Post on 06-Apr-2018
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Communication for the open minded
Siemens Enterprise Communicationswww.siemens.com/open
DocumentationHiPath 500, HiPath 3000, HiPath 5000optiPoint 500 entry
Operating Instructions
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Before You Begin
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Before You BeginThese operating instructions describe the optiPoint 500 entry telephone on yourHiPath 500 and HiPath 3000 / 5000.They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of thefollowing reasons: The function has not been configured for your telephone - please contact your service
personnel. Your communications platforms does not support this function - please contact your
service personnel.
Important Notes
CE (customer equipment) does not continue to support emergency dialing after loss ofmains power, if battery back up and power fail switchover to emergency analogue phonesis not available.
Never allow the telephone to come into contact with staining or aggressive liquids such ascoffee, tea, juice, or soft drinks.For information on telephone maintenance Page 64 .
The information provided in this document contains merely general descriptions or charac-teristics of performance which in case of actual use do not always apply as described orwhich may change as a result of further development of the products.An obligation to provide the respective characteristics shall only exist if expressly agreedin the terms of contract.
Do not operate the telephone in environments where there is a danger ofexplosions.
Use only original Siemens accessories. Using other accessories may causea hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems,contact the service personnel.
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Before You Begin
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Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the CEmark.
This device has been manufactured in accordance with our certified environ-mental management system (ISO 14001). This process ensures that energyconsumption and the use of primary raw materials are kept to a minimum,thus reducing waste production.
All electrical and electronic products should be disposed of separately fromthe municipal waste stream via designated collection facilities appointed bythe government or the local authorities.The correct disposal and separate collection of your old appliance will helpprevent potential negative consequences for the environment and humanhealth. It is a precondition for reuse and recycling of used electrical and elec-tronic equipment.For more detailed information about disposal of your old appliance, pleasecontact your city office, waste disposal service, the shop where you pur-chased the product or your sales representative.The statements quoted above are only fully valid for equipment which is in-stalled and sold in the countries of the European Union and is covered bythe directive 2002/96/EC. Countries outside the European Union may haveother regulations regarding the disposal of electrical and electronic equip-ment.
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Contents
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Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .8optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Calls Basic Functions . . . . . . . . . . . . . . . .11Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 12Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 13On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 15Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 17Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 18
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 20
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Making Calls Convenience Functions . . . . . . . . . 21Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 21Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Answering Calls from the Entrance Telephoneand Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 25Talking to Your Colleague with Discreet Calling(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 26
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 27Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 28Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 29Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 29Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 30Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 31Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 33Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 34
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Saving Function, Procedures and Appointment . . 36Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Displaying and Assigning Call Charges . . . . . . . . . 37Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .38Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Silent Monitor (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 40Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 40Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 41Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Other Functions/Services . . . . . . . . . . . . . . . .42Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Delete received messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 43Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Resetting Services and Functions(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 45Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 46Using System Functions from the Outside(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 46Controlling Connected Computers or Other Programs and TelephoneData Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Communicating with PC Applications over a CSTA Interface . . . . . . . . 49Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 50Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 51
Using Team Functions. . . . . . . . . . . . . . . . . . . . . . . . .52Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 53
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 53Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Team and Executive/Secretary Functions WithAssigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . .55Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Transferring Calls Directly to the Executive (Only in an Executive/SecretaryGroup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 56Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Special Functions in the LAN(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 60Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 61Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Documentation in Internet . . . . . . . . . . . . . . . . . . . . . 63
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Overview of Functions and Codes (Alphabetical) . 68
FCC and Industry Canada Compliance. . . . . . . . . . . 75FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Basic operating instructions
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Basic operating instructions
optiPoint 500 entry control panel
Keys fortelephone settings
Keypad
Handset
Speakerfor ring tones
Eight fixed function keys:ConsultationRedialMessage WaitingCallbackSpeed DialMuteSpeakerRelease
LEDs
Your service personnel can customize the default assignment to meet yourpreferences and requirements following order placement.
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Basic operating instructions
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Step by Step
How to Use these OperatingInstructionsYou will find a graphic representation of the steps in log-ical sequence in the left column. Below is an explana-tion of the symbols:
n Lift the handset (off-hook).t Replace the handset (on-hook).s Conduct a call.
o Enter a telephone number or code.dd Enter the PIN.
u or v Press volume controls on the telephone.w You hear a tone.
A long tone (positive confirmation tone) confirms thatyou have successfully activated a function or procedure.A short tone (negative confirmation tone) indicates thatthe function or procedure was rejected.
Press the key.
Press the illuminated key.
Press the flashing key.
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Step by Step
Basic operating instructions
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Accessing Functions... With CodesYou can activate the functions of your system by enter-ing codes such as:
qmk DND (do not disturb) on.rmk DND (do not disturb) off.
All codes to activate or enable functions are always in-troduced by pressing the star key, and all codes to de-activate, disable or delete functions are always enteredstarting with the pound key.
An alphabetically ordered overview of all functions andtheir corresponding codes can be found in theAppendix ("Overview of Functions and Codes(Alphabetical)" Page 68 = Quick-Reference OperatingInstructions).
... With Function KeysFunctions for which a key has been set up can be ac-cessed directly as follows.
Press the "consultation hold" key. The function is exe-cuted, provided this is possible in the current situation.
If your service personnel has changed the defaultassignments and saved functions on keys in ac-cordance with your requests or requirements,you can execute these functions by pressing theappropriate keys.
Consultation
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Making Calls Basic Functions
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Step by Step
Making Calls Basic Functions
Making and Answering CallsSpecial default ring signaling is set for your telephone:
When you receive an internal call, your telephonerings once every four seconds (single-tone se-quence).
When you receive an external call, your telephonerings twice in rapid succession every four seconds(dual-tone sequence).
When you receive a call from the entrance tele-phone, your telephone rings three times in rapidsuccession every four seconds (triple-tone se-quence).
If a call is waiting, you hear a short tone (beep) everysix seconds.
Answering a Call
The telephone rings.
n Lift the handset.u or v To raise or lower the volume, keep pressing the keys un-
til the desired volume is set.
Your service personnel can adjust the ring ca-dence for external and internal calls for you. Inother words, different ring cadences can be setfor different internal callers.
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Step by Step
Making Calls Basic Functions
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Open Listening in the Room During aCallYou can let other people in the room join in on the call.Let the other party know that you have turned on thespeaker.
Precondition: You are conducting a call with the hand-set.
Activating this function:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Speaker
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Making Calls Basic Functions
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Step by Step
Dialing Numbers/Making Calls
Answering a Call With the Handset
n Lift the handset.o Internal calls: Enter the station number.
External calls: Enter the external code and the stationnumber.
The called party does not answer or is busy:
t Replace the handset.or
Press the key.
On-Hook Dialing
o Internal calls: Enter the station number.External calls: Enter the external code and the stationnumber.
The other party answers with speaker:
n Lift the handset.The called party does not answer or is busy:
Press the key. The LED goes out.or
Press the key.
Ending the call
t Replace the handset.or
Press the key.
Release
Speaker
Release
Release
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Step by Step
Making Calls Basic Functions
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Redialing a NumberThe last three external telephone numbers dialed arestored automatically.You can redial them simply by pressing a key.
n Lift the handset.Press this key.
Turning the Microphone On and OffTo prevent the other party from listening in while youconsult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfreemicrophone.
Precondition: You are conducting a call. Themicrophone is switched on.
Press the key. The LED lights up.
Turning off the mute:
Press the illuminated key. The LED goes out.
Calling a Second Party(Consultation Hold)You can call a second party while engaged in a call. Thefirst party is placed on hold.
Press the key. LED flashes.
o Call the second station.Return to the first party:
Press this key and wait two seconds.
or (depending on the configuration)Press the key twice.
Redial
If this feature is configured (contact the servicepersonnel), accounts codes entered are alsosaved Page 37 .
Mute
Mute
Consultation
Consultation
Consultation
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Making Calls Basic Functions
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Step by Step
Switching to the Party on Hold (Toggle) qf Press the key. Enter the code. LED continues to flash.
Combining the calling parties into a three-partyconference
qg Press the key. Enter the code. The LED goes out.Connecting the other parties to each other
t Replace the handset.
Transferring a CallIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.
Press the key. LED flashes.
o Enter the number of the party to which you want totransfer the call.
s Announce the call, if necessary.t Replace the handset.
Consultation
Consultation
Consultation
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Step by Step
Making Calls Basic Functions
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Call Forwarding
Using Variable Call ForwardingYou can immediately forward internal or external calls todifferent internal or external telephones (destinations).(External destinations require special configuration inthe system).
n Lift the handset.qe Enter the code.
e or f or g Enter the line type you wish to use: 1 = all calls,2 = external calls only, 3 = internal calls only
o w Enter the destination number (without the external code).Deactivating call forwarding:
n Lift the handset.re w Enter the code.
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 58 !
When call forwarding is active, a special dial tonesounds when you lift the handset.
If DID DTMF is active (contact the service per-sonnel), you can also forward calls to this desti-nation. Destinations: fax = 870, DID = 871,fax DID = 872.
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Making Calls Basic Functions
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Step by Step
Using Call Forwarding No Reply (CFNR)
Calls that are not answered after three rings (=default,can be adjusted by service personnel) or that are re-ceived while another call is ongoing can be automatical-ly forwarded to a specified telephone.
n Lift the handset.qhmi Enter the code.
o w Enter the destination number. Enter the internal station number for internal desti-
nations Enter the external code and the external station
number for external destinations
t Replace the handset.Deactivating Call Forwarding No Reply:
n Lift the handset.rhmi w Enter the code.
t Replace the handset.
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Step by Step
Making Calls Basic Functions
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Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Num-
bers (MSN) (Not for U.S.)If this function has been configured (contact the servicepersonnel), you can forward calls to your assignedmultiple subscriber number (MSN) (DID number)directly within the carrier network.For example, you can forward your phone line to yourhome phone after business hours.
n Lift the handset.
qjh Enter the code.e or f or g Enter the line type you wish to use:1= immediate, 2 = on no answer, 3 = on busy
o Enter your DID number.o w Enter the destination number (without the external
code).
Deactivating call forwarding:
n Lift the handset.rjh Enter the code.
e or f or g Enter the activated call forwarding type.1= immediate, 2 = on no answer, 3 = on busy
o w Enter your DID number.
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Making Calls Basic Functions
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Step by Step
Using CallbackIf a user is busy or is not answering, you can store anautomatic callback. This feature saves you from havingto make repeated attempts to reach the user.You receive a callback, When the other party is no longer busy When the user who did not answer has conducted
another call.
Storing a CallbackPrecondition: You have reached a busy line or nooneanswers.
Press the key. The LED lights up.
or
qilPress the key. LED flashes. Enter the code.
Answering a CallbackPrecondition: A callback was saved. Your telephonerings. The Callback key lights up (if present).
n Lift the handset. You hear a ring tone.
Deleting (All) Stored Callbacks
n Lift the handset.ril w Enter the code.
When configured (contact your service person-nel), all callback requests are automatically delet-ed overnight.
Callback
Consultation
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Step by Step
Making Calls Basic Functions
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Telephone Settings
Adjusting the Ring Volume
u or v Press one of these keys while the phone is idle.e Press the key.
u or v To raise or lower the volume, keep pressing the keys un-til the desired volume is set.
u v simultaneously Save.
Adjusting the Ring Tone
u or v Press one of these keys while the phone is idle.f Press the key.
u or v To adjust the ring tone, keep pressing the keys until thedesired ring tone is set.
u v simultaneously Save.
Adjusting the Receiving Volume During a Call
You are engaged in a call.
u or v To raise or lower the volume, keep pressing the keys un-til the desired ring tone is set.
u v simultaneously Save.
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Making Calls Convenience Functions
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Step by Step
Making Calls ConvenienceFunctions
Making Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.
n Lift the handset.qim Enter the code.o Enter the number of the telephone that is ringing.
Rejecting Calls
You can reject calls which you do not wish to take. Thecall is then signaled at another definable telephone(contact the service personnel).
The telephone rings.
Press the key.
If a call cannot be rejected, your telephone will continueto ring.
Using the Speakerphone
A colleague addresses you directly over the speakerwith a speaker call. You hear a tone before the an-nouncement.
You can respond with the handset or in speakerphonemode.
nLift the handset and answer the call.
Accepting calls in a team Page 53 .
Release
Placing a speaker call to a colleague Page 25 .
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Making Calls Convenience Functions
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Answering Calls from the Entrance Telephoneand Opening the DoorIf an entrance telephone has been programmed, youcan use your telephone to speak to someone at theentrance telephone and to activate a door opener.If you are authorized to activate a door opener (contactthe service personnel), visitors can open the door them-selves by entering a 5-digit code (e.g. using a DTMFtransmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
n Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.
or
n Lift the handset after more than thirty seconds.o Dial the entrance telephone number.
Opening the door from your telephone during a callfrom the entrance telephone:
qjePress the key. LED flashes. Enter the code.
o w Dial the entrance telephone number.
Opening the door with a code (at the door):
o After ringing the bell, enter the five-digit code (using thekeypad or a DTMF transmitter). Depending on how thedoor opener has been programmed, a doorbell call sig-nal may or may not be forwarded.
Consultation
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 62 !
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Step by Step
Activating the door opener:
n Lift the handset.qlm Enter the code.
o Dial the entrance telephone number.o w Enter the five-digit code. Default code = "00000" (con-
tact the service personnel).
e or f Enter the type of door opener. 1 = enable with ring,2 = enable w/o ring = You can also open the door with-out a doorbell ring.
Deactivating the door opener:
n Lift the handset.rlm Enter the code.
o w Dial the entrance telephone number.
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Making Calls Convenience Functions
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Dialing Numbers/Making Calls
Speed-Dial
Using Station and System Speed-Dial Numbers
Precondition: You have stored station speed-dial num-bers Page 24 or the service personnel has storedsystem speed-dial numbers.
n Lift the handset.Press the key.
or
qk Enter the code.o Enter a speed-dial number.
"*0" to "*9" = station speed-dialing."000" to "999" = system speed-dialing (contact the ser-vice personnel).
If applicable Suffix-dialing
o If necessary, you can suffix-dial additional digits (for ex-ample, the users extension) at the end of the saved sta-tion number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries aremade within 4 or 5 seconds.
Storing Station Speed-Dial Numbers
You can store the ten numbers which you use the mostand dial them using your own station speed-dial num-bers: *0 through *9 Page 24 .
n Lift the handset.qmf Enter the code.
o w Enter the speed-dial number you wish to use ( *0 to*9).
o w First enter the external code and then the external sta-tion number (wait approx. 5 seconds).
Speed-dial
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Step by Step
Using MailboxesIf there are messages waiting for you, you will hear aspecial dial tone (continuous buzzing) when you lift thehandset.
n w Lift the handset.rjlg Enter the code.
orPress the illuminated key.
This connects you to the sender of the message or themailbox system.
Talking to Your Colleague With a Speaker CallYou can make a loudspeaker announcement through aloudspeaker if connected (ask the service personnel), orto an internal user with an system telephone withoutany action on their part.
n Lift the handset.
qldEnter the code.
o w Enter the station number.
Talking to Your Colleague with DiscreetCalling(Not for HiPath 500)If this function has been configured (ask your servicepersonnel), you can join an ongoing call conducted by
an internal user at a system telephone with display. Youcan listen in unnoticed and speak to the internal userwithout being overheard by the other party (discreetcalling).
n Lift the handset.qmhi Enter the code.
o Enter your internal station number.
Message Waiting
Your service personnel can protect your tele-phone against discreet calling.
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Automatic Connection Setup (Hotline)If this function is configured (contact the service per-sonnel), the system automatically sets up a connectionto a preset internal or external destination.
n Lift the handset.Depending on the setting, the connection is either setup immediately or only after a preset period of time(hotline after a timeout).
Reserve Trunk
If this feature is configured (contact the service person-nel), you can reserve a busy trunk for your own use.When the trunk is free, you receive a call.
n Lift the handset.o Enter the external code. The external trunk is busy; you
hear a busy signal tone. Wait about 5 seconds until thebusy tone ends.The trunk is reserved.
t Replace the handset.When the reserved trunk becomes free:
Your telephone rings.
n Lift the handset. You hear the CO dial tone.o Enter the number of the external station.
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Step by Step
Assigning a Station Number (Not for U.S.)If this function has been configured (contact the servicepersonnel), you can selectively assign a specific num-ber (DID number) to your telephone before making anexternal call. The assigned number then appears on thecalled partys display.
n Lift the handset.qhe Enter the code.
o Enter the DID number you wish to use.
o Dial the external number.Associated Dialing/Dialing AidIf this function has been configured (contact the servicepersonnel), you can use your telephone as a dialing aidfor other telephones.
n Lift the handset.
qjk Enter the code.o w Enter the internal station number of the party for whomyou want to dial.
o Enter the number you wish to dial (external numberwith external code).
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During a Call
Using Call WaitingCallers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either endthe first call or place it on hold and resume the call lateron.You can also bar call waiting or the call waiting tone
Page 29 .
Accepting a Waiting Call (Camp-On)Precondition: You are engaged in a phone call and heara tone (every six seconds).
Ending the first call and answering the waiting call:
t Replace the handset. Your telephone rings.n Answer the second call. Lift the handset.
Placing the first call on hold and answering the sec-ond call:
qiiPress the key. LED flashes. Enter the code.
You are connected to the call waiting party immediately.The first party is placed on hold.
Ending the second call and resuming the first one:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Consultation
Consultation
Consultation
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Step by Step
Preventing and Allowing Call Waiting(Automatic Camp-On)If this function has been configured (ask the service per-sonnel), you can prevent or allow a second call
Page 28 from being signaled by automatic camp-onduring an ongoing call.
n Lift the handset.rhmd
or qhmd
w
Enter the code to "prevent" or "allow" call waiting.
Turning the Call Waiting Tone On and OffYou can suppress the call waiting tone every six sec-onds for external calls. A one-time special dial tone thenalerts you to the waiting call.
n Lift the handset.qlk or rlk w Enter code for "tone off" or "tone on".
Parking a CallYou can park up to ten calls, either internal, external, orboth. Parked calls can be displayed on and picked upfrom another telephone. This feature is useful if youwant to continue a call at another phone.
Precondition: You are conducting a call.
qij
Press the key. LED flashes. Enter the code.
d ... m w Enter the number of the park slot (0 - 9) and make a noteof it.If the park slot number you entered is already beingused, you will hear the negative confirmation tone.Please enter another number.
t Replace the handset.
Consultation
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Retrieving a Parked Call
Precondition: One or more calls have been parked. The
telephone is idle.n Lift the handset.
rij Enter the code.d ... m Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-not retrieve the call.
Picking up (Retrieving) a Held Call
Precondition: One or more calls have been parked. Thetelephone is idle.
n Lift the handset.
qjg Enter the code.o Enter the line number you noted earlier.
Conducting a ConferenceIn a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal orexternal users.
n Lift the handset.o Call the first party.Press the key. LED flashes.
o Call the second station. Announce the conference. qg Press the key. Enter the code. The LED goes out.
A tone sounds every 30 seconds to indicate that a con-ference is in progress. Contact the service personnel for
instructions on how to turn it off.
If a parked call is not picked up, after a specificperiod of time the call is returned to the tele-phone from where it was parked (recall).
Consultation
Consultation
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Step by Step
If the second party does not answer:
Press this key and wait two seconds.
or (depending on the configuration)Press the key twice.
Adding Up to Five to the Conference (Initiator Only)
Press the key. LED flashes.
o Call the new party. Announce the conference. qg Press the key. Enter the code. The LED goes out,
etc.
Leaving a Conference
t Replace the handset.Ending a Conference (Initiator Only)
rg Press the key. LED flashes. Enter the code.Removing the ISDN Central Office Party
From the ConferencePress the key. LED flashes.
qhme Enter the code.
Activating Tone Dialing/DTMF Suffix-DialingYou can transmit dual-tone multifrequency ( DTMF )signals to control devices such as an answeringmachine or automatic information system.
s You have set up a connection.
qigPress the key. LED flashes. Enter the code.
o You can use the keys "0" through "9", " *", and "#" totransmit DTMF signals.
Consultation
Consultation
Consultation
Consultation
Consultation
Consultation
Consultation
Ending the call also deactivates DTMF suffixdialing.
Your system may be configured so that you canstart DTMF suffix-dialing immediately aftersetting up a connection.
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Recording CallsIf configured (contact the service personnel), you canrecord calls.Precondition: You are conducting a call.
Press the key. LED flashes.
qhmg Enter the code.An announcement notifies you and the person you arespeaking with that recording has begun. A beep willalso sound every 15 seconds until recording has con-cluded.
Ending Recording
Press the key. LED flashes.
Press the key. The LED goes out.
Playback
The steps required for playing back a recording dependon the voice memory system (see the correspondingOperating Manual or Page 25 ).
Consultation
While a call is being recorded, a third party can-not be added to the call.
Consultation
Consultation
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Step by Step
After a Speaker Call (Announcement) in aGroupIf this function has been configured (contact the servicepersonnel), you can use a speaker call (announcement,
Page 25 ) to announce a call in progress to a group ofusers Page 52 .After a member of the group has accepted the call re-quest, you can transfer the waiting party.
Precondition: You are conducting a call.
qld
Press the key. LED flashes. Enter the code.
o w Enter the groups station number.
s Announce the call.When a member of the group accepts the call, you areconnected to this party.
t Replace the handset.
Trunk Flash (Not for HiPath 500)To activate ISDN-type services and features through thenetwork carriers analog trunks or those of other com-munications platforms (such as "consultation hold"), youmust send a signal to the trunks before dialing the ser-vice code or telephone number.
Precondition: You have set up an external connectionvia an analog line.
qiePress the key. LED flashes. Enter the code.
o Enter the service code and/or telephone number.
Consultation
If the connection between the two other partiesis not established within 45 seconds, the callfrom the first party returns to you (recall).
Consultation
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If You Cannot Reach a Destination
Call Waiting (Camp-On)It is important that you reach the called party, but thenumber is busy.
n Lift the handset.o Enter the internal station number.
Wait (approx. 5 seconds) until the busy tone is followedby the ring tone.
The called party can then respond Page 28 .
Busy Override - Joining a Call in ProgressThis function is only available if it has been configuredby the service technician (contact the service person-nel).
Precondition: You have dialed an internal number andhear a busy signal. It is important that you reach thecalled party.
qjf wPress the key. LED flashes. Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.If the called party has a system telephone with display,the following appears on the screen: "Override: (stationno. or name)".
You can now start talking.
The called party can prevent automatic call wait-ing Page 29 .
If this feature is configured (contact the servicepersonnel), you will hear the ring tone immedi-ately.
Consultation
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Step by Step
Using Night AnswerWhen night answer mode is active, for example duringa lunch break or after office hours, all external calls areimmediately forwarded to a specific internal telephone(night station). The night station can be defined by theservice personnel ( standard night answer service) or byyou (temporary night answer service).
Activating this function:
n Lift the handset.qhh Enter the code.
o w Enter the destination number (= temporary night an-swer service) within 5 seconds.
or
q w Enter the code or use the default (= standard night an-swer service).Deactivating this function:
rhh w Enter the code.
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 59 !
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Step by Step
Saving Function, Procedures and Appointment
36
Saving Function, Procedures andAppointment
Appointments Function
Saving AppointmentsYou can tell your telephone to give you a call when youwant to be reminded of an appointment Page 36 .To do this, you need to save the time you want the callto be made. The appointment can be set for any timewithin the next 24 hours.
n Lift the handset.qhj Enter the code.
o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)or 1430 for 14.30 (= 2.30 p.m.).
f or k If the selected language is "US English" (ask the servicepersonnel) enter the code 2 for "am" or 7 for "pm".
wDeleting and checking a saved appointment
n Lift the handset.rhj w Enter the code.
Using Timed RemindersPrecondition: You must have saved a timed reminder
Page 36 . The current time is the time stored.
n t Your telephone rings.Lift the handset and replace it again.
If you fail to answer the timed reminder, it re-peats five times and is then erased.
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Displaying and Assigning Call Charges
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Step by Step
Displaying and Assigning CallCharges
Dialing with Call Charge AssignmentYou can assign external calls to certain projects.
Precondition: The service personnel has set upaccount codes for you.
n Lift the handset.qjd Enter the code.
o Enter the account code.If applicable
r w Press this key (may be needed, depending on the con-figuration; contact the service personnel).
o Enter the number of the external station.You can also enter the account code during anexternal call.
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Private Sphere/Security
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Private Sphere/Security
Turning Do Not Disturb On and OffYou can activate the do not disturb function if you do notwant the receive any calls. When do not disturb is acti-vated, internal callers hear a busy signal and externalcallers are rerouted to a telephone assigned for this pur-pose (contact the service personnel).
n Lift the handset.
qmk or rmk w Enter the code for "on" or "off".
Caller ID SuppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. Thefeature remains active until you deactivate it.
n Lift the handset.qlj or rlj w Enter code for "suppress" or "restore".
Silent Monitor (Not for HiPath 500)If this function has been configured (contact the servicepersonnel), you can join a call already in progress at aninternal station and listen in unnoticed.
n Lift the handset.qmhh Enter the code.
o Enter the internal station number.
When you lift the handset, a special dial tone(continuous buzzing) reminds you that "do notdisturb" is active.
Authorized internal callers can automaticallyoverride the "do not disturb" function after fiveseconds.
The service personnel can turn caller ID suppres-sion on and off for all telephones.
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Private Sphere/Security
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Step by Step
Monitoring a RoomA telephone can be used to monitor a room. The func-tion must be activated on the telephone that you wantto monitor.Calling this telephone lets you hear what is going on inthe room.
Activating the telephone to be monitored:
n Lift the handset and direct it towards the noise source.qll w Enter the code.
Deactivating the telephone to be monitored:
t Replace the handset.Monitoring the room:
n Lift the handset.o Enter the internal number of the telephone in the room
you wish to monitor.
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Private Sphere/Security
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Trace Call: Identifying AnonymousCallers (Not for U.S.)You can have the carrier identify malicious external call-ers. You can save the callers station number during thecall or for 30 seconds after the call ends. However, it isessential that you do not replace your handset duringthis time.
s You are engaged in an external call.
qlh
Press the key. LED flashes. Enter the code.
Locking the Telephone to PreventUnauthorized UseYou can prevent unauthorized persons from using yourtelephone during your absence.
Precondition: You must have configured a personalidentification number (PIN) for your telephone
Page 41 .
To lock and unlock the telephone:
n Lift the handset.
qjjor
rjjEnter the code for "lock" or "unlock".
o w Enter the telephone lock PIN Page 41 .
Consultation
After you have finished tracing the call, the datais stored on the carriers system. Now contactthe service personnel.
While the telephone is locked, a special dial tonesounds when you lift the handset. You can con-tinue to dial internal numbers as usual.
An authorized party Page 41 can also lock andunlock your telephone.
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Private Sphere/Security
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Step by Step
Locking Another Telephone to PreventUnauthorized UseIf this function has been configured (contact the servicepersonnel), you can lock other telephones to preventunauthorized use, and later unlock them again.
You can use this function to unlock the telephone for us-ers who have locked their telephones and then forgot-ten their PINs.
n Lift the handset.
qmhg Enter the code.o Enter the internal number of the telephone that youwant to lock or unlock.
q Enter the code for "Changeover on".or
r Enter the code for "Changeover off".
Saving Your PINTo use the functions to prevent unauthorized persons from using your
telephone Page 40 to use another telephone like your own Page 43 to change your call number Page 44
you need to enter a personal identification number,which you can save yourself.
n Lift the handset.qmg Enter the code.
o Enter the current five-digit PIN.If you have not yet assigned a PIN, use the PIN "00000"the first time you enter it.
o Enter the new PIN.o Repeat the new PIN.
If you forget your PIN, contact the service per-sonnel, who can reset your PIN to "00000".An authorized party Page 41 can also lock andunlock your telephone.
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Using Other Functions/Services
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Using Other Functions/Services
Sending a MessageYou can send short text messages (infotexts) to singleusers or groups of users who have system telephones.On system telephones with no display (e.g.optiPoint 500 entry), on ISDN, pulse or tone dialing tele-phones, transmitted text messages will be saved as acallback request.
nLift the handset.
qjl Enter the code.o Enter the internal station number of the recipient or
group.
d ... m w Select the preprogrammed message (which can bechanged by the service personnel). Enter the code. Forexample:
Deleting Sent MessagesYou can delete messages that have already been sentso the recipient does not get them.
n Lift the handset.rjle w Enter the code.
0 = Please callback 5 = Fax waiting
1 = Someone is waiting 6 = Dictation please2 = Appointment 7 = Please come see me3 = Urgent call 8 = Please make copies4 = Do not disturb 9 = Ready to depart
Texts sent to groups can be deleted only by theoriginator.
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Using Other Functions/Services
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Step by Step
Answering MessagesIf you have received any messages, the button "mes-sages/info" will light up. After lifting the receiver you willhear a special dial tone or an announcement.
n w Lift the handset.rjlg Enter the code.
orPress the illuminated key.
This connects you to the sender of the message or themailbox system.
Delete received messagesYou can delete messages sent to you; no callback is ini-tiated.
If messages for you have arrived, you will hear a specialdial tone or an announcement when you lift the hand-set. If configured, a mailbox LED will light up on specialtone-dialing telephones.
n
wLift the handset.
rjld w Enter the code.The received messages are deleted.
Using Another Telephone Like YourOwn for a CallOther people can temporarily use your telephone for
outgoing calls as though it were their own.
n Lift the handset.qidl Enter the code.
o Enter the other users station number.o w Enter the other users telephone lock PIN.
o Dial the external number.This state is canceled at the end of the call.
Message Waiting
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Using Other Functions/Services
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Change call number (relocate)You can put your call number on every other availabletelephone when it is set up (contact the service person-nel).Your previous telephone then receives the old call num-ber of your new telephone. The call number togetherwith the settings (e.g. programmed keys) of the tele-phone are changed.
Precondition: Your old and new telephone are the firsttelephones at each connection. The telephone are inidle state.
The following procedure is carried out on the new tele-phone.
n Lift the handset.qmhem Enter the code.
o Enter your own call number.
o Enter code (telephone lock) Page 41 .(This is not necessary if you have not determined a codeyet).
rmhem Enter the code.You can, however, connect your telephone to an-other connection and carry out the procedure.
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Using Other Functions/Services
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Step by Step
Resetting Services and Functions(System-Wide Cancellation for aTelephone)There is a general reset procedure for activated func-tions. The following functions are canceled, if they wereactivated:
Forwarding on Advisory msg. on Ringing group on Hunting group off
Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks
n Lift the handset.rd w Enter the code.
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Using Other Functions/Services
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Activating Functions for AnotherTelephoneIf this function has been configured (contact the servicepersonnel), you can turn the following functions on andoff for other telephones. This feature is also known asassociated service.
Do not disturb, code: *97/#97 Page 38 Call forwarding, code *11, *12, *13/#1 Page 16 Lock and unlock all phones,
code: *66/#66 Page 40 Group ringing, code: *81/#81 Page 53 Group call,
code: *85/#85 Page 52 Reset services and functions,
code #0 Page 45 Control relay,
code: *90/#90 Page 50 Night service, code *44/#44 Page 35 Timed reminders,
code *46/#46 Page 36
n Lift the handset.qlg Enter the code.
o Enter the internal number of the telephone for whichyou want to activate the function.
o w Enter the code e.g. *97 for DND on and procedure(if relevant).
Using System Functions from theOutside(DISA: Direct Inward System Access)If this function has been configured (contact the servicepersonnel), you can set up external outgoing calls fromoutside the system, just like an internal user. You canalso activate and deactivate the following functions in
your system: Reset services and functions,
code: #0 Page 45 Call forwarding, code: *1/#1 Page 16
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Step by Step
Lock and unlock all phones,code: *66/#66 Page 40
Save PIN,code: *93 Page 41 Send a message,code: *68/#68 Page 42
Group ringing, code: *81/#81 Page 53 Group call, code: *85/#85 Page 52 Suppress caller ID,
code: *86/#86 Page 38 Open door, code: *61 Page 22 Door opener on/off, code: *89/#89 Page 23 Control relay, code *90/#90 Page 50
Do not disturb, code: *97/#97 Page 38 Speed-dialing, code: *7 Page 24 Associated service, code: *83 Page 46
Precondition: You have a telephone that uses tone di-aling (DTMF dialing) or you can switch your telephoneto tone dialing. The telephone is not connected to thesystem.
o Set up a call to the system. Enter the station number(contact the service personnel).
o Wait for a continuous tone (if necessary switch the tele-phone to tone dialing), then enter the internal numberthat has been assigned to you and the associated PIN.
r Enter the code (necessary only if programmed in thesystem).
o Wait for a dial tone and then enter the code, such as*97 for Do not disturb on. Make other inputs asnecessary; (refer to the operating instructions for pulseand DTMF telephones).
or
o Dial the external number.You can only execute one function at a time, orset up only one outgoing connection.The connection is immediately released after
successful activation of a function.In the case of an external-external call, theconnection is released as soon as either of theparties ends the call.
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Using Other Functions/Services
48
Controlling Connected Computersor Other Programs and TelephoneData ServiceIf this function has been configured (contact the servicepersonnel), you can control connected computers orprograms running on them, such as hotel services or in-formation systems, from your telephone.
Precondition: You have set up a connection.
qhfPress the key. LED flashes. Enter the code.
The connected computer now prompts you to enter thedata, which you can do in one of two ways. Contact theservice personnel to find out which option is pro-grammed in your system:
Input in en-bloc mode
d ... m Enter data.r Press this key at the end of the entry.
or Input in online mode:The connected computer processes your entries di-rectly.
r Enter the code.d ... m Enter data.
Consultation
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Using Other Functions/Services
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Step by Step
Communicating with PC Applicationsover a CSTA InterfaceIf this function has been configured (ask your servicepersonnel), you can use your telephone to communi-cate with PC applications (CSTA = Computer S upportedTelecommunications Applications). You send informa-tion to the application and receive information from theapplication via an acoustic signal.
qhmh Enter the code.
oEnter the three-digit ID for the application you want tooperate.
u v d ... m Use the relevant keys to communicate with the applica-tion.
Ending communication with the application:
n t Lift and replace the handset.
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Step by Step
Using Other Functions/Services
50
Controlling Relays(only for HiPath 3000)If this feature is configured (contact the service person-nel), you can turn up to four relays on and off to controldifferent facilities (such as a door opener).Depending on how they are programmed, you canswitch the relays on and off or switch them on and havethem switched off automatically after a timeout.
n Lift the handset.qmd or rmd Enter the code for "on" or "off".
e ... h w Enter the relay.
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 61 !
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Using Other Functions/Services
51
Step by Step
Radio Paging (Not for U.S., Not forHiPath 500)If paging equipment is connected to your system (con-tact the service personnel), you can contact people viatheir pocket receivers.
The pocket receiver indicates to the person you arelooking for that someone is trying to get in touch. Theperson you page can then go to the nearest telephoneand call you.
Paging:
To be paged, you must have activated a call ringinggroup Page 53 , call forwarding Page 16 , or call re-direction to the internal station number of your pagingequipment.A call request is then signaled automatically.
Answering the page from the nearest telephone:
n Lift the handset.
qim Enter the code.o Enter your own station number.
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Step by Step
Using Team Functions
52
Using Team Functions
Turning Group Call On and OffIf this function has been configured (contact the servicepersonnel), you belong to one or more groups of userswho can each be reached under a hunt group or groupcall number.Incoming calls are signaled on all group member tele-phones in the order in which they are received ( huntgroup) or simultaneously (= group call) until one mem-ber of the group accepts the call.You can also belong to a team (including executive/sec-retary ones) to which multiple lines have been as-signed. Page 55 .
Each member of the group remains available under hisor her own station number.
You can activate and deactivate the audible signal for ahunt group, group call or individual trunks in a group (in-cluding an executive/secretary team).
You belong to a hunt group or a group call:
n Lift the handset.rli or qli w Enter the code for "leave" or "join".
You belong to multiple groups or to one group withlines (including executive/secretary teams):
n Lift the handset.rli or qli Enter the code for "leave" or "join".
r w Enter the code for "Leave all groups".or
q
wEnter the code for "Join all groups.
or
o w Enter a group/trunk number to directly "leave or join".
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 57 !
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Using Team Functions
53
Step by Step
Accepting a Call for Another Memberof Your TeamYou can accept calls for other telephones in your team(group) from your telephone even while engaged in an-other call. To do this, contact your service personnel tofind out if a group has been configured.
Precondition: You telephone rings briefly.
n Lift the handset.qik Enter the code.
Activating and Deactivating a Ringing
GroupYou can have calls for your telephone signaled audibly atup to five other phones. The person who answers firstreceives the call.
Saving telephones for the ringing group:
n Lift the handset.qle Enter the code.
o w Enter the internal station number.Removing all telephones in call ringing group:
n Lift the handset.rle w Enter the code.
If you deactivate the audible tone for anothergroup or trunk, or deactivate it for all groups and
trunks to which you belong, a special dial tonesounds when you lift the handset.
Special features must be taken into consider-ation if your telephone operates withHiPath 5000 (system networking via PC net-work) Page 60 !
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Step by Step
Using Team Functions
54
Uniform Call Distribution (UCD)If this function has been configured (contact the servicepersonnel), you belong to a group of users (agents) towhom calls are distributed.An incoming call is always assigned to the agent whohas had the longest break without a call.
Logging on and off at the beginning and end of yourshift:
n Lift the handset.
qhde or rhde Enter the code for "Log on" or "Log off".o w To log on, enter your identification number ("Agent:").
Contact the service personnel to find out what it is.
Logging on and off during your shift:
n Lift the handset.rhdf or qhdf Enter the code for "Not available" or "Available".
Requesting and activating a work time:
If you want to follow-up on the last call you answeredwithout being disturbed, you can request and activate awork time. This removes your telephone from the calldistribution cycle for a programmable period of time un-til you log back on.
s or n You have or had an UCD connection.
qhdg or rhdg Enter the code for "on" or "off".Turning the night service on and off for UCD:
n Lift the handset.qhdh or rhdh Enter the code for "on" or "off".
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Team and Executive/Secretary Functions With Assigned Trunk Lines
55
Step by Step
Team and Executive/SecretaryFunctions WithAssigned Trunk LinesIf this function has been configured (contact the servicepersonnel), you belong to a team of users for whomspecial trunk lines exist. You can then conduct your callsas usual via the trunk assigned to you.In addition, you can also activate call forwarding or a ringtransfer for the lines of your group.
Forwarding Calls on LinesYou can immediately forward internal or external callson lines of your group to different internal or externaltelephones (destinations); even external destinationsare possible in certain system configurations.Activating call forwarding for one line activates the func-tion for all members in your group.
n Lift the handset.qide Enter the code.
o Enter the desired line number.e or f or g Enter the line type you wish to use:
1 = all calls, 2 = external calls only, 3 =internal calls only
o w Enter the destination number (without the externalcode).
Deactivating call forwarding:
n Lift the handset.ride Enter the code.
o w Enter the desired line number.
If you have activated call forwarding for a trunk, aspecial dial tone sounds when the line is seized.
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Step by Step
Testing the Telephone
56
Transferring Calls Directly to the Exec-utive (Only in an Executive/SecretaryGroup)Normally, audible signaling of all calls for the executiveis heard only in the secretarys office.You can activate audible signaling so that calls are onlysignaled on the executive telephone and on a secondtelephone assigned to it.
Activating this function:
n Lift the handset.
qidf Enter the code.
o w Enter the desired line number.Deactivating this function:
n Lift the handset.ridf Enter the code.
o w Enter the desired line number.
Testing the Telephone
Testing the Telephone FunctionsYou can test your telephone functions.
Precondition: Your telephone is idle.
n Lift the handset.qmhd Enter the code.
If everything is OK, all LEDs on the telephone start flashing, and the ringer signal sounds.
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Special Functions in the LAN (Not for HiPath 500)
57
Step by Step
Special Functions in the LAN(Not for HiPath 500)If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnect-ed via a LAN ( Local Area Network, e.g. proprietary PCnetwork). Your telephone calls are conducted via theLAN (PC network).If this is the case, you must take certain special featuresinto consideration when performing various functions.These are described below.
Leaving a Hunt Group/Group CallPrecondition: you belong to the hunt group/group call
Page 52 of another HiPath 3000:
n Lift the handset.
qhk Enter the code.
o Enter the (DISA) call number of the other HiPath 3000.r Enter.
o Enter the (DISA) call number of your telephone.r Enter.
rli or qli w Enter the code for "leave" or "join".You belong to multiple groups of anotherHiPath 3000:
o Enter the group number for "Join/Leave, directed".
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Step by Step
Special Functions in the LAN (Not for HiPath 500)
58
Transferring Call Forwarding
You can activate/deactivate call forwarding Page 16 for your telephones from other HiPath 5000 tele-phones.
n Lift the handset.
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 towhich your telephone is connected.r Enter.
o Enter the (DISA) call number of your telephone.r Enter.
Activating this function:
qe Enter the code.
e or f or g Enter the line type you wish to use:1 = all calls, 2 = external calls only, 3 = internal callsonly
o
wEnter the destination number (without external code).
Deactivating this function:
re w Enter the code.
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Special Functions in the LAN (Not for HiPath 500)
59
Step by Step
Using Night AnswerIf authorized (contact the service personnel), you candefine telephones in other HiPath 3000 communica-tions platforms as the night answer Page 35 .
n Lift the handset.
qhk Enter the code.
oEnter the (DISA) call number of the HiPath 3000 towhich the night answer telephone is connected.
r Enter.
o Enter the (DISA) call number of the telephone fromwhich you wish to activate/deactivate the night answerservice.
r Enter.Activating this function:
qhh Enter the code.
o w Enter the destination number (= temporary night an-swer service) within 5 seconds.
Deactivating this function:
rhh w Enter the code.
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Step by Step
Special Functions in the LAN (Not for HiPath 500)
60
Activating and Deactivating a RingingGroupYou can have calls for your telephone signaled audibly atexternal telephones or at telephones in otherHiPath 3000 communications platforms Page 53 .
Saving the telephones for the ringing group:
n Lift the handset.
qle Enter the code.
o Enter the call number.r w Enter.
Removing all telephones in call ringing group:
n Lift the handset.
rle w Enter the code.
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Special Functions in the LAN (Not for HiPath 500)
61
Step by Step
Controlling Relays(only for HiPath 3000)If this feature is configured (contact the service person-nel, you can also control relays Page 50 in otherHiPath 3000 communications platforms.
n Lift the handset.
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 inwhich the relay is to be controlled.
r Enter.
o Enter the (DISA) call number of the telephone fromwhich you wish to control the relay.
r Enter.
qmd or rmd Enter the code for "on" or "off".
e ... h w Enter the relay.
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Step by Step
Special Functions in the LAN (Not for HiPath 500)
62
Opening the DoorIf this feature is configured (contact the service person-nel), you can also activate the door opener Page 22 in other HiPath 3000 communications platforms.
n Lift the handset.qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 inwhich the door is to be opened.
r Enter.
o Enter the (DISA) call number of the telephone fromwhich you wish to activate the door opener.
r Enter.
qje Enter the code.
o w Enter the call number of the entrance telephone.
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Documentation in Internet
63
Documentation in InternetThis and other documentation can be found on the Internet at:http://www.enterprise-communications.siemens.com > Products> Phones & Clients > (Select Product) > Downloads.
To view and print documentation in PDF format, you requireAcrobat Reader (free software):http://www.adobe.com
Technical notes, current information about firmware updates, frequentlyasked questions and lots more can be found on the web at:http://wiki.siemens-enterprise.com/
http://www.enterprise-communications.siemens.com/http://www.adobe.com/products/acrobat/readstep2.htmlhttp://wiki.siemens-enterprise.com/http://wiki.siemens-enterprise.com/http://www.adobe.com/products/acrobat/readstep2.htmlhttp://www.enterprise-communications.siemens.com/8/3/2019 User Manual OptiPoint 500 Entry HP500-HP3000-HP5000
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Fixing Problems
64
Fixing Problems
Telephone Maintenance Always use a damp or antistatic cloth to clean the telephone. Neveruse a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove alltraces of the cleaner with a damp cloth (using water only).
Never use cleaners containing alcohol, cleaners that corrode plastic, orabrasive powders.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring:
Check whether the "do not disturb" function was activated on your tele-phone. On lifting the handset, you will hear a special dial tone. If so, deac-tivate it Page 38 .
You cannot dial an external number:Check whether you telephone is locked. On lifting the handset, you willhear a special dial tone. If so, unlock the telephone Page 40 .
To correct any other problem:
First contact the service personnel. If the service personnel is unable tocorrect the problem, contact Customer Service.
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Index
Index
Aaccount code .............................................. 37agents .......................................................... 54announcement ........................................... 25answering a timed reminder .................... 36appointment ................................................ 36assigning a DID number ........................... 27associated dialing/dialing aid .................... 27automatic connection setup ..................... 26
Ccallaccepting, group ..................................... 53answering ................................................ 11entrance telephone ................................ 22forwarding ............................................... 16forwarding in a team .............................. 55forwarding MSN in CO .......................... 18parking ...................................................... 29pickup, directed ...................................... 21rejecting ................................................... 21retrieving from park ............................... 30retrieving held ......................................... 30transfer after announcement ............... 33
call charge assignment ............................. 37call recording ............................................... 32call signal ..................................................... 11call transfer .................................................. 15call volume ............................................ 11, 20
call waitingaccepting ................................................. 28allowing .................................................... 29preventing ............................................... 29
call waiting (camp-on) ................................ 34tone off .................................................... 29
call waiting on/off ....................................... 29call waiting tone on/off .............................. 29caller ID
restoring display ofsuppressing display of caller ID ....... 38
caller ID suppression ................................. 38calling a second party ................................ 14calls
distributing ............................................... 54calls in queue .............................................. 54CE mark .........................................................3change call number ................................... 44cleaning the telephone .............................. 64
conference ..................................................15connection setup, automatic .................... 26consultation hold key ................................. 14
Ddialing
internal/external calls ............................. 13dialing internal calls .................................... 13dialing numbers
on-hook dialing ........................................ 13using redial .............................................. 14using speed-dialing ................................ 24
direct inward system access (DISA) ....... 46DISA .............................................................46discreet calling ............................................25distributing calls .......................................... 54do not disturb ............................................. 38door opener .................................................23
Eentrance telephone .................................... 22executive/secretary functions .................. 55explanation of symbols ............................... 9external code .............................................. 13
F
forwarding ...................................................16multiple subscriber number (MSN) ..... 18forwarding MSN in CO .............................. 18functions
activating/deactivating for another tele-phone associated service .....................46resetting ...................................................45
Ggroup call .....................................................52
Hhandsfree answerback .............................. 21
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Index
HiPath 5000actuators .................................................. 61group call ................................................. 57hunt group ............................................... 57night answer ........................................... 59
opening the door .................................... 62relays ........................................................ 61ringing group ........................................... 60transferring call forwarding .................. 58
hotline .......................................................... 26hunt group ................................................... 52
IIP telephony ................................................ 57
Kkeys
fixed ............................................................ 8
LLAN telephony ............................................ 57LEDs=light emitting diodes ....................... 8locking
all phones ................................................ 41locking all phones ...................................... 41locking/unlocking the telephone .............. 40
Mmailbox ........................................................ 25making calls
with the dialing aid ................................. 27making external calls ................................. 13making trunk calls ...................................... 13malfunctions ............................................... 64message
answering ................................................ 43deleting/displaying ................................. 42receiving .................................................. 43sending .................................................... 42
monitoring
silent ......................................................... 38multiple subscriber number (MSN) ........ 18
Nnight answer ............................................... 35notes .............................................................. 2
Oopen doorwith a code .............................................. 22
open listening ............................................. 12operating principle ..................................... 10operating steps ............................................. 9override .................................................. 34, 38
Pparking a call ............................................... 29personal identification number ................ 41pickup (call) ............................................ 21, 53PIN ................................................................ 41
for a telephone ....................................... 40preventing and allowing
automatic camp-on ................................ 29programming your telephone ............ 20, 38project calls ................................................. 37
Rradio paging equipment PSE .................... 51recall ............................................................. 33receiving volume .................................. 11, 20recording ...................................................... 32redialing a number ..................................... 14relays ............................................................ 50relocate ........................................................ 44
reserving a trunk ........................................ 26resetting functions ..................................... 45resetting services ....................................... 45ring tone ...................................................... 20ring transfer
in an executive/secretary team ............ 56ring volume ................................................. 20ringing group ............................................... 53room monitor .............................................. 39
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Index
Ssaving a PIN ................................................ 41secretary functions .................................... 55security ........................................................ 38setting your telephone ........................ 20, 38silent monitor .............................................. 38speaker call ................................................. 25special dial tone .......................................... 25speed-dialing
dialing numbers ...................................... 24saving station speed-dialing ................. 24suffix-dialing ............................................ 24system ..................................................... 24
station number
assigning .................................................. 27station speed-dialing .................................. 24suffix-dialing ................................................ 31
automatic ................................................. 24DTMF tone dialing ................................. 31
switches ...................................................... 50system speed-dialing ................................ 24system-wide cancellation ......................... 45
Ttelephonecleaning .................................................... 64locking ...................................................... 40locking another ....................................... 41locking/unlocking .................................... 40locking/unlocking all phones ................. 41maintaining .............................................. 64operating .................................................. 10settings .............................................. 20, 38testing ...................................................... 56using another like your own ................. 43
telephone data service .............................. 48telephone maintenance ............................ 64telephone test ............................................ 56temporary phone using a
temporary phone .................................... 43testing the telephone ................................ 56testing the telephone functions .............. 56
text messageanswering ................................................ 43deleting/displaying ................................. 42receiving .................................................. 43sending .................................................... 42
three-party conference .............................. 15time-dependent hotline ............................. 26toggle ...........................................................15tone dialing ..................................................31tone dialing (DTMF dialing) ....................... 31
trace call .......................................................40transfer (call)
after announcement .............................. 33transfer call ..................................................15trunk flash ....................................................33trunk, reserving .......................................... 26
UUCD ..............................................................54using functions from the outside ............ 46
Vvariable call forwarding ............................. 16
Wwork time ....................................................54
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Overview of Functions and Codes (Alphabetical)The table below lists all available functions. If these functions have been configured (contactthe service personnel), they can be called by entering a code or pressing a function key.
Functions Operating Steps
Accept call Directed n qim o Int.Group n qik
Adjust ring ton e u or v f u v simultaneouslyAdjust ring volum e u or v e u v simultaneously
Answer call n Assign station number (not for U.S.) n qhe o MSN o Ext.Associated dialing n qjk o Int. w o Stn No.Associated service n qlg o Int. oCall charge assignment/account code n qjd o ACCT r if appl. w o
Ext.
Call forwarding On n qeeo Stn No. wn qefo Stn No. w n qego Stn No. w
Off n re wForward Line: On n qideo Trk No . e o Stn
No.w
n qideo Trk No . f o StnNo.wn qideo Trk No . g o StnNo.w
Forward Line: Off n ride o Trk No . wCFNR On n qhmi o Stn No. w tCFNR Off
n
rhmi
o
w
t
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Call forwarding incarrier network on
n qjhe o MSN o Ext. wn qjhf o MSN o Ext. wn qjhg o MSN o Ext. w
Call forwarding Call forwarding incarrier network off
n rjhe w o MSN wn rjhf w o MSN w n rjhg w o MSN w
Call waiting (camp-on) n o Int. wStn busy, wait 5 secondsCallback Store a callback
Delete a callback n ril wAnswering a callback(call)
n
Call Recording s qhmgCamp-on Accept a waiting call
(camp-on)t n
qii
Terminate second call,resume first call
(1x or 2x)
Prevent call waiting(automatic camp-on)
n rhmd w
Allow call waiting(automatic camp-on)
n qhmd w
Call waiting tone on n rlk wCall waiting tone off n qlk w
Change call number n qmhem o own call No.o Code rmhem
Change call volume s u or v u v simultaneously
Functions Operating Steps
Callback
Consultation
Consultation
Consultation
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Conference Start n o Stn No.o Stn No. qg
The other party doesnot re