Post on 03-Apr-2019
9/26/2007
1
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Vista / MDOP / Office
Business Value Study
Presentation of
Results
September 24, 2007
Prepared by:
Andy Hall
HCR - Hall Consulting & Research LLC
Office: (412) 344-5103, Mobile: (412) 427-4106
ahall@hallcr.com, www.hallcr.com
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
9/26/2007
2
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Study objective: assess the business value of Vista and Office 2007• To support the evolution of the desktop management strategy
• To provide insight into the most appropriate licensing option (EA, Select Agreement, Software Assurance)
This study assessed the costs and benefits (ROI) of: • Windows Vista
• Software Assurance, including Vista Enterprise features
• MDOP (Microsoft Desktop Optimization Pack)
• Office 2007 Professional Plus
• MOSS (Microsoft Office SharePoint Server) 2007
The study was 4 weeks in duration (2 weeks on-site)• Completion of questionnaires
• On-site interviews
• Product demonstrations
• Business benefits workshop
• Analysis/presentation of results
Methodology/approach• Transparent and objective as possible
• Utilized industry-standard techniques/analysis, including 3rd party tools/research (IDC, Gartner, Alinean, Forrester, Wipro, etc.)
12,000 Users/PCs
Conducted by Andy Hall (Hall Consulting & Research LLC)
Vista-Office BV Study Overview
Project Overview >
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Actual results (e.g. ROI) may be significantly different (higher or
lower) than results estimated in this study
Many of the results are based on estimates (especially for Office
benefits) - very little actual research/customer cost/benefit data
exists for Office
Care was taken to ensure objectivity
• Employee involvement and validation of all aspects of the study
• Use of most appropriate known data, tools, and methodology
Disclaimer
Project Overview >
9/26/2007
3
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Benefits – IT & Business
Costs – Hardware, Software, IT Labor, User Labor
Infrastructure Optimization Maturity Level Implications
Project ScopeProject Overview >
Windows Vista
•Vista Business
Software Assurance
•OS Licenses for Virtual PC
•Bitlocker™ Drive Encryption
•Subsystem for UNIX-Based Applications (SUA)
•Additional Premier Support Services
•eLearning
•Training Vouchers
MDOP
•Microsoft Desktop Optimization Pack
•SoftGrid –Application Virtualization
•SCDEM -Desktop Error Monitoring
Office 2007
•Excel
•PowerPoint
•Word
•Access
•Publisher
•InfoPath
SharePoint (MOSS)
•Microsoft Office SharePoint Server 2007(Std)
•Document Management
•Collaboration
•Portal
•Search
•Workflow
Infrastructure Productivity
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Windows Computing
Help Desk
On-site Services
Business Liaisons• Finance
• Sales/Marketing
• Operations
• Field Service
Key Participants
Project Overview >
9/26/2007
4
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisObjective: Evaluate Costs Vs. Benefits
Project Overview >
Costs Benefits
• Personal Productivity
• Communication,
Collaboration, Workflow
• Systems maintenance
(User TCO)
• Quality
• Speed
• Success rates
• Security
Hardware costs
Software costs
IT Labor
User downtime & training
• IT Labor savings
• Avoidance of 3rd party
software
• PC power savings
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisFocus / Tools
Project Overview >
Vista
Software
Assurance MDOP Office / MOSS
Infrastructure
Upgrades
Focus • IT Labor
(TCO)
• User Labor
(TCO)
• Mix • IT Labor
• User Labor
• Productivity
• Strategic (KPIs)
• IT TCO (Labor)
• User Labor
(TCO)
Tools • IDC - Alinean
tool
• Gartner
research
• HCR prior
customers
• HCR model
• Forrester
calculator
• HCR/Wipro
MDOP ROI
calculator
• Productivity
improvement
• BPIO maturity
model (HCR)
• Office BV
Discussion Tool
• Alinean tool
• Gartner
research
• IDC
• IOM
Many additional details (inputs, calculations, assumptions, data
sources, and analysis) are in the Excel Workbook
9/26/2007
5
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisThe Microsoft IOM Model
Infrastructure Optimization Maturity (IOM) Model >
Application Platform IO
Development
SOA and Business Process
Data Management
Business Intelligence
Core IO
Identity and Access Management
Desktop, Server and Device Management
Security and Networking
Data Protection and Recovery
Business Productivity IO
Unified Communication & Collaboration
Enterprise Content Management
Business Intelligence
9/26/2007
6
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Cost Center
Uncoordinated, manual
Infrastructure
Knowledge not captured
More Efficient Cost Center
Managed IT
Infrastructure
with limited
automation and knowledge capture
Managed and
consolidated IT
Infrastructure
with extensive
Automation, knowledge
captured and re-used
Fully automated
management,
dynamic resource
Usage , business
linked SLA’s. Knowledge capture automated and use
automated
Business Enabler
Strategic Asset
IOM Levels
Infrastructure Optimization Maturity (IOM) Model >
Lower TCO /Improved Business Performance World-Class
Performance
Laggard
Performance
Investing in new IO capabilities can lead to enhanced business performance
Technology sequencing framework to build Infrastructure for a People Ready BusinessMaps IT to business needsDrive cost reduction, security & efficiency gainsBacked by analystsProvide guidance and best practices for step-by-step implementation
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisPotential TCO Cost SavingsIDC Best Practice Benefits
Savings $110 Savings $190
Savings $50Savings $120
Savings $110
Savings $110
Savings $120
PC Configuration and Standardization
Identity & Access Management
PC Security
Systems Management
$230
$130
$170
$300
9/26/2007
7
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisBest Practice AdoptionInfrastructure Optimization Maturity (IOM) Model >
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Core - Identity & Access Management
Core - Desktop, Devices and Svr Mgmt
Core - Security & Networking
Core - Data Protection and Recovery
Core - Security Process
Core - ITIL/COBIT-based Management Process
BP - Communications & Collaboration
BP - Enterprise Content Mgmt & Forms
BP - Business Intelligence
Best Practice % Adoption
IOM Best Practice AdoptionAs-Is
+Infr Upgrds
+Vista
+Office/MOSS
Basic Standardized Rationalized Dynamic
As-Is
+Infr
Upgrds +Vista
+Office/
MOSS
Core IOM 68% 69% 76% 79%
Business Productivity IOM 29% 29% 30% 54%
Application Platform IOM 55% 55% 55% 55%
Best Practice % Adoption by IO Model
Core IO
Business
Productivity IO
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisKey Improvements
Core IO• Desktop, Server, Device
Management― Application virtualization
― Desktop & application monitoring
― Recent productivity suite
• Security Process― Quarantine for
unpatched/infected computers (NAP)
― Data security controls
Business Productivity IO• Communications &
Collaboration― Document check-in, check-out and
versioning
― Workspace tools integrated with desktop productivity tools
― End-users and IT control workspace provisioning
― Enterprise-wide collaboration tool
― Document editing and tracking capabilities
― Collaborative workflows
― Portal personalization capabilities
• Enterprise Content Mgmt & Forms
― Automated workflows
― Electronic forms
― Enterprise search tools
― Automated policy-based retention, archiving and holds of records
Infrastructure Optimization Maturity (IOM) Model >
9/26/2007
8
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisIDC Research (Key IT Labor TCO Drivers)
Infrastructure Optimization Maturity (IOM) Model
Best Practice Key Requirements
Avg. Benefit
(IDC)*
Custo
mer Comments
Desktop
Standardized
Desktop Strategy
Deploy Standardized PCs
-Defined Hardware Refresh Strategy
-Minimal Images
-Single Version of Windows
$ 110 $ - no significant
improvement possible
Centrally Managed
PC Settings &
Configurations
Keep PCs Standardized
-No administrative rights for users
-IT configures OS with Group Policies
-Push/Pull automated software distribution
$ 190 $ 18 10% fewer users retain
admin rights (UAP)
Comprehensive PC
Security
Deploy and keep PCs secure
-Anti-Virus, anti-spyware, anti-malware
-Centrally managed PC firewall
-Network Access Control (Quarantine)
$ 130 $ 7 NAP (5% of the benefit)
Directory Services
Comprehensive
Directory Solution
Identity and Access Management
-Single authentication directory
-Meta-Directory synchronization
-Automated password reset
$ 120 $ - no improvements
assumed
Automated User
Provisioning
Automated Identity Management
-Simplified log in
-Meta-Directory synchronization
-Integration with ERP systems
$ 50 $ - no improvements
assumed
SW Distribution & Management
Software Packaging
& Distribution
Automated Software Distribution
-Software packaging tools
-Hardware and software inventories
-Distribution by group membership
$ 110 $ -
Standardized
System
Management Tools
Minimize systems management complexity
-Organization-wide standardization
-No duplicative functionality between tools
-Administrative delegation for sys man
$ 120 $ 6
Avoid duplicated effort
only if migrate to SCCM
(SMS)
$ 31 Total IT Labor Savings (per PC / Year)
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
9/26/2007
9
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisVista Business Value Summary
Windows Vista
More SecureEasier
Lower CostBetter Connected
» Fast search of documents, emails, files and handwriting
» Accomplish tasks faster with new Windows Vista UI
» Easier to search and consume information online
» Access mobility settings in one place
» Consistent, fast, reliable resume
» Seamless transition between offlineand online
» Reducedvulnerability to attack
» Improved ways to protect files and data
» Protect users’ personal identities
» Easier to reduce administrator rights of users
» Streamline image management and patching
» Greater control with custom group policies
» Reduce support costs with improved diagnostics
» Simplify networking through automatic configuration
End Users
IT Pros
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisKey Vista Features Enabling TCO Savings
Security• User Account Control• Bitlocker™• Windows Resource Protection• Virtualization of files and registry• IE7 Protected Mode• Defender • Windows Firewall• Network Access Protection• Encrypted File System• Windows Service Hardening• Credentials Management• Granular Auditing• Windows Rights Management Client• Biometrics• Cryptography Services
Deployment• Modularization• WW Deployment with MUI• File-Based Image Formats• Nondestructive Imaging• System Image Manager• Business Desktop Deployment Workbench
Manageability• Customized User Assistance• Remote Assistance• Performance Console for monitoring• New Event Viewer• More Granular GPO Control• Task Scheduler• Windows Update Agent
Application Compatibility• Program Compatibility Assistant• Application Compatibility Toolkit v5.0• Virtual PC Express• Subsystem for Unix Applications
Reliability & Performance• Restart Manager• Side by Side compliant DLLs• Improved Driver Reliability• Kernel Hang Reporting• Startup Repair• Windows Diagnostic Infrastructure• Recovery Policies for service crashes• Reliability Analysis Component
Windows Vista
9/26/2007
10
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Security Development Life Cycle — Microsoft's development process is best in class. Although we still expect some critical security flaws, code quality should be improved.
Windows Services Hardening — Windows services have reduced privileged levels and can only alter necessary parts of the system. This will limit the amount of damage that a service can do if it becomes compromised.
UAC — Our base model assumes that users will continue to run with administrator credentials on their own PCs (removing these credentials is a best practice), but assuming the defaults are used, most applications will run as standard user, and the user will be prompted for elevation when an application needs to run as an administrator. Although many users will always press OK, some exploits will be prevented. Training should include information about these prompts.
Internet Explorer 7 (IE7) — IE7 includes many security improvements, such as antiphishing. It also will run with lower-than-standard user credentials, even when the user has administrator privileges. Since many attacks have historically come through IE, outages should be reduced.
Firewall and Windows Defender Anti-Malware — Both of these are on by default.
Shadow File Copy — This keeps copies of older versions of files. With training, users can restore old versions without doing regular backups.
Address Stack Layout Randomization (ASLR) and Heap Defenses— This technology is built into Windows Vista and randomizes memory areas used to run certain code each time the operating system boots. Previously, attackers could learn what memory areas were used and write attacks specifically against code. ASLR means that an attack against a specific memory address would be successful against some PCs, but not others.
Desktop Search — Integrated desktop search will likely reduce end-user operations.
Features that Reduce TCO (Gartner)
Windows Vista
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
UAC — Standard User— Microsoft has fixed many technical issues that prevented organizations from moving their users from standard to administrator under Windows XP. Applications that write to protected areas of the file system or registry that failed under XP will run by writing to virtual areas under Windows Vista. Microsoft also took a fresh look at what a standard user should be able to do (such as change the PC's time zone) and enabled use by nonadministrators. They also created a facility to allow users to install approved printer drivers, which could even enable notebook lockdown. These will all make it easier for users to run with administrator privileges, but there are still some technical issues (there is no way to allow a standard user to do specific tasks that require administrator privileges that the organization has deemed safe), and technology cannot overcome organizational policy and culture where users expect the ability to install software.
Group Policy Objects (GPO) — Microsoft has created more than 600 new GPOs, so more components can be centrally managed.
Central Administration of Firewall — It's possible with GPOs, but companies may not do it, so we do not include it in our base numbers.
BitLocker — Volume encryption (which can also protect data on PC disposal) is only in the Enterprise version of Vista, which requires the purchase of Software Assurance.
Multilingual User Interface (MUI) — The MUI function is only part of Windows Vista Enterprise. MUI enables a multinational company to build a single image for worldwide deployment with all required language interfaces.
Deployment tools — WinPE and Business Desktop Deployment functions are included at no additional charge, but organizations may use other technologies.
Features that Reduce TCO (Gartner)
Windows Vista
9/26/2007
11
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSummary of Costs & Benefits
Windows Vista
$134
$59
$806
$301
$-
$200
$400
$600
$800
$1,000
$1,200
Costs Benefits
Co
sts
& B
en
eft
s p
er
PC
Vista - 3-Year Costs & Benefits
Costs
User Benefits (Indirect)
Other IT Benefits
IT Labor
Ann'l
Benefits 3-Yr Benefits
IT Labor $ 45 $ 134
Other IT Benefits $ 20 $ 59
User Benefits (Indirect) $ 269 $ 806
Total $ 333 $ 999
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisTCO Savings Summary
Windows Vista > Benefits > IT Labor
Gartner’s estimated IT labor savings due to Vista: also 7% (well managed organization)
$111 $103
$156 $143
$189 $175
$176 $168
$-
$100
$200
$300
$400
$500
$600
$700
As-Is TCO Vista TCO
TC
O p
er
PC
IT Labor TCO Comparison
On-site Support
Help Desk
Application Support
PC Engineering / Management
As-Is
TCO
Vista
TCO
PC Engineering / Management $ 111 $ 103
Application Support $ 156 $ 143
Help Desk $ 189 $ 175
On-site Support $ 176 $ 168
Total $ 632 $ 588
Savings Savings %
$ 9 8%
$ 13 8%
$ 14 8%
$ 9 5%
$ 45 7%
As-Is FTEs
Vista
FTEs Savings
19.0 17.6 1.4
39.0 36.0 3.0
26.0 24.2 1.8
30.0 28.6 1.4
114.0 106.3 7.6
9/26/2007
12
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisTCO & FTEs by IT Labor Category
Windows Vista > Benefits > IT Labor
$111 $156 $189 $176 $103 $143 $175 $168
19.0
39.0
26.0
30.0
17.6
36.0
24.2
28.6
0
5
10
15
20
25
30
35
40
45
$-
$20
$40
$60
$80
$100
$120
$140
$160
$180
$200
PC Engineering / Management
Application Support
Help Desk On-site Support
FT
Es (F
ull
Tim
e E
qu
ivale
nts
)
TC
O p
er
PC
IT Labor Comparison
As-Is TCO Vista TCO As-Is FTEs Vista FTEs
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
PC Engineering/Mgmt
• PC Image Management
• Security Incident Remediation
• Data management, storage
planning, backup and restore
Help Desk
• System-related troubleshooting
• Data Communications/ Network
Key IT Labor Improvements
Windows Vista > Benefits > IT Labor
On-Site Support
• Avoid most re-imaging /
reconfiguration
• System (OS-related)
troubleshooting
Application support
• Diagnostics & event
forwarding
9/26/2007
13
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisPC Management TCO
Windows Vista > Benefits > IT Labor
$0 $5 $10 $15 $20 $25
PC HW / SW Evaluation
PC Image Management
User Admin & Provisioning
Application Management
Software Deployment
Security Assessment & Planning
Security Patch Management
Security Incident Remediation
Data Mgmt, Backup & Restore
Tools/GPO Management
3rd Level Support
TCO ($/PC)
PC Management TCOAs-Is Vista
Imaging formats, tools,
offline patching; fewer
images
Diagnostics/repair;
higher quality code
Service hardening, IE
Protected Mode/Anti-
Phishing; UAC
Shadow File Copy
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisHelp Desk / On-Site Support TCO
Windows Vista > Benefits > IT Labor
$0 $10 $20 $30 $40 $50
Proprietary Applications
Standard Desktop Software
System-related
Data Communications/Network
Password Resets
Hardware (except printers)
All Others
TCO ($/PC)
Help Desk TCOAs-Is Vista
$0 $10 $20 $30 $40 $50 $60
Hardware adds, moves and changes.
PC hardware maintenance.
Re-imaging / reconfiguration
System (OS-related) troubleshooting
PC deployment/configuration
Application installation
Application troubleshooting
Other
TCO ($/PC)
On-Site Support TCOAs-Is Vista
Higher quality code;
diagnostics & repair;
self-help (via UAC)
Network Diagnostics;
Self-help
Hardware Diagnostics
Hardware diagnostics
Significant reduction in # of re-
images; non-destructive re-
imaging/automation
9/26/2007
14
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
$10
$12
$-
$5.0
$10.0
$15.0
$20.0
$25.0
Be
ne
fit
($ p
er
PC
/ Y
ear
)
Other Vista IT Benefits (Annual)
PC Power Management
Avoidance of 3rd Party Software Costs
Other IT Benefits
Windows Vista > Benefits
% of PCs
Cost/PC
Avoided/Yr Total
Current /
Planned Enabling Features
Imaging tools 100% $ 2.13 $ 2.13 Ghost Imaging tools
Network access control 100% $ 5.56 $ 5.56 Cisco? NAP
Total $ 7.69
% of PCs not utilizing power management 30%
Average time per day (hours) that power will be
reduced for impacted PCs 14
Power reduction during this time 80%
Avg. Annual Savings per PC $ 12
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Gartner estimate: $269 / user / year (9.5 hrs)• 11% reduction from $2536
Discounted (by Gartner) 25%
Key drivers• UAC – User Account Control
• Internet Explorer 7 (IE7)
• Shadow File Copy
• Desktop Search
• Fewer issues, easier resolution (e.g. Diagnostics/repair)
User Labor (User TCO) savings based on Gartner
Windows Vista > Benefits
9/26/2007
15
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
No incremental hardware costs due to Vista; hardware would be refreshed regardless of Vista
Timing of PC purchases will change (more in 2009 offset by less in 2010)
Approximately 30% upgraded in-place; 70% upgraded via hardware refresh
Vista Upgrade Strategy Assumptions
Windows Vista > Implementation Costs
0%
15%
30%
20%
0% 0%0%
5%
15%
15%
0% 0%0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2007 2008 2009 2010 2011 2012
% o
f PC
s
Vista Upgrade Strategy
In-Place upgrades
Upgrade with hardware refresh
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCost Summary
Windows Vista > Implementation Costs
$61
$60
$125
$24 $10
$69
$-
$50
$100
$150
$200
$250
$300
$350
$400
Vista Upgrade
Vis
ta U
pgr
ade
Co
sts
($ p
er P
C)
Vista Upgrade Costs
Implementation Costs
IT Training & Help Desk Costs
End-User Costs
App Compat
Vista License
Design, Engrg, & Mgmt
Note: licensing costs are included only for in-place upgrades and do not include SA
Automated deployment costs approx. $100/PC to support; currently manual deployment costs $300/PC
$20
$70
$28
$6 $0 $0 $1 $0
$-
$20
$40
$60
$80
$100
$120
$140
Vista Upgrade
Co
sts
pe
r P
C
App Compat Costs (per PC)
Web-based App - Fix Cost
Web-based App - Testing Cost
Configuration Script - Fix Cost
Configuration Script -Testing Cost
Custom App - Fix Cost
Custom App - Testing Cost
ISV App - Upgrade/Patch Cost
ISV App - Testing Cost
9/26/2007
16
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
SA is required for Vista Enterprise features
SA is required to purchase MDOP
SA also enables upgrade rights (value is not quantified here)
Feature Overview
Software Assurance (SA) & Vista Enterprise Features
Software Assurance (SA)
• New Version Rights for Windows Client
• Training Vouchers
• Employee Purchase Program
• Home Use Program (HUP)
• eLearning
• Enterprise Source Licensing Program
• Extended Hotfix Support for Windows Client (contract fee waived)
• Additional Premier Support Services
• Windows Vista Enterprise
Vista Enterprise Features
• OS Licenses for Virtual PC
• Windows Bitlocker™ Drive Encryption
• Subsystem for UNIX-Based Applications (SUA)
• Multilingual User Interface (MUI)
• Remote Boot for Diskless Workstations
9/26/2007
17
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSoftware Assurance Benefits
Software Assurance
New Version Rights
Spread Payments
Windows® Vista Enterprise
Training Vouchers
eLearning
Home Use Program
Employee Purchase Program
Enterprise Source License Program
Desktop Deployment Planning Services
Information Work Solution Services
Extended Hotfix SupportWindows® Fundamentals for Legacy PCs
24x7 Problem Resolution Support
TechNet Plus
Cold Back Up for Disaster Recovery
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Data Protection with Windows BitLocker™ Drive Encryption
• Windows BitLocker Drive Encryption locks out unauthorized users, keeping them from accessing sensitive data and intellectual
property. It achieves this by providing real-time encryption and decryption of all data stored on the hard disk. BitLocker Drive
Encryption helps reduce the security risk if a computer is lost or stolen. It also helps reduce the risk of data being stolen when a
computer is recycled or refurbished.
Four Instances of a Virtual Operating System
• When your organization is using mission-critical applications, it can be costly to rewrite them so that they work with a new
operating system. Virtualization technology is one way you can reduce the costs associated with upgrading your operating
system. Virtualization enables you to run multiple operating systems on a single computer and switch between them as
necessary. To use virtualization, you need a license for each virtual operating system, and these are typically charged
separately. However, Windows Vista Enterprise includes the rights to four virtual operating systems for no additional cost. Now
you can continue to run your applications in their current state on their original operating system while still taking advantage of
the latest improvements and enhancements in Windows Vista Enterprise.
Subsystem for UNIX-Based Applications
• Subsystem for UNIX-Based Applications is a Windows component that provides platform services for UNIX-based applications.
This component makes it easier to integrate Windows and UNIX/Linux environments. By recompiling UNIX-based applications on
Windows, Subsystem for UNIX-Based Applications helps you take advantage of in-house UNIX skills and overcome many
barriers when you move your workloads to the Windows platform.
Worldwide Deployment with Multilingual User Interface
• Multilingual User Interface enables you to configure a single worldwide image by including any user interface language that your
global business operations may need. Windows Vista Enterprise supports multiple language configurations on a desktop, and
you can easily switch between them. A total of 35 languages are available.
Remote Boot for Diskless Workstations
• A diskless workstation runs Windows but does not store the Windows operating system or data locally because it does not have
a hard disk. When you use diskless workstations, you can store data, applications, and the operating system on centralized
storage hardware such as a Storage Area Network (SAN) while still maintaining the local computing characteristics and
experience of a personal computer. Running diskless PCs requires third-party technology in addition to the license provided with
Windows Vista Enterprise.
Vista Enterprise Features
Vista Enterprise Features
9/26/2007
18
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisBenefit Value
Software Assurance (SA) & Vista Enterprise Features
Software Assurance
Customer
Estimated Value
Customer Value
per User per Year
Training Vouchers $ 50,000 $ 4
Premier Support Services $ 50,000 $ 4
eLearning $ 144,000 $ 12
TOTAL $ 244,000 $ 20
Vista Enterprise Features
Customer
Estimated Value
Customer Value
per User per Year
OS Licenses for VPC $ 48,000 $ 4
Windows Bitlocker™ Drive Encryption $ 300,000 $ 25
Subsystem for UNIX-Based Applications
(SUA) $ 39,224 $ 3
Multilingual User Interface (MUI) $ - $ -
TOTAL $ 387,224 $ 32
Total Annual Benefit $ 631,224 $ 53
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisPotential Value - Gartner Perspective
Windows Vista Enterprise in SA
36
COMPONENT Low Value High Value Notes Average
Value
Multilingual User Interface (MUI) $10 $130 (1) $70
BitLocker Encryption Functionality $75 $100 (2) $85
Virtual PC Express Functionality $70 $100 (2) $85
Subsystem for UNIX-Based
Applications
$86 $110 (3) $98
Total $241 $440 $341
Three-Year Cost of Windows SA $105 $135 $120
(1) $130 is based on a 15% uplift of Level A New Enterprise Agreement Pricing times three years.
(2) Based on an average one-time cost for acquiring the same functionality via third-party software.
(3) Based on prior pricing for Services for UNIX.
source: Gartner (April 2006)
9/26/2007
19
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
38
Vista Enterprise plus the Microsoft Desktop Optimization Pack for Software Assurance
(add-on)
Vista Enterprise + MDOP
Windows Vista Enterprise
• Data Protection with enhanced Data Protection with Windows® BitLocker™ Drive Encryption
• Application Compatibility
• Licensing rights to 4 Virtual OS’es
• Subsystem for Unix-Based Applications (SUA)
• Worldwide deployment with Multi-lingual User Interface Packs (MUI)
Accelerate desktop deployment and increase manageability• Accelerate the different stages of OS and application deployment and
management using application virtualization and streaming
• Translating software inventory into business intelligence
• Powerful tools to accelerate desktop repair
• Enhancing IT process through change management
• Transform applications into centrally managed services available when and where needed and easily updated with software streaming
Windows Vista Business
• Keep business PCs running smoothly
• Powerful, more effective productivity
• Connected with customers & partners, efficient for your business
Includes all the features of Windows Vista Business plus:
Four Virtual Operating Systems
Multi-lingual User Interface (MUI)
Subsystem for Unix-Based Apps (SUA)
Windows BitLocker Drive Encryption
Accelerating deployments and Increasing Manageability
SoftGrid Application Virtualization
Diagnostic & Recovery Toolset
Advanced Group Policy Management
Asset Inventory Services
Desktop Error Monitoring
Remote Boot for Diskless Workstations
9/26/2007
20
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisMDOP Components
Microsoft Desktop Optimization Pack for Software Assurance
Microsoft SoftGrid
Application
Virtualization
Enables you to deploy software applications that are never installed to
minimize regression testing, yet follow users anywhere, on demand. It turns
Windows applications into centrally managed virtual services that are
delivered to any desktop or laptop client worldwide. It can also be
integrated and managed within Microsoft SMS.
Microsoft Asset
Inventory Service
Reduces application management lifecycle TCO through advanced
software inventory scanning and by translating inventory data for more than
430,000 titles into useful, admin-friendly information. The tool is an easily
administered, Internet hosted service.
Microsoft Advanced
Group Policy
Management
Helps IT take control of the desktop through effective change management
and roll-backs via GPOs and a robust role-based administration and
delegation model.
Microsoft Diagnostics
and Recovery Toolset
Allows you to quickly repair unbootable or locked-out systems, restore lost
data, remove malware from infected systems while the system is safely
offline using existing antivirus software, and diagnose system and network
issues.
Microsoft System
Center Desktop Error
Monitoring
Enables you to proactively manage problems with applications and system
components that crash or cause live PCs to hang. This is an enterprise-
ready, scalable, low-cost deployment solution for granular error filtering and
alerting. It identifies the impact, probable cause and resolution for
failures—making desktops more stable and reliable.
http://www.microsoft.com/windows/products/windowsvista/enterprise/mdopoverview.mspx
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCosts and Benefits
MDOP – Microsoft Desktop Optimization Pack
$235
$334
$64 $-
$100
$200
$300
$400
$500
$600
Costs Benefits
Co
sts
& B
en
eft
s p
er
PC
MDOP - 3-Year Costs & Benefits
Costs
User Benefits (Indirect)
IT Labor
Ann'l
Benefits 3-Yr Benefits
PC Engineering /
Management $ 9 $ 28
Application Support $ 29 $ 88
Help Desk $ 14 $ 43
On-site Support $ 25 $ 75
User Benefits (Indirect) $ 111 $ 334
Total $ 190 $ 570
9/26/2007
21
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisBenefits Summary
MDOP – Microsoft Desktop Optimization Pack
MDOP IT Labor Savings per PC per Year
SoftGrid
Asset
Inv
Svcs DART
Adv
GP
Mgmt DEM Total
$ 6.33 $ - $ 0.99 $2.16 $ - $ 9.48
$ 22.10 $ - $ 1.68 $ - $ 5.55 $ 29.32
$ 12.43 $ - $ 1.22 $ - $ 0.81 $ 14.46
$ 13.41 $ - $ - $ - $ 11.73 $ 25.14
$ 54.26 $ - $ 3.89 $2.16 $ 18.09 $ 78.40
PC Engineering / Management
Application Support
Help Desk
On-site Support
Total
$111 $103 $93
$156 $143 $113
$189 $175
$160
$176 $168
$142
$-
$100
$200
$300
$400
$500
$600
$700
As-Is TCO Vista TCO +MDOP
TC
O p
er
PC
IT Labor TCO Comparison
On-site Support
Help Desk
Application Support
PC Engineering / Management
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisIT Labor Benefits
MDOP – Microsoft Desktop Optimization Pack
$0 $5 $10 $15 $20 $25
PC HW / SW Evaluation
PC Image Management
User Admin & Provisioning
Application Management
Software Deployment
Security Assessment & Planning
Security Patch Management
Security Incident Remediation
Data Mgmt, Backup & Restore
Tools/GPO Management
3rd Level Support
TCO ($/PC)
PC Management TCOAs-Is
Vista
+MDOP
9/26/2007
22
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisIT Labor Benefits
MDOP – Microsoft Desktop Optimization Pack
$0 $10 $20 $30 $40 $50
Proprietary Applications
Standard Desktop Software
System-related
Data Communications/Network
Password Resets
Hardware (except printers)
All Others
TCO ($/PC)
Help Desk TCOAs-Is
Vista
+MDOP
$0 $10 $20 $30 $40 $50 $60
Hardware adds, moves and changes.
PC hardware maintenance.
Re-imaging / reconfiguration
System (OS-related) troubleshooting
PC deployment/configuration
Application installation
Application troubleshooting
Other
TCO ($/PC)
On-Site Support TCOAs-Is
Vista
+MDOP
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCosts
MDOP – Microsoft Desktop Optimization Pack
$4 $- $- $- $1
$39
$15
$0 $1 $2 $0
$1
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
SoftGrid Asset Inv Svcs DART Adv. GP Mgmt SCDEM 3-Yr License
Co
sts
($ p
er
PC
)
MDOP Implementation Costs
User Labor
IT Labor
Software
Hardware
Total Per PC
Hardware $64,000 $5
Software $468,000 $39
IT Labor $225,696 $19
User Labor $6,112 $1
Total $763,808 $64
9/26/2007
23
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSuites Comparison / Scope
Office 2007
Personal productivityCore content creation with streamlined user interface
E-mail, Personal Information Management, basic collaboration
Developer extensibility
Comprehensive toolset for business productivityMost familiar suite for information work and collaboration
Streamline processes with electronic forms
Powerful tools for managing and analyzing data
Integrated content management and workflow
Protect documents with rights management
Integrated instant messaging and application sharing
Create ―High-impact‖ content faster
Extended collaboration and mobilityEnable more efficient collaboration across geographic, organizational or network boundaries
Ensure people get information they need when they need it, whether online or offline
Valuable for mobile workers, disperse teams, project managers, and people who work with customers/partners
Access Publisher InfoPath Communicator
Integrated Enterprise Content Management
Integrated Electronic Forms
Information Rights & Policy
OneNote Groove
Outlook Word ExcelOutlook Word ExcelPower-
Point
Integrated Enterprise Content Management
Integrated Electronic Forms
Information Rights & Policy
Access Publisher InfoPath Communicator
Project Scope
9/26/2007
24
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisOffice System Suites Comparison
Office 2007
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Microsoft Office Professional Plus 2007
Feature
Ac
ce
ss
Co
mm
un
icato
r
Exce
l
Info
Pa
th
Ou
tloo
k
Po
we
rPo
int
Pu
blis
he
r
Wo
rd
Office Fluent™ User Interface Yes Yes Yes Yes Yes
New Ecma Open XML file formats Yes Yes Yes
Digital Signature support ^ Yes Yes Yes
Windows Rights Management Services
integration ^
Yes Yes Yes Yes Yes
Information management policies Yes Yes Yes Yes
Document Inspector Yes Yes Yes
Office SharePoint Server integration Yes Yes Yes Yes Yes Yes
Initiate workflow and review processes † Yes Yes Yes
Find, use, and manage information more
easily
Yes Yes Yes Yes Yes Yes
SmartArt™ Diagrams Yes Yes Yes
Save files in PDF and XPS file formats* Yes Yes Yes Yes Yes Yes
Office Themes Yes Yes Yes Yes Yes
Improved Help and user assistance Yes Yes Yes Yes Yes Yes
^ Requires Windows Server 2003 with Windows Rights Management Services
† Requires Microsoft Office SharePoint Server 2007
*You can save as a PDF or XPS file from a 2007 Microsoft Office system program only after you install an add-in. For more information, see Install and use a
PDF or XPS add-in
New or Significantly Improved Features
Office 2007
9/26/2007
25
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis2007 Office Servers
2007 Office Servers
On-premise server with AD integration
Deploy, manage and integrate clients
Relay Manager and Data Bridge
Additive CALs
- Utility Server -
No CAL Required
Collaboration portal + content management
Document lifecycle capabilities
Enterprise search enhancements
Publishing of InfoPath forms
Editing and submitting via browser
Centralized e-Forms catalog and lifecycle management
Manage projects and programs
Control resources and finances
Time and status reporting
Manage projects, programs and applications
Align portfolios with business strategies
Advanced portfolio analytics and optimization
Base CALs
E-Forms services
Spreadsheet publishing and reporting
Business data integration
Project Scope
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisFeatures (Includes Standard & Enterprise Version)
Microsoft Office SharePoint Server (MOSS) 2007
Business
Intelligence Collaboration
Search
PortalBusiness
Forms
Platform
ServicesWorkspaces, Mgmt,
Security, Storage,
Topology, Site Model
Content
Management
BI Reporting & Data Visualization, Reports,
KPIs/Dashboards
Advanced Doc Mgt + Records Management,
Web Content Mgt with Policies and Workflow
Rich and Web Form front-ends,
LOB actions, Enterprise Single
Sign-On
Document Management + Messaging integration,
Offline availability
Enterprise scalability,
Contextual relevance, rich
People and Business data search
Enterprise Portal, Site Directory, My
Sites, Social Networking,
Privacy control
9/26/2007
26
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSharePoint EditionsMicrosoft Office SharePoint Server (MOSS) 2007
Project Scope
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisArchitecture
Microsoft Office SharePoint Server (MOSS) 2007
Core Services
Collaboration
Discussions
Calendars
Presence
Project Mgt
Offline
Operating System Services
Web Parts | Personalization | Master Pages | Provider Framework (Navigation, Security…)
Database services Workflow servicesSearch services
Content Mgt
Authoring
Approval
Web Publishing
Policy & Auditing
Rights Mgt
Retention
Multi-Lingual
Staging
PortalMySites
Targeting
People Finding
Social Networking
Privacy
Profiles
Site Directory
Search
Indexing
Relevance
Metadata
Alerts
Customizable UX
BPM
Rich\Web Forms
Biz Data Catalog
Data in Lists
LOB Actions
Single Sign-On
BizTalk Integ.
BI
Excel Services
Report Center
KPIs
Dashboards
SQL RS\AS Integ.
Data Con. Library
Site Model
RenderingTemplatesNavigationVisual Blueprint
Storage
RepositoryMetadataVersioningBackup
Security
Rights\RolesPluggable Auth.Per ItemRights Trimming
Management
DelegationProvisioningMonitoringStaging
Topology
Config. Mgmt.Farm ServicesFeature PolicyExtranet
APIs
Fields\Forms OM and SOAPEventsDeployment
9/26/2007
27
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCost Summary
Office & MOSS (Microsoft Office SharePoint Server) Costs
Office 2007 MOSS 2007 Office 2007
MOSS
2007
Design, Engineering, & Management $ 59,300 $ 182,066 $ 5 $ 15
3-Yr On-Going Support (incremental) $ - $ 176,400 $ - $ 15
Hardware $ - $ 195,000 $ - $ 16
Software (3-year) $ 5,758,344 $ 733,064 $ 480 $ 61
Application Testing & Remediation $ 30,026 $ - $ 3 $ -
User Training $ 1,290,276 $ 232,061 $ 108 $ 19
IT Staff Training $ 44,385 $ 48,962 $ 4 $ 4
Total $ 7,182,332 $ 1,567,553 $ 599 $ 131
Total Per User
Note: licensing costs do not include SA
$-
$100
$200
$300
$400
$500
$600
$700
Office 2007 MOSS 2007
Co
sts
pe
r U
ser
Office & MOSS Costs
IT Staff Training
User Training
Application Testing & Remediation
Software (3-year)
Hardware
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Estimated allocation of time across 26 business activities (hrs
/ wk)
• Information Workers (30%)
• Structured Task Workers (70%)
Viewed product demonstrations
Productivity discussion
• Discuss issues / opportunities
• Estimated improvement in efficiency (%) due to Vista/Office/SharePoint
Calculate dollar value of the time saved
Discussed potential impact to other KPIs (key performance
indicators)
How We Estimated the Business Benefits
Business Benefits > Workshop
9/26/2007
28
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisBusiness Activity Time
Business Benefits >
12.5 10.5
8.2
1.1
1.6
0.7
16.8
22.8
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
Info Wrkr Task Wrkr
Ho
urs
pe
r W
ee
k
Time by Business Activity -Summary
Non-PC-Related Activities
PC Systems Management
Document-Based Collaboration
Personal Productivity
3.12.1
1.2
0.4
1.0
0.1
0.2
0.0
6.9
7.9
0
2
4
6
8
10
12
14
Info Wrkr Task Wrkr
Ho
urs
pe
r W
ee
k
Time by Business Activity -Personal Productivity
All Other PC-related Activities
User Application Development
Analysis (Excel)
Data & Information Access/collection
Document Creation
4.9
0.6
1.2
0.2
1.2
0.2
0.8
0.1
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
Info Wrkr Task Wrkr
Ho
urs
pe
r W
ee
k
Time by Business Activity -Collaboration
Other
Coordination / Project Mgmt
Workflow (document routing)
Document Collaboration
0.50.3
0.4
0.2
0.3
0.0
0.2
0.1
0.1
0.1
0.1
0.0
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
1.8
Info Wrkr Task Wrkr
Ho
urs
pe
r W
ee
k
Time by Business Activity - PC Management
Availability & Reliability
System UI
Security & Privacy
Mobility & Remote Connectivity
Performance
Support, Self -Help, & Learning
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisIndividual Productivity
Business Benefits > Productivity
Activity
Info
Wrkr
Task
Wrkr
Info
Wrkr
Task
Wrkr
Info
Wrkr
Task
Wrkr
Personal Productivity 32% 30% 12.5 10.5 1.0 0.3
Document Creation 25% 20% 3.12 2.10 13% 0.54 0.25
Document general layout/set-up 5% 5% 0.16 0.11 10% 0.02 0.01
Formatting documents 15% 13% 0.47 0.27 35% 0.16 0.10
Searching for functionality "how do I…" 10% 5% 0.31 0.11 55% 0.17 0.06
Creating graphics 10% 6% 0.31 0.13 55% 0.17 0.07
Typing, thinking 55% 65% 1.72 1.37 1% 0.02 0.01
Data & Information Access/collection 10% 4% 1.25 0.42 14% 0.20 0.06
Internet browsing/viewing 50% 55% 0.62 0.23 5% 0.03 0.01
Searching for documents & folders 20% 15% 0.25 0.06 50% 0.12 0.03
Collecting/combining information 20% 20% 0.25 0.08 15% 0.04 0.01
Finding/accessing/combining data 10% 10% 0.12 0.04 5% 0.01 0.00
Analysis (Excel) 8% 1% 1.00 0.09 25% 0.25 0.02
Data analysis & reporting (Excel/Access-
based)100% 100% 1.00 0.09 25% 0.25 0.02
User Application Development 2% 0% 0.25 0.01 3% 0.01 0.00
Development time (macros, VBA, Access) 100% 100% 0.25 0.01 3% 0.01 0.00
All Other PC-related Activities 55% 75% 6.86 7.88 0% 0.00 0.00
Data entry into LOB-type systems 20% 40% 1.37 3.15 0% 0.00 0.00
Managing email - non-workflow-related 15% 10% 1.03 0.79 0% 0.00 0.00
Working with other applications 25% 30% 1.72 2.36 0% 0.00 0.00
Reading, thinking, etc. 40% 20% 2.75 1.58 0% 0.00 0.00
Time % Hrs-Mins / Wk Time SavedEfficiency
Improve-
ment
9/26/2007
29
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCollaboration
Business Benefits > Productivity
Document-Based Collaboration 21% 3% 8.2 1.1 2.5 0.3
Document Collaboration 60% 60% 4.91 0.63 33% 1.62 0.21
Document collaboration (collaborative authoring,
sharing, reviewing, debating, mark-up, change
consolidation)
60% 60% 2.95 0.38 35% 1.03 0.13
Meetings (document-collab-focus) 35% 35% 1.72 0.22 25% 0.43 0.06
Document management 5% 5% 0.25 0.03 65% 0.16 0.02
Workflow (document routing) 15% 15% 1.23 0.16 28% 0.34 0.04
Workflow activities – paper-based (review,
approval, routing, signature collection)50% 50% 0.61 0.08 5% 0.03 0.00
Workflow activities - electronic 50% 50% 0.61 0.08 50% 0.31 0.04
Coordination / Project Mgmt 15% 15% 1.23 0.16 25% 0.30 0.04
Document-creation-intensive project
coordination/management (issue tracking, task
management, document status)
70% 70% 0.86 0.11 35% 0.30 0.04
Coordination of other business activities 30% 30% 0.37 0.05 0% 0.00 0.00
Other 10% 10% 0.82 0.11 33% 0.25 0.04
Reporting - Disseminating and managing
documentation/reports70% 90% 0.57 0.09 35% 0.20 0.03
Social networking (connecting people, sharing
re-usable knowledge)30% 10% 0.25 0.01 20% 0.05 0.00
Activity
Info
Wrkr
Task
Wrkr
Info
Wrkr
Task
Wrkr
Info
Wrkr
Task
Wrkr
Time % Hrs-Mins / Wk Time SavedEfficiency
Improve-
ment
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisTime Saved by Business Acitivity
Business Benefits > Productivity
Information Worker
As-Is To-Be Saved
%
Savings
Personal ProductivityDocument Creation 3.1 2.6 0.54 17%
Data & Information Access/collection 1.2 1.0 0.20 16%
Analysis (Excel) 1.0 0.7 0.25 25%
User Application Development 0.2 0.2 0.01 3%
All Other PC-related Activities 6.9 6.9 0.00 0%
Total 12.5 11.5 1.00 8%
Document-Based CollaborationDocument Collaboration 4.9 3.3 1.62 33%
Workflow (document routing) 1.2 0.9 0.34 28%
Coordination / Project Mgmt 1.2 0.9 0.30 25%
Other 0.8 0.6 0.25 31%
Total 8.2 5.7 2.51 31%
PC Systems ManagementSupport, Self-Help, & Learning 0.5 0.5 0.07 12%
Performance 0.4 0.3 0.04 11%
Mobility & Remote Connectivity 0.3 0.2 0.04 15%
Security & Privacy 0.2 0.2 0.05 24%
System UI 0.1 0.1 0.01 10%
Availability & Reliability 0.1 0.0 0.02 35%
Total 1.6 1.3 0.23 15%
Non-PC-Related Activities 16.8 16.8 0 0%
Total 39.0 35.3 3.7 9.6%
Info Workers
9/26/2007
30
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSummary of Productivity Benefits
Business Benefits > Productivity
Hrs / Wk
Hrs
Saved /
Wk
%
Savings Value
Con-
version
Factor
Ad-
justed
By User Type
Information Worker 39.0 3.7 9.6% $ 6,759 50% $3,379
Task Worker 35.0 0.8 2.2% $ 1,037 50% $ 519
Total / Average 36.2 1.7 4.6% $ 2,754 50% $1,377
By Enabling Technology
Vista 36.2 0.2 0.6% $ 330 50% $ 165
Office 2007 36.2 0.7 1.9% $ 1,123 50% $ 561
SharePoint (MOSS) 2007 36.2 0.8 2.1% $ 1,301 50% $ 651
Total 36.2 1.7 4.6% $ 2,754 50% $1,377
Value of Time Saved / Yr
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisInformation Workers
Business Benefits > Productivity
3.1
1.2
1.0
0.2
6.9
2.6
1.0
0.7
0.2
6.9
0 1 2 3 4 5
Document Creation
Data & Information Access/collection
Analysis (Excel)
User Application Development
All Other PC-related Activities
Time (Hours / Week)
Individual Productivity
As-Is
To-Be
4.9
1.2
1.2
0.8
3.3
0.9
0.9
0.6
0 1 2 3 4 5
Document Collaboration
Workflow (document routing)
Coordination / Project Mgmt
Other
Time (Hours / Week)
Collaboration
As-Is
To-Be
0.5
0.4
0.3
0.2
0.1
0.1
0.5
0.3
0.2
0.2
0.1
0.0
0.0 0.1 0.2 0.3 0.4 0.5 0.6
Support, Self-Help, & Learning
Performance
Mobility & Remote Connectivity
Security & Privacy
System UI
Availability & Reliability
Time (Hours / Week)
PC System Management
As-Is
To-Be
Comparison of time required to
conduct business activities currently
(As-Is) and with the proposed solutions
(To-Be)
9/26/2007
31
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisIndividual PC Productivity
Business Benefits > Productivity > Key Enabling Features
Activities Vista Office SharePointDocument
creation
Document general layout/set-
up
Formatting documents
Searching for functionality
"how do I…"
Creating graphics
Typing, thinking
Speech Recognition
Tablet PC enhancements
Task panes
The Ribbon Office Fluent™ User Interface
Enhanced ScreenTips
Galleries
Contextual Command Tabs
SmartArt™ Diagrams, Charting
Save files in PDF and XPS file formats
Office Themes
Word Building Blocks
Live Preview
Improved Help and user assistance
Doc Compare
Document Inspector
PowerPoint Slide
Libraries
Data &
Information
Access/collection
Internet browsing/viewing
Searching for documents &
folders
Collecting/combining
information
Finding/accessing/combining
data
Windows Sidebar
Virtual Folders
Enhanced Metadata/Tags
Software Explorer
Indexed Distributed Search
IE 7 - tabs, RSS, restore, scaling
printing
Speech Recognition
Research Library task pane (access to research, thesaurus,
translation)
Search
Data Binding / Live data connections (W)
Open XML Formats
Data Connection Library (E)
InfoPath forms
Enterprise search
Analysis Data analysis & reporting
(Excel/Access-based)
Data Visualization Tools (E)
Sorting options (E)
Rich visualization, Conditional formatting (E)
Access report design tools (Access)
Tracking Application Templates (Access)
Prebuilt database solutions (Access)
Access-SharePoint
integration
User Application
Development
Development time (macros,
VBA, Access)
Open XML Formats
All Other PC-
related Activities
Data entry into LOB-type
systems
Managing email - non-
workflow-related
Working with other
applications
Reading, thinking, etc.
Duet (SAP integration)
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCommunication / Collaboration
Business Benefits > Productivity > Key Enabling Features
Activities Vista Office SharePoint
Document
Collaboration
Document collaboration (collaborative
authoring, sharing, reviewing, debating,
mark-up, change consolidation)
Meetings (document-collab-focus)
Document management
Meeting Space Markup, Compare &
Merge, Revision
Tracking, Send for
Review
Self-service provisioning
Document collaboration/libraries
Lists
Check-in, check-out; Versioning
Office integration
Alerts
MetaData
MySite
Records management
PowerPoint Slide Libraries
Enterprise portal
Workflow
(document
routing)
Workflow activities – paper-based (review,
approval, routing, signature collection)
Workflow activities - electronic
Tablet PC
enhancements
InfoPath
Office workflow
integration
Document Workflow
Web Content Management
Business process forms
Coordination /
Project
Management
Document-creation-intensive project
coordination/ management (issue tracking,
task management, document status)
Coordination of other business activities
Issue tracking
Surveys
Tasks
Presence
Discussion Boards
Meeting spaces
Other Reporting - Disseminating and managing
documentation/reports
Social networking (connecting people,
sharing re-usable knowledge)
Excel integration
Business Data Catalog
Social Networking (Wikis, Blogs, Profiles)
9/26/2007
32
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisPC Systems Management
Business Benefits > Productivity > Key Enabling Features
Activities Vista Office SharePointPerformance Processor/HDD response time
PC start-up, shut-down, resume
Fast start-up, shut-down, sleep
ReadyBoost
SuperFetch (Smart Caching)
Policy-based quality of service for networking
Availability &
Reliability
Recovering from crashes/conflicts
Rework due to lost work
Windows Diagnostics & Repair
Higher Quality Code / Testing
Device Mgmt - Safer driver verification
Reboot Free SW Installs/Updates
Application and Document
recovery, AutoRecover,
Repair and Extract,
Application Error
Reporting, Safe Mode
Security & Privacy Security pre-cautions
Virus, adware and other security issues
Intrusion, unauthorized use, data loss
User Account Protection
Network Access Protection
Hardening
IE 7 (Low Rights, Anti-phishing)
Windows Defender
Firewall improvements
Restrict Permissions
Document inspection
Document encryption
Member management
Mobility & Remote
Connectivity
Remote & wireless connectivity, Network
issues
Laptop shut-down, start-up, wake/resume
Time managing/accessing files for off-line
use
Single sync
Improved Wireless Management
Improved Power Management
Improved Tablet PC capabilities
Network discovery & switching
Tablet PC capabilities
Desktop Usability,
Productivity, &
Efficiency
User Interface navigation
Change OS settings, preferences
Navigation (Flip 3D, Start, Live Previews)
Visuals - AERO, Compositor/Animations
Tablet PC Enhancements
Search
Support, Self-Help,
& Learning
Support time (helpdesk)
Resolution lag time
PC upgrade; OS re-install
Install SW, patches, peripherals, drivers
Self-help - OS "how-to" questions; Peer
support
Windows Diagnostics & Repair
Configuration (Imp Ctrl Panel, Help & Support
Center, Wizards)
Improved Remote Assistance
Improved self-help
Indexed search
Supports future hw/sw/services
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisPotential Impact on Business KPIs
Business Benefits > Key Performance Indicators (KPIs)
Business Objective KPI / Metric Laggard
World
Class As-Is To-Be As-Is To-Be Key Enablers
General Business Effectiveness
Decision-Making Speed /
Reaction Time to Market
Event/Opportunity
Days to accumulate information,
analyze, collaborate, decide, plan
(for collaboration-intensive
decisions)
10.0 5.0 30% 40% 8.5 8.0 All personal productivity & collaboration
Information Availability% of desired information readily
available0.6 0.6 30% 35% 0.6 0.6
Search, MOSS, access integrated
throughout Office
Information Quality% of analytical data with single
trusted access point0.3 0.8 30% 35% 0.4 0.5
Single/trusted/authoritative source for
documents and some data/reports will be
SharePoint; check-in/check-out; versioning
Platform
Records Compliance
(centralized content control)
% of electronic content (shared
documents, reports, web content,
email) that is controlled (retention,
security, reuse, storage) centrally
0.3 1.0 30% 35% 0.5 0.5 MOSS document retention policies
Application delivery agilityTime (days) to deliver applications;
time to start delivery15.0 5.0 50% 70% 10.0 8.0
SoftGrid - avoid coexistance testing; avoid
most manual installations
User desktop experience
satisfaction% of users that are highly satisfied 0.3 1.0 80% 85% 0.8 0.9
SoftGrid, DEM, Vista reliability, productivity
application capabilities
Security# of vulnerabilities (reduce attack
surface)50.0 42.5 73% 78% 55.5 55.9
Service hardening, encryption, IE protected
mode/anti-Phishing, UAP; Restrict
Permissions
Specific Business Process Examples
Mergers & Acquisition
Analysis Speed
Months to complete analysis,
workflows, due diligence,
regulatory approvals, legal docs,
etc.
5.0 3.0 50% 60% 4.0 3.8Document collaboration; workflow; individual
productivity
Project management
effectiveness
% of document-intensive projects
that complete on-time / on-budget0.5 0.7 30% 35% 0.6 0.6
Single source for project documentation,
dashboards, reports (MOSS)
Sales-based document
collaboration EfficiencyTime to respond to RFP 10.0 5.0 30% 35% 11.5 11.8
Document collaboration; workflow; individual
productivity
Industry KPI
Values
Customer
Percentile KPI Value
9/26/2007
33
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Agenda
1. Project Overview
2. Infrastructure Optimization Maturity (IOM) Model
3. Windows Vista
4. SA (Software Assurance) & Vista Enterprise Features
5. MDOP (Microsoft Desktop Optimization Pack)
6. Office 2007 & MOSS (SharePoint)
7. Financial Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Infrastructure• Vista
• SA
• MDOP
Productivity• Office 2007
• SharePoint
(MOSS)
Costs Versus Benefits
Summary of Results >
$370 $-
$335
$31
$1,007
$3,636
$626 $729
$-
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
Costs Benefits Costs Benefits
Infrastructure Productivity
Co
sts
& B
en
efi
ts (
pe
r P
C)
3-Year Costs Versus Benefits
Costs
User Productivity
Other IT Benefits
IT Labor
Costs Benefits Costs Benefits
IT Labor $ 4,434,160 $ -
Other IT Benefits $ 4,018,014 $ 370,988
User Productivity $ 12,079,718 $ 43,627,762
Costs $ 7,509,095 $ 8,749,885
Total $ 7,509,095 $ 20,531,893 $ 8,749,885 $ 43,998,750
Infrastructure Productivity
9/26/2007
34
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSummary of Costs and Benefits
Financial Analysis
Direct
Benefits
Only All Benefits
Costs $ 602 $ 626 $ 729 $ 1,355
Benefits $ 704 $ 1,711 $ 3,667 $ 5,378
Net Benefits $ 103 $ 1,085 $ 2,937 $ 4,023
Payback Period
(months)31 13 7 9
Return on Investment
(ROI)*17% 173% 403% 297%
Discount Rate 10%
NPV $ 3,257
Internal Rate of Return
(IRR)324%
Productivity All
Infrastructure
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisSummary of Costs and Benefits
Financial Analysis
Licensing pricing is based on Select Agreement (piece-meal) not EA pricing
Licensing pricing is only approximate
“SA Features” does not include the value of Upgrade Rights
Costs (3-Yr Total)Vista
Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity
Hardware $ - $ - $ 5 $ - $ 16 $ 22 $ 5 $ 16
Software $ 60 $ 261 $ 39 $ 480 $ 61 $ 900 $ 359 $ 541
IT Labor $ 218 $ - $ 19 $ 11 $ 34 $ 282 $ 237 $ 45
User Labor $ 24 $ - $ 1 $ 108 $ 19 $ 151 $ 24 $ 127
Total $ 301 $ 261 $ 64 $ 599 $ 131 $ 1,355 $ 626 $ 729
Benefits (Annual)Vista
Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity
IT Labor $ 45 $ - $ 78 $ - $ - $ 123 $ 123 $ -
Other IT Benefits $ 59 $ 53 $ - $ 10 $ - $ 122 $ 112 $ 10
User Productivity $ 269 $ - $ 67 $ 561 $ 651 $ 1,547 $ 336 $ 1,212
Total $ 372 $ 53 $ 145 $ 572 $ 651 $ 1,793 $ 570 $ 1,222
Total 3-Year Costs vs. BenefitsVista
Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity
Costs $ 301 $ 261 $ 64 $ 599 $ 131 $ 1,355 $ 626 $ 729
Benefits $ 1,117 $ 158 $ 436 $ 1,715 $ 1,952 $ 5,378 $ 1,711 $ 3,667
Net Benefits $ 816 $ (103) $ 372 $ 1,116 $ 1,821 $ 4,023 $ 1,085 $ 2,937
ROI 271% -39% 585% 186% 1394% 297% 173% 403%
Infrastructure Productivity
9/26/2007
35
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. AnalysisCAL Suites Comparison
Client Access Licenses
SQL (optional for
an additional
charge)
Communication, Collaboration andCompliance
Presence and synchronous communications (IM)
Unified messaging and compliance
Information rights management
Client and server real time monitoring & updates
On-premise Web conferencing
Client, server and edge security
Web-based forms solutions
Business data connectors
Foundation for IT Infrastructure
Platform, group policy, identity, security
Systems management
Enterprise portal and search
Team collaboration sites
Enterprise content management
Security Subscription Suite
Exchange Server Enterprise Edition
Windows Rights Management Services
Desktop Microsoft Operations Manager
Office “Live” Server
Office “Live” Enterprise
Office SharePoint Server
Windows Server
Exchange Server Standard Edition
Systems Management Server
Office SharePoint Server
Project Scope
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Average annual license
cost over 6 years
Assumes licenses will be
purchased twice for the
"License Only" option
Prices are only
approximate
Comparison of Licensing Options
Financial Analysis
Source of licensing data: Microsoft
$-
$50
$100
$150
$200
$250
$300
$350
$400
EA License Only (2x) License + SA
Avg
. Co
st p
er
PC
pe
r Y
ear
Licensing Option Comparison
9/26/2007
36
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Contains all inputs, assumptions,
calculations, data sources, analysis, and
results
No hidden formulas, etc.
Workbook inputs can be modified
• Formulas/analysis are locked and cannot be
modified
The Excel Workbook
Analysis
1. Overview
2. Maturity
3. Vista
4. SA
5. MDOP
6. Office
7. Analysis
Thank You
Andy Hall
HCR - Hall Consulting & Research LLC
Office: (412) 344-5103, Mobile: (412) 427-4106
ahall@hallcr.com, www.hallcr.com
The information provided in this study is “as is” with the understanding that there are no representations or warranties of any kind
either express or implied. Hall Consulting & Research LLC (HCR) and its suppliers disclaim all warranties including, but not limited to,
implied warranties of merchantability or fitness for a particular purpose. HCR and its suppliers do not warrant or make any
representations regarding the use, validity, accuracy or reliability of the tools or the results of the study. In no event shall HCR or its
suppliers be liable for any damages, including those arising as a result of HCR or supplier negligence, whether those damages are
direct, consequential, incidental, or special, flowing from your use of the results of the study or tools provided during the study, even if
HCR or its suppliers has been advised of the possibility of such damages.