ABOUT THE CUSTOMER

Industry : Electronic manufacturing

Headquarters: USA

Remote Offices: Across 10 regions

globally

Revenue: $1.16 Billion

Products: Polysillicon,

Semiconductor wafers, Solar wafers,

Photovoltaic Plants, Solar Energy

Services

BUSINESS REQUIREMENTS (1/2)To Manage:

Hardware & Software Assets

IT Users for delegating tasks

To Secure:

Applications from external threats

External HDD from data leakage

BUSINESS REQUIREMENTS (2/2)

To provide:

Remote troubleshooting

assistance for 10 different

locations across the globe

To Audit:

All IT admininstrative and system

management activities

HOW DESKTOP CENTRAL HELPS THEM ACCOMPLISH THEIR BUSINESS

OBJECTIVES ...

Using Desktop Central, the customer was able to track the software licenses

used in the organization - identifying the expired licenses, gaining visibility on

under-utilized or over-utilized licenses and thereby optimizing software

budgets.

The user access control feature of Desktop Central has helped the IT admin

team gain better control of the assets while allowing the end users perform

the activities required as per their job roles without any hassles.

The most important aspect of vulnerability remediation

on Microsoft and non-Microsoft assets is applying

missing patches and service packs & missing packages.

Desktop identifies missing patches/packages and

Service packs on vulnerable assets and facilitates

downloading patches from vendor site and deploying them on systems that require them - all from a central location, thus shielding the customer from security threats.

The USB tracker came in handy in preventing

Unauthorized download or upload activities by

users, which, in turn, helps prevent data leakage

With Remote Control, the customer is able to provide

remote troubleshooting assistance and fix the desktop

errors in over 50 remote locations without any hassles.

Reports provided by Desktop Central equips the IT team with granular

information on 'who' did 'what' and 'when'. This helps the customer in

gaining vital insights on user activities.

Today, ManageEngine Desktop Central has become one of the favorite IT management solutions at the customer’s place as it has brought an end to many manual processes

With Desktop Central, managing over 7000+ IT assets is now a breeze

Tracking usage of software licenses, remote troubleshooting, centralized control of assets, protecting the assets from external threats, auditing IT and system management activities have all been simplified

The IT team is in total control of the assets.

SUMMARY

THANK YOU!

Website: Desktop Central

Contact: desktopcentral-support@manageengine.com