User Requirements

is a FallacyVIJAY GEORGE

2016 OKLAHOMA CITY INNOTECH

NOVEMBER 1, 2016

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Do users know what they want?

Is it really a fair ask?

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What are you really asking …

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What you ended up with

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Needed paradigm shift

Business Case and Governance

Requirements and Features

Development Cycle

User’s role in the system

IT’s role in the business

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Business Case and Governance

Business case usually doesn’t say

make it work like it’s worked for the

last 20 years

We tend to assign project SMEs

from those knows the current

system really well

Without Leadership and

Governance they will steer toward

what they know

Importance of Organizational and

Human Change Management

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Requirements and Features

Long feature list hardly used…

Feature List

Usa

ge

Long memory of what

happened in back in ’99

“I better get it now since it will

be another 10 years before

they listen to me again”

Proud of what they have created over the years

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Development Cycle:

Building bridges and building software

Define Build Test Deploy

User’s role in the system

We tend to try to translate the physical

experience into the requirements for the system

User is not outside the system

Virtual changes the physical experience

Human Computer Interface has to be

experienced

User experiences of the system will be different

Leave room to learn through experience

Evolutionary nature of Change

Lessons from the startup world…

MVP

Experiencing it changes the requirements

Things change

Users learn

Development team learn

IT’s view of Business: Customer Service

Is that a good idea?

IT’s role in the business: Partnership

A better idea … IT is an integral part of the business

not separate that needs alignment

Most IT projects are business

transformation projects not just a

technology installation

Clear trade-offs help the business

make better choices

Trusted Partner vs. Service Provider

Why is everyone moving to Agile

Turn bigger projects into smaller cycles

Developers have to demo along the way

User’s experience changes the requirements

Recognizes the human part of the system

User and Developer part of the same team

Waterfall and Agile

Paradigm shift

Business Case and Governance

Leadership and Change Management

Requirements and Features

MVP and evolution through experience

Development Cycle

Iterative approach with teaming developers / users

User’s role

Recognize the human is an Integral part of the system

IT’s role in the Business

Partner and Trusted Advisor

Thank You

Contact Information:

Vijay George

Partner

Stratamation

360 Nueces Street, Suite-3010

Austin, Texas 78701

Vijay.George@stratamation.com

Phone: 512-297-8009

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