Usability Best Practices for Adopting Responsive Design

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UXPA 2013 Annual Conference July 10, 2013 3:00 - 4:00pm ET by Janice Nall, Cari Wolfson, Jennifer Smith The ever-changing consumer-driven digital landscape presents government agencies an opportunity to exceed expectations and a challenge to ensure those expectations are met anytime, anyplace and anywhere for everyone. Join our panel of experts to learn the key elements of usability and best practices in the realm of responsive design and app development for government agencies.

Transcript of Usability Best Practices for Adopting Responsive Design

Usability Best Practices

for Adopting Responsive Design

Cari A. WolfsonPrincipal User Experience ConsultantFocus on U!cariwolfson@usabilityfocus.com

Jennifer SmithWeb Content SpecialistDanya Internationaljsmith@danya.com

Joanne McGovernUSA.gov Content Team LeaderGeneral Services Administrationjoanne.mcgovern@gsa.gov

Moderated by:

Sanjay KoyaniDeputy Director, CommunicationsCenter for Tobacco Products, FDAsanjay.Koyani@fda.gov

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 2

DESIGNING A RESPONSIVE USER EXPERIENCE

CARI A. WOLFSONPRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 3

RESPONSIVE DESIGN

• whole web design• one site that works for every screen• one web• responds to available screen size• optimal display no matter the size• device independent• develop once, view anywhere• design responds to the user’s behavior and

environment

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 4

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 5

Develop once, view anywhere

WWW

URL

ONE URL SINGLE CONTENT

+ + + =ONE CODE

HTML5MEDIA

QUERIESMULTIPLE DEVICES

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 6

NOT TECHIES

Don’t ask us about:

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 7

You can’t talk about responsive design….… and not mention Ethan Marcotte and The Boston Globe

Image from: http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

http://alistapart.com/article/responsive-web-design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 8

Why Responsive?

Not every mobile device will have your app on it, but every mobile device will have a browser. ”

-- Jason Grigsby

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 9

Facebook…

“… we actually have more people on a daily basis using mobile web Facebook than we have using our iOS and Andoid apps combined.”

Source: Mark Zuckerbug at Disrupt 2012

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 10

Mobile and tablet traffi c is predicted……to overtake desktop traffic by

2015Source: International Data Corporation

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 11

Mashable

2013: The year of responsive design

http://mashable.com/2012/12/11/responsive-web-design/

30% of traffic is mobile, may exceed 50% by end of the year

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 12

Let’s take a step back…

Fluid: Uses percentages to scale up or down

Fixed: Doesn’t change or scale as pixels are set

Adaptive: Changes to fit a predetermined set of screens

Responsive: Changes fluidly & responds to any screens

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 13

What is the norm?

Mixed ApproachFixed width for large and mediumFluid width for small

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 14

Designing for responsive…

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 15

Consider a Mobile First approach

• optimize for most challenging viewing experiences—a small screen and a slow connection

• analyze content and performance metrics to determine what content is being utilized  

• prioritize content for where, when and how it will be used on each device

• zero-in on what matters most to users• eliminate unnecessary content and images, which

can impact the user experience and speed

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 16

…prioritize content and then work on layouts.

…as well as all of your design decisions.

…device agnostic.

Let content determine your breakpoints…

Think of content devoid of an interface…

Breakpoints should be…

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 17

But if you must…

…here are some targets as a place to start:

› 320px› 480px› 600px› 768px› 900px› 1200px

http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 18

Designing for responsive

…just a few tips

› Think of content in chunks› Consider responsive patterns› Present navigation differently› Design for touchscreens› Follow best practices for readability › Ensure content is usable› Test often and iteratively

› Need for more best practices and research

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 19

Think of content in chunks

› Examine› Prioritize› Reduce

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 20

Consider responsive patterns

http://bradfrost.github.io/this-is-responsive/patterns.html

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 21

Present navigation differently: Drop downs

Starbucks uses a X to replace the menu button with a close button.

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 22

Present navigation differently: Drop downs

The Earth Hour (French) website uses a down arrow and then replaces the down arrow with a close button (X).

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 23

Present navigation differently: Fly In

On the Sony website, the title appears in all caps in a slightly darker shade of gray and the sub-items appear in a slightly lighter shade of gray.

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 24

Present navigation differently: Accordions

On the Microsoft website, the navigation is basically a list of nested accordion menus.

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 25

Present navigation differently: Off Canvas

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 26

Design for touch screens: Size of Targets• Apple recommends 44 x 44 points (~59 x 59

pixels) for target sizes (Approximate size of average adult fingertip)

http://uxdesign.smashingmagazine.com/2012/02/21/finger-friendly-design-ideal-mobile-touchscreen-target-sizes/

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 27

Design for touch screens: Placement of Targets

http://www.lukew.com/ff/entry.asp?1649&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 28

Design for touch screens: Placement of Targets

http://www.lukew.com/ff/entry.asp?1649&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 29

Design for touch screens: Swiping

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 30

Design for touch screens: Paging vs. Swiping

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANTCARIWOLFSON@USABILITYFOCUS.COM 31

Test often and iteratively

› Consider the major breakpoints: Smartphone, small tablet, large tablet

› Consider the orientation that users hold their devices

› Ensure users use their own devices

› Need more comparative evaluations to help us guide standards, guidelines, conventions and best practices.

Usability Best Practices

for Adopting Responsive Design

Cari A. WolfsonPrincipal User Experience ConsultantFocus on U!cariwolfson@usabilityfocus.com

Jennifer SmithWeb Content SpecialistDanya Internationaljsmith@danya.com

Joanne McGovernUSA.gov Content Team LeaderGeneral Services Administrationjoanne.mcgovern@gsa.gov

Moderated by:

Sanjay KoyaniDeputy Director, CommunicationsCenter for Tobacco Products, FDAsanjay.Koyani@fda.gov