Vendor Relationship Management

Abdullah Al BarakatiProject Manager, IN2SOL Ltd.

Established in 2007 and based in Riyadh, KSA Microsoft Certified Gold Partner Focus on Microsoft Business Solutions;

Customer Relationship Management and Vendor Relationship Management Implementations; Portals, Content Management

Life implementation of CRM and VRM in:◦ Government◦ Financial Services◦ Media ◦ Call Center Services

IN2SOL Profile

More-qualified vendors Improve Relationship Lead to ALIGNMENT OF

BUSINESS STRATEGY! Reduced time to contract and execution Reduced time on administrative tasks Early identification of performance issues Lower total cost of ownership (TCO) Visibility into total costs

Why VRM ?

Vendor Acquisition

Vendor Life Managemen

t

Vendor Retirement

The Vendor Management Lifecycle

• Vendor Profile• Contract Negotiation• Vendor Selection• Contract Execution

• Contract Management• Relationship Management

• Vendor Review• Vendor retirement

Reliance on vendors growing (outsourcing trend)

Optimize spending and gain insight into spending

Need to improve vendor performance Mitigate vendor risks Vendor play a key role in the organization Improved vendor performance leads to

improved service delivery

Vendor Management Trends

Tactical, Emerging, Legacy, Strategic:Strategic: – Mission-critical software supplier – Multiple projects/applications – Highly-customized application(s) – Committed and actively contributes to customer

successTactical: Single or limited projects Application(s) not critical or central to business Application(s) easily replaced. Commodity product.

Types and Relationship

360 degree view on all vendors Optimized use of vendor resources/skills Focuses on the entire lifecycle (from vendorRegistration, Classification, Selection and

Eval forwards… Interfaces with many internal business

groups

What is a Strategic Vendor Management

Provides an overview of all active contracts and their corresponding durations. Convenient administration of all contract

types Deadlines are adhered to Process-oriented contract generation Intuitive operation and high degree of user friendliness

Contract Management

Platform benefits

COST

VALUE

Familiar Outlook Interface

Simpler Approach

Shorter Project Timeframes

Less Things To Go Wrong

Works with Existing Microsoft Investments

MINIMIZE RISK

Solutions Screen Shots

Sample Vendor registration process …

Introduction…

Registrant Details

Email with the Code

Company Details

Classifications

Contacts

Legal Docs

Vendors Overview inside VRM

Store and manage all

of your client

information in one single

Outlook interface

Vendor Info

Legal Documents In a single Application

Vendor details…

Integration with Document Mgt System

Leverage existing

infrastructure by

integrating key business

resources like Microsoft SharePoint® for document management

Legal Docs.

Sample Messages...

Report

Reports..

SQLReporting ,Analytical ServicesReport Builder

Demo…