User: Action! Leading Users to Action Through Design: a presentation by Solana Crawford at O\'Reilly...

Post on 19-May-2015

5.366 views 1 download

description

User: Action! Leading Users to Action Through Design: a presentation by Solana Crawford at O\'Reilly Media Web 2.0 Conference ,Berlin 2008 **************** Solana Crawford DESIGN about TOWN Solana Crawford founded DESIGN about TOWN in 2005 and now serves as Chief Design Officer. She has over 13 years of experience in the print design and advertising fields and over 8 years in the web design and interactive arena. Solana has taught Graphic Design at “Universidad de Ciencias Empresariales y Sociales” in Buenos Aires (one of Fast Company’s top 15 “Fastest Cities” in 2007) and currently reviews students portfolios as well as serves as a Judge for design and web award giving associations. Solana is also on the Board of Directors for Paco Gomes and Dancers (www.pacogomesdance.com ). With DESIGN about TOWN Solana has put together an amazing team of professionals who excel at design, programming, copy writing and client service. Solana holds a B.S. in Graphic Design from the University of Buenos Aires, Argentina. **************** User: Action! Leading Users to Action Through Design Solana Crawford (DESIGN about TOWN) 14:35 Thursday, 23-10-2008 Location: A3-4 There’s something that takes that extra step, that goes beyond user interface (form) and user experience (function)... And it is that moment that each company with online presence wants its target user to reach: the click-moment. Whether it is to donate, buy, sign up or send, it is that decision-making-second, right before the user takes action, that will change their state of mind, their mood, they way they feel based on the action that was just taken. Design elements are key in accomplishing this. The right color choice will get you a new customer, and the wrong one can make you lose a potential investor. You need to show you know not just your product or service, but also your audience. Making them feel good about taking action takes you and your company a long ways. What will be covered: - Today’s design trends. - Which design elements entice users to take action: Shapes, colors, images… - Use of color to prompt users to take action. - How simple or sophisticated to design your site so users take action. **************** Links: www.designabouttown.com www.designbaouttown.com/blog http://en.oreilly.com/webexberlin2008/ http://blip.tv/file/1276931/ http://www.linkedin.com/in/solana

Transcript of User: Action! Leading Users to Action Through Design: a presentation by Solana Crawford at O\'Reilly...

blah

blah

blah

solana crawfordfounder, chief design off icer

designers?

designers?

developers?

designers?

developers?

biz decis ion makers?

design = communicat ion

almost every websi te is sel l ing something

cl ick-moment

the var iable states of user act ion

know

know

goals

know

goals

audience

know

goals

audience

product / service

know

goals

audience

product / service

know them

pre c l ick-moment

users get there

users get there

by chance

users get there

by chance

by choice

powerful tools

layout posi t ion hierarchies

layout posi t ion hierarchies

fonts

layout posi t ion hierarchies

fonts

size

layout posi t ion hierarchies

fonts

size

shapes

layout posi t ion hierarchies

fonts

size

shapes

imagery

layout posi t ion hierarchies

fonts

size

shapes

imagery

movement / l ines

layout posi t ion hierarchies

fonts

size

shapes

imagery

movement / l ines

content

contrast

read this read this read this read this read this read this read this read this read this read this read this read this read this read this read this

read this read this read this read this read this read this read this read this read this read this read this read this read this read this read this

read this read this read this read this read this read this read this read this read this read this read this read this read this read this read this

read this read this read this read this read this

read this read this read this read this read this read this read this read this read this read this

colour

colour

COLOUR

colour associat ions

elegance, wisdom, balance, neutrality, formality, dullness, pollution, urban sprawl

light, air, innocence, purity, cleanliness, peace, simplicity, winter, surrender, hope

death (eastern cultures)

modernity, power, sophistication, elegance, style, wealth, mystery, fear, sadness

death (western cultures)

passion, energy, love, sex, speed, heat, fire, leadership, power, aggression, danger, stop

wealth (china), devil (western cultures)

peace, unity, friendliness, loyalty, wisdom, strength, calmness, cleanliness, sadness, coldness, skies, water, technology

life, nature, environment, fertility, growth, health, youth, inexperience, hope, balance, harmony, go, good luck, generosity, envy, coldness

sunlight, summer, joy, earth, optimism, intelligence, wealth (gold), hope, sociability, friendship, hazards, dishonesty, deceit

mourning (egypt), courage (japan)

envy, sensuality, bisexuality, wealth, royalty, pride, mystery, spirituality, creativity, wisdom, arrogance, exaggeration, confusion

happiness, energy, balance, heat, fire, enthusiasm, playfulness, aggression, arrogance, overemotion, warning, danger, autumn, desire

spring, gratitude, appreciation, admiration, joy, sympathy, femininity, health, love, sex, marriage

during c l ick moment

keep users engaged

the c l ick-moment

the user shi f t

don’t d isappoint the user

consistency

through the var iable states of user act ion

post c l ick moment

what makes the user take act ion?

what makes the user take act ion?

choice

what makes the user take act ion?

choice

trust

r isk vs. accompl ishment

love your audience

love your audience

love what you are sel l ing/promot ing

love your audience

love what you are sel l ing/promot ing

design for that

stand out!

the c l ick-moment

the c l ick-moment

user act ion

the c l ick-moment

user act ion

business

the c l ick-moment

user act ion

business

design

web 2.0 works

thank you

¿?

solana crawford

solana@DESIGNaboutTOWN.com

linkedin | facebook (+)

designabouttown.com/blog

18 bar to l s t . , san f ranc isco, ca