps, Vendor Invoices… GL, COA &
Expenses
Private
Cloud Public Cloud
IT Financial
Management
• Costs
• Services
• Planning
IT
Benchmarking
• Objective Evidence
• Functional Peers Services
Portfolio
• Data Collection & Validation
• Security
• 3rd Party Connectors
• Data Import/Export
• Observation Engine
• Scalability
Automation Platform
• IT Cost Modeling
• Analytics
Fact-Based Approach to Run IT Like a Business
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Questions?
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Other VMware Activities Related to This Session
HOL:
HOL-SDC-1314
vCloud Suite Use Cases - Application Provisioning (PaaS)
Group Discussions:
OPT1004-GD
IT Financial Management for the Cloud with Khalid Hakim
OPT4980
THANK YOU
Exploring Technology Trends
within Financial Services
Scott Key, VMware
Brian Martinez, VMware
OPT4980
#OPT4980