Post on 02-Dec-2014
description
Executive Presentation Oracle RightNow
Fixed Scope Cloud Implementation Offering
Agenda
Business Objectives
Oracle’s 3-Step Customer Experience Approach
For Helping You Differentiate in the Marketplace
Let Oracle Connect the Dots for You
Modules in Scope
RightNow Web Experience
RightNow Contact Center Experience
RightNow Engage
Configurations in Scope
Configurations in Scope
Implementation Scope
Common Components
Common Components
Oracle RightNow Knowledge Cloud Service
Overview
Knowledge Management Processes
Oracle RightNow Email Management Cloud Service
Overview
Incident Management Process
Incident Management Process
Oracle RightNow Contact Management Cloud Service
Overview
Contact Management Process
Oracle RightNow Web Experience Cloud Service
Overview
Web Self Service & Customer Portal
Web Self Service & Customer Portal
Web Self Service & Customer Portal
Web Self Service & Customer Portal
Oracle RightNow Analytics Cloud Service
Overview
Analytics
Analytics
Customizations and Configurations (Optional)
Data Conversion/Loading
Oracle RightNow CX Admin Training
Educational Services
Best Business Practices
Best Practices Scorecard
Traditional Deployment Methods
Oracle RightNow Project Methodology
Oracle RightNow Project Methodology
Implementation Services
Implementation Services
Overall Implementation Timelines
Assumptions
Exclusions
Customer Furnished Property & Services
Workstation Compliance and Environment Configuration
Virtuos Project Resources
Your Organization’s Project Resources
Oracle RightNow Universal Tier 1 Sessions Service Period Pool
Oracle RightNow Enterprise Dynamic Agent Desktop CloudService - Hosted Connected Seat
The Virtuos Team
The Virtuos Team
The Virtuos Team
Select Clients
MakeMyTrip.com
Flipkart.com
BookMyShow.com
Questions
Thank you!