USCG Performance Technology Center (FC-tptc) Steve Flowers

Electronic Performance Support Solutions

USCG Performance Technology Center (FC-tptc)Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

Electronic Performance Support Solutions

USCG Performance Technology Center (FC-tptc)Steve Flowers

Embedded tools are available to / part of the work

USCG Performance Technology Center (FC-tptc) Steve Flowers

Moments of need

USCG Performance Technology Center (FC-tptc) Steve Flowers

According to Bob Mosher and Conrad Gottfredson

ApplyNew

More Change

Solve

There are 5 moments of learning need:

USCG Performance Technology Center (FC-tptc) Steve Flowers

A similar take – this is a tool we’ve added to the USCG ADL SOP.

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

Concepts

Process & StepsReference

ExplanationsSimulations

USCG Performance Technology Center (FC-tptc) Steve Flowers

Not Getting Not Yet In Training Long Ago

EPSS and Job Aids are TOOLS that can span all performer states and levels of expertise

Training / Formal Skill Development

USCG Performance Technology Center (FC-tptc) Steve Flowers

Data

Knowledge

Skill

Task

Schools Focus Here

Tech Pubs Focus Here

EPSS Focus Here

Heavier Focus Heavier Focus

Heavier Focus

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

Design Process

Task Analysis > Validation > Capture

USCG Performance Technology Center (FC-tptc) Steve Flowers

Design Process

Task Analysis > Validation > Capture

Results in focused curation of task support.

Intentional process that filters and amplifies value by collecting and maintaining a body of information over the life-cycle of the need.

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

Survey results from evaluation…

Rated as good or excellent. Saw value on other platforms.

Most thought the EPSS was easy to use and a must have as a consolidated

reference.

94% 100%

This person also hates puppies.

USCG Performance Technology Center (FC-tptc) Steve Flowers

‘The EPSS needs tocover more systems.’

USCG Performance Technology Center (FC-tptc) Steve Flowers

In the last two years we added the Gyro,

Autopilot, HPU, OWS and RO.

USCG Performance Technology Center (FC-tptc) Steve Flowers

We also evolved the product design in small increments.

USCG Performance Technology Center (FC-tptc) Steve Flowers

Adding content presentation strategies that tune information to the level of performer (apprentice,

journeyman, master).

USCG Performance Technology Center (FC-tptc) Steve Flowers

Fusing media into a reference hybrid

available where the work is done.

USCG Performance Technology Center (FC-tptc) Steve Flowers

Adding skill builders and employing orientation strategies where necessary.

USCG Performance Technology Center (FC-tptc) Steve Flowers

Long term…

USCG Performance Technology Center (FC-tptc) Steve Flowers

Make them easy to find

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc) Steve Flowers

Usable across platforms

USCG Performance Technology Center (FC-tptc) Steve Flowers

S1000D, DITA, Working with DCMS to integrate

sustainable logistics and support products that dovetail

with training services.

USCG Performance Technology Center (FC-tptc) Steve Flowers

FORCECOM is primed to work with DCMS to provide targeted and sustainable

technical and human performance support

to the people that need it the most.

USCG Performance Technology Center (FC-tptc) Steve Flowers

USCG Performance Technology Center (FC-tptc)

Steve.T.Flowers@uscg.mil757.856.2379