Using a Business Operations Management Approach to

Control, Analyze, and Improve Your Information

John Gatto, CISA, CRISC, Divisional VP Audit Services at HCSC

Bobby Koritala, Sr VP of Operations at Infogix, Inc.

BiographyJohn Gatto, CISA, CRISC,

Divisional Vice President

Audit Services - HCSC

John Gatto has been with Health Care Service Corporation (HCSC) in Chicago, IL since December, 2005. He is responsible for all aspects of

IT Audit for the four Plans comprising HCSC (Illinois, Texas, New Mexico and Oklahoma) and encompasses NAIC / MAR compliance and

testing, risk based audits, advisory engagements for new development projects, coordination of SSAE #16 reviews and E&Y

Year-End Financial Audits. John is a member of a number of Steering Committees within the IT area of HCSC.

BiographyBobby Koritala

Sr Vice President of Operations

Infogix, Inc.

Bobby Koritala joined Infogix in 2009 and leads the Marketing and Product Development Group. Prior to this, Bobby served as the

Director of Risk Technology Solutions at Protiviti, Vice-President of Investments at Open Prairie Ventures, Director of Applied Technology

at Blue Cross Blue Shield, Director of Product Development at Lexis Nexis, and Senior Manager, Software Development at SPSS. Bobby

has a Bachelor of Arts degree in computer science and physics from Coe College, a Master of Science degree from the University of

Wisconsin, and an MBA from Kellogg School of Management.

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We Impact Millions of People. Every Day.

Health insurance claims Property insurance billing Utility billing Bank statements Gift cards Mortgages Purchases at stores Credit card transactions

Why Do We Exist?

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To provide solutions that transform the operations of our customers….thus allowing them to focus on what is most important…….their customers.

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Our Business Operations Management Suite

Key Performance and Risk Indicators

Real-Time Process Performance

Operational Intelligence

Operational Reporting

Analytics

Balancing Reconciliation Exception

Management

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Who We Help

Insight

Control

Executives/Leadership

Directors/Managers

Analysts/Developers

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Functional Areas We Serve

• Operations• Finance• IT

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Environmental Challenges in Core Processes

• Lack of real-time operational reporting

• Lack of visibility into your process level information

• Disparate systems and platforms

• Product centric information silos

• Multiple manual steps and semi-automated controls

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Our Solutions at Work

ManagementProcesses

GovernanceProcesses

Presentation Objectives

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Presentation Objectives

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HCSC Environment

• Very complex infrastructure• Very complex applications• Mainframe and distributed

• Batch• On-line / real time

• Thousands of interface files• ACA expanding that problem

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Relationship

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Infogix Solutions Timeline

Implemented ACR Summary

Implemented ACR Detail

on MVS

Implemented Insight on

13 Interfaces

Developed Data Integrity Policy

Started ACR 4.2 Upgrade

Added Insight to all

1,856 ACR Controls

1982 1993 2009 2010 2011

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• Many problems arising

• New Solutions Needed

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Presentation Objectives

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NAIC MAR and IT Audit

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What is NAIC MAR?

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HCSC Audit Plan

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NAIC MAR Interfaces

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MAR Interface

Data transmission or feed into a financially significant application, job, or process.

SYSTEM AData IT Controls Data

Duplicate File

Balancing

Missing File

SYSTEM B

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Interface Metrics

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2012 MAR Overview

Application Interfaces ITG GC’s Non-ITG GC’s

50 unique targetsystems

110 interfaces balancing duplicate file missing file

5 reports for adminpurposes

Actuary Dearborn National Hallmark Provider Services

IAM (68 applications) Reliance for E&Y

SOC-1 – 25 Financial -19

Non-reliance - 24 Risk Management Strategic Planning Physical Security Incident Management Change Management Release Management IT Operations AS/400 SDM

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Interface Audits - Back in The Day…

John Gatto, 2006

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Real Ugly

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Real Ugly

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Interface Audit Challenges

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Presentation Objectives

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Use of Insight

Using Insight

ITG Corporate Governanc

e

IT Audit

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NAIC MAR Project and Insight

• Identified Deficiencies by Internal and External Audit

• Implemented 3 Types of Controls– Missing File Check– Duplicate File Check– Balancing

• Developed coordinated process with Corporate Governance, Internal Controls Evaluation, Internal Audit and ITG Controls group.

• Needed ease of monitoring and testing

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Benefits of Insight

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View of Controls labeled by Source to Target System

A red gauge indicates an error. The green gauge indicates no errors. An empty gauge indicates that the controls haven’t processed yet for the time frame specified within the filter.

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Subview:

Balancing, Duplicate Check and Missing File Checks

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Execution Results: Job Name, Execution Date, Time and Return Code

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Drill Down to Return Code and Error Message

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ACR Reports – Detailed Information

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Resolution Notes

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Looking Ahead

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Looking Ahead

• Implement ACR Unix Controls

• Insight Upgrade 6.3: Send Non ACR Controls to Insight

• Insight Upgrade 6.3: Link to Help Desk

• Continued Development of ACR and Insight Controls

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Typical Areas of Application

Claims Data Warehouse Actuarial

Reserves Billing Statements Payments Commissions Provider

Services

Member Services General Ledger Financial Reporting Compliance SOX NAIC MAR Audit Enrollment

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How We are Different

• Provide real-time end-to-end process level performance measurement and visibility

• Real-time operational insight into errors and process inefficiencies caused by disparate systems and product silos

• Automate reporting, reconciliations, and controls across your critical business processes

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Putting it all Together

InfogixBusiness Operations

Management Solution

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Sampling of Our Customers

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About Infogix

Based in Chicago area Many customer relationships > 20

years Customers include:

• 20 of the Fortune 100• 7/10 of top Commercial Banks• 6/10 of top P & C Insurers • 3/10 of top Health Insurers

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Questions?